US Mobile
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 12 sources are the organization's own pages or government sites.
Get help with (3)
- Billing errorDispute promptly (within 30 days of the charge appearing) by chat or email, then mail a Notice of Dispute.
- Bill went upUS Mobile must give at least 30 days' written notice of a price increase. If you do not accept a materially adverse change, cancel.
- Cancellation problemCancel any time. Porting out forfeits the rest of the billing cycle. Full refunds only within 45 days of purchase with no usage in the current cycle.
Contacts (4)
Phone
- US Mobile support
Hours: 9am-9pm Eastern
Use for: Billing error, Bill went up, Cancellation problem, Outage credit
Source: usmobile.com, verified 2026-10-12
Chat
- US Mobile chat support (24/7)
The page says "24/7 support by chat and email" but gives no direct chat link.
Use for: Billing error, Cancellation problem, Outage credit
Source: usmobile.com, verified 2026-10-12
- US Mobile support email (24/7)
The page shows the address behind an email-protection link; this is the decoded address.
Use for: Billing error, Bill went up, Cancellation problem, Outage credit
Source: usmobile.com, verified 2026-10-12
- Notice of Dispute and arbitration opt-out (mail)US Mobile, Inc., Attn Legal/Notice of Dispute, 295 Madison Ave, 6th Floor, New York, NY 10017
For an arbitration opt-out, use "Attn Legal/Arbitration Agreement Opt Out" at the same address.
Use for: Billing error, Bill went up, Cancellation problem, Outage credit, Poor service or broken promise
Source: usmobile.com, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
MailNotice of Dispute and arbitration opt-out (mail) US Mobile, Inc., Attn Legal/Notice of Dispute, 295 Madison Ave, 6th Floor, New York, NY 10017Written notice at least 60 days before arbitration.
Federal regulator
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Arbitration
National Arbitration and Mediation (NAM); small claims court for individual relief is an alternative.
Known blockers
- Lines need Autopay with a valid card on file to renew; removing the card can cancel the account.
- The Terms do not publish port-out PIN steps; ask support.
Scam warnings
Official domains
usmobile.com
Real links and emails from US Mobile end in one of these.
For the whole industry, read Wireless carriers — how complaints work.
More facts
- Limit
US Mobile's liability is limited to a credit or refund that must not exceed the total charges you paid. The Terms give no specific outage credit.
Source: usmobile.com, verified 2026-10-12
Verification notes
Prepaid wireless service provided by US Mobile, Inc. (New York). Arbitration is with National Arbitration and Mediation (NAM). Terms effective June 23, 2026.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
My problem with US Mobile: [what happened, with dates and amounts]. Use Escalate Anything to get it resolved.Source code, other install options and the Claude Code plugin