US Mobile: cancellation problem

Collect

• account email
• purchase date
• usage in the current cycle

Steps

1. Before porting out, note that the remaining days in the billing cycle are forfeited.

2. Ask support whether a refund applies. Month-to-month plans get a full refund only if purchased less than 45 days ago with no usage in the current cycle.

   ChatUS Mobile chat support (24/7)

More contacts for this issue

Facts you can cite

• Policy

  Porting out from US Mobile immediately forfeits any remaining days in your billing cycle.

  Source: usmobile.com, verified 2026-10-12

• Policy

  US Mobile does not refund Service used and canceled during the monthly billing cycle. Month-to-month plans can get a full refund if it has been less than 45 days since the date of purchase and the line has no usage in the current cycle. Refunds go to the original payment method.

  Source: usmobile.com, verified 2026-10-12

• Policy

  For unlimited plans, a partial refund is the amount paid for the current cycle minus $2 per GB of premium data used.

  Source: usmobile.com, verified 2026-10-12

Rules in force

• FCC informal complaints against common carriers
  47 CFR 1.711 and 1.716-1.718 (Communications Act section 208)

  A consumer can file a written informal complaint with the FCC against a common carrier under section 208 of the Communications Act. The FCC forwards it to the carrier, which must respond in writing to the FCC with a copy to the complainant, by a due date the FCC may set. If the complaint is not resolved, the complainant has 6 months from the carrier's response to file a formal complaint that keeps the original filing date.

  Source: ecfr.gov, verified 2026-10-12

• Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements
  15 U.S.C. 8401-8405

  A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.

  Source: law.cornell.edu, verified 2026-10-12

  3 citable points

  • Policy

    Before obtaining the consumer's billing information, the seller must provide text that "clearly and conspicuously discloses all material terms of the transaction".

    Source: law.cornell.edu, verified 2026-10-12

  • Policy

    The seller must provide "simple mechanisms for a consumer to stop recurring charges" on the consumer's credit card, debit card, bank account or other financial account.

    Source: law.cornell.edu, verified 2026-10-12

  • Process

    A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.

    Source: law.cornell.edu, verified 2026-10-12

Rules not in force (do not cite)

• FTC "Click-to-Cancel" amendments to the Negative Option Rule (2024) Vacated
  16 CFR part 425 (2024 amendments, published November 15, 2024)

  Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).

  Not in force. Do not cite it as current law.

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   ChatUS Mobile chat support (24/7)

2. Written complaint

   MailNotice of Dispute and arbitration opt-out (mail) US Mobile, Inc., Attn Legal/Notice of Dispute, 295 Madison Ave, 6th Floor, New York, NY 10017

   Written notice at least 60 days before arbitration.

3. Federal regulator

   RegulatorFederal Communications Commission, Consumer Complaint Center +1-888-225-5322

4. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

5. Arbitration

   National Arbitration and Mediation (NAM); small claims court for individual relief is an alternative.

Watch out

Related

• Cancellation problem at other companies
• Wireless carriers — how complaints work
• US Mobile: billing error
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