Cancellation problem: what to do

Have this ready

• cancellation confirmation number or email
• date you cancelled
• charges after that date

Steps for any company

1. Cancel through the channel the company documents. Save the confirmation number, email or screenshot.

2. If you cannot cancel online, cancel in writing and keep proof of delivery.

3. Dispute every charge after the cancellation date with the company, then with your card issuer.

4. Report a cancellation obstacle to the FTC and your state attorney general.

A company playbook below replaces these generic steps with the company’s own forms, phone numbers and deadlines.

Company playbooks (84)

Banks and credit card issuers

• ChimeClose the account by calling Chime.
• CurrentClose the account by chat or by calling Current.

Electric, gas and water utilities

• Reliant EnergyMany term plans charge an early cancellation fee, but PUCT rules forbid it when you move and give a forwarding address, or when you cancel within 14 days of a notice of changed terms.
• TXU EnergyMonth-to-month plans cancel free; term plans owe the early cancellation fee on the EFL unless you move, cancel within 14 days of a terms-change notice, or cancel within 14 days of expiration.

Gyms and fitness memberships

• 24 Hour FitnessUse My24 online or the home club; follow the cancellation clause in your membership agreement and keep written proof.
• Anytime FitnessCancel with your home club under its membership agreement; corporate and ABC Financial do not set the club's cancellation terms.
• Crunch FitnessCancel online in the Member Portal if your club offers it; otherwise contact the home club by phone or in person. Check the notice period in your membership agreement.
• EquinoxCancel online in the Equinox account, by email to Cancellations@Equinox.com, by phone with Concierge, in club with a manager, or by mail as the Membership Agreement describes. Notice periods vary by state.
• LA FitnessCancel online, by mailed written notice (certified mail recommended) or at a club, at least 5 business days before the next billing date.
• Orangetheory FitnessCancel with your home studio under your Membership Agreement; promotional offers can add their own deadlines.
• Planet FitnessCancel online in the member portal, in person at the home club, or by written notice mailed to the home club. The club must receive it at least 8 days before the next billing date. Commitment memberships owe a buyout fee if ended early.

Home security and home services

• ADTCheck whether you are still in the initial term; after it, the contract renews in 30-day periods and can usually be ended with notice. Within three business days of a door-to-door sale, cancel under the FTC Cooling-Off Rule.
• Brinks HomeThe monitoring contract sets the term and the early termination fee; returning equipment does not cancel monitoring. Within three business days of a door-to-door sale, cancel under the FTC Cooling-Off Rule.
• OrkinCancel through your local branch or Orkin customer service, and stop AutoPay at least one day before the next due date. Orkin does not publish a notice period or cancellation fee online; check your service agreement.
• SimpliSafeMonitoring is month-to-month with no termination fee. Cancel by phone at 1-800-548-9508, through the app's "Initiate Cancellation", or by mail. Cancellation takes effect when SimpliSafe receives and confirms it, and charges for a partial calendar month are not refunded.
• TerminixTerminix does not publish a cancellation process online. Cancel by phone, confirm in writing with proof of delivery, and check the signed Service Contract for notice terms. Cancelling AutoPay alone does not end the contract.
• VivintCall Vivint Customer Service at (800) 216-5232; cancellation takes up to 30 days, and a multi-month subscription may carry an early termination fee. Within three business days of a door-to-door sale, cancel under the FTC Cooling-Off Rule.

Internet, cable, satellite and home phone

• Astound BroadbandNotify Astound to cancel; internet-only service is not prorated, and the deposit is refunded within 30 days.
• CenturyLinkCancel by phone or chat (not email), then return leased equipment within 30 days.
• DIRECTVSatellite customers cancel by phone; internet-only customers can cancel online. No prorated refund for partial months.
• DISHCancel by phone, email or mail; get written proof because cancellation counts only from receipt.
• FrontierCancel through chat, then return all equipment within 30 days of the disconnect date.
• gFiberPick a cancellation date; the unused part of the cycle is credited and any credit balance is refunded.
• KineticCancel by phone; give 30 days notice for month-to-month service; no termination fee.
• MediacomGive at least 7 days notice by phone or at a store; return equipment within 7 days.
• OptimumCancel before the last day of the billing period; there are no refunds for partial periods.
• SpectrumSign in to see cancellation options, or call 1-855-707-7328 or visit a store; there is no disconnect fee.
• StarlinkCancel in the account before the billing day (UTC); there are no refunds for unused service.
• XfinityCancel by phone, scheduled call or at a store, then return all equipment and keep receipts.

Retail and e-commerce

• AmazonCancel Prime online from Your Memberships and Subscriptions; refunds depend on benefit use since the last charge.
• AppleCancel Apple-billed subscriptions in Apple Account settings; cancel AppleCare in AppleCare & Warranty or Subscriptions.
• Best BuyCancel My Best Buy Plus or Total online or by phone; full refund minus used benefits within 60 days.
• BJ's Wholesale ClubCancel at a club, by phone, chat, email or mail and ask for the current-period fee refund (first cancellation only); turning off Easy Renewal is separate and should be done at least 3 business days before the renewal billing date.
• ChewyCancel Autoship in Autoship Manager or by phone at any time; end Chewy+ in your account or by phone, with access to the end of the paid term.
• CostcoCancel the membership and ask for a fee refund; stop auto-renewal at least 72 hours before the renewal month.
• Sam's ClubCancel at a club or by phone and ask for the 100% Membership Satisfaction Guarantee refund of the current year's fee; turning off auto-renew is a separate step.
• WalmartCancel Walmart+ through Walmart customer service or your account; an unused membership can be refunded within 90 days.

Rideshare and delivery apps

• DoorDashCancel DashPass under Manage DashPass at least 24 hours before the next payment.
• GrubhubCancel Grubhub+ at least 24 hours before the next payment; partial periods are not refunded.
• InstacartCancel Instacart+ under Your Instacart+ membership. Annual members get a refund only within the first 5 days and only if they placed no orders with it.
• LyftCancel Lyft Pink in the app under Lyft Pink > Manage Plan.
• UberEnd Uber One in the app (Uber One > Manage Membership > End Membership). The current cycle is not refunded.

Streaming, software and other subscriptions

• Adobe (Creative Cloud and Acrobat subscriptions)Cancel in the Adobe Account or through Customer Support. Check the plan type first; an annual contract billed monthly has a lump-sum fee after 14 days.
• AncestryCancel in Account Settings (Membership > Cancel membership) and keep the confirmation number. Monthly plans must be cancelled more than two business days before renewal. App-store purchases are cancelled with Apple or Google.
• AudibleCancel on the Account Details page on Audible.com or by phone or chat; app-store sign-ups cancel with Apple or Google. Use credits first, because they expire at cancellation.
• CheggCancel on a desktop or laptop under My Account > Orders > Cancel Subscription, then confirm on the next page. Access continues to the end of the current billing period. Chegg offers a pause of up to six months instead.
• Disney+ (including Hulu and ESPN bundles)Cancel online from the account of the service that bills you (Disney+ or Hulu); access continues to the end of the term with no prorated refund.
• DropboxCancel online under Manage account > Cancel plan before the renewal date; the account moves to free Dropbox Basic at the end of the billing cycle. App-store plans are cancelled with Apple or Google.
• Duolingo (Super Duolingo and Duolingo Max)Cancel on the platform where the subscription started (web, App Store, Google Play); deleting the app or account does not cancel.
• FuboCancel on the Fubo website (My Account, Subscription, Cancel) or with Roku if Roku bills you; a paid subscription runs to the end of the billing period, with no refund for the rest of the month.
• Google Play (subscriptions and in-app purchases)Cancel in the Play Store subscriptions page; uninstalling the app does not cancel.
• H&R BlockDowngrade H&R Block Online with the automated option the FTC order requires; call online support if it fails. Cancel Tax Identity Shield by phone; a refund needs a request within 30 days of purchase.
• HBO MaxFind who bills you, then cancel at least 24 hours before the next billing date; streaming continues to the end of the billing period.
• HelloFreshCancel in Account Settings before the weekly deadline shown on the My Menu page (selections lock five days before delivery). After the deadline you are charged for and receive that week's box; the cancellation applies from the next delivery week.
• LinkedInCancel Premium in the Admin Center (Purchases) at least one day before the billing date. Paid plans stay active to the end of the cycle. Apple App Store purchases are cancelled on the Apple device.
• Match Group (Tinder, Hinge)Cancel where you paid. App-store subscriptions cancel with Apple or Google; Tinder- or Hinge-billed subscriptions cancel in the Account section. Deleting the app does not cancel an app-store subscription.
• McAfeeTurn off auto-renewal in your McAfee account before the payment date. If you were already renewed, ask for a refund inside the refund window.
• Microsoft (Microsoft 365 and Xbox Game Pass subscriptions)Cancel or turn off recurring billing on account.microsoft.com/services with the account that bought it; access ends at the end of the current period.
• NetflixCancel online at netflix.com/cancelplan; access continues to the end of the billing period. Partner-billed members cancel with the partner.
• Nintendo (Nintendo Switch Online and Nintendo eShop)Turn off auto-renewal on the Nintendo Account website or in the eShop at least 48 hours before the membership expires; it stays active to the end of its term, with no refund for the remaining time.
• NoomCancel in the app (profile picture > Settings > Manage Subscription) or in the web Subscription Portal before the next billing date. If Apple or Google bills you, cancel in that store. Deleting the app does not cancel.
• NortonTurn off automatic renewal in your Norton account before the billing date; service continues to the end of the paid period. To also get money back, submit a cancellation and refund request inside the refund window.
• Paramount+Cancel online on the Account page; cancellation takes effect at the end of the billing period (or the end of a free trial).
• PeacockCancel on the account details page no later than the day before the next billing date; access continues to the end of the term.
• PelotonCancel in Account Settings (onepeloton.com/mymembership) or by calling Member Support. Access continues to the end of the paid period, with no prorated refund; committed plans stay owed to the end of the commitment.
• PlayStation (PlayStation Plus and PlayStation Store)Cancel PlayStation Plus in Account Management or on the console; benefits continue to the end of the paid period.
• SiriusXMCancel online in the Account Center, by 24/7 chat, or by phone at least 24 hours before renewal; ask for the pro-rata refund if you are inside the refund window.
• Sling TVCancel online in Sling My Account before the next billing date. Fees are charged monthly in advance and there is no refund for the rest of the month. A free pause of up to 3 months is offered instead.
• SpotifyCancel on the Manage your plan page; Premium continues to the next billing date. Partner-billed plans are cancelled with the partner.
• TurboTaxTurboTax subscriptions (such as TurboTax Advantage) renew automatically; cancel in the Intuit Account. Cancellation takes effect after the current period and earns no refund, except the Desktop 60-day refund after an Advantage renewal.
• WeightWatchersCancel online (cmx.weightwatchers.com/cancellation), in the app, or by calling 1-800-651-6000 before the monthly processing date. Cancellation takes effect at the end of the current month, or at the end of the commitment period for a commitment plan.
• YouTube (Premium, Music Premium and YouTube TV)Cancel Premium on the Paid memberships page and YouTube TV in Settings, Membership; benefits continue to the end of the billing period.

Wireless carriers

• AT&TCancel by chat or phone. To switch carriers, get a Number Transfer PIN and let the new carrier move the number before you cancel.
• Boost MobilePlans have no contract. Cancel within 30 days of account creation to get service fees back under the money-back guarantee.
• Consumer CellularCancel any time by calling support. New customers who cancel within 30 days (45 for AARP and USAA members) with 500MB or less of data pay no monthly or activation charges.
• Cricket WirelessPrepaid service charges are not refunded when you cancel. Cancel by support phone or chat.
• Google Fi WirelessCancel or get transfer info in the Fi app or website under Account > Manage plan. Expect two final statements.
• Metro by T-MobilePort the number to the new carrier (service ends when the port completes) or cancel by phone; prepaid charges are not refunded.
• Mint MobileTurn off Auto Renew at least 24 hours before the cycle ends; to keep the number, get a Number Transfer PIN from Mint support before the new carrier ports it.
• Straight Talk WirelessPlans are non-refundable. Porting the number out deactivates service at once.
• T-MobileTo switch carriers, get a Temporary Port Out PIN and let the new carrier move the number; otherwise call to cancel. Expect to pay through the end of the bill cycle and any device balance.
• US MobileCancel any time. Porting out forfeits the rest of the billing cycle. Full refunds only within 45 days of purchase with no usage in the current cycle.
• VerizonPort the number out (the new carrier closes the line), or cancel by My Verizon chat or phone. Cancellation takes effect at the end of the bill period.
• VisibleCancel any time. Porting the number out cancels the line; get the port-out PIN from your Account profile.