Lyft: cancellation problem

Collect

• screenshot of the cancellation confirmation
• date of cancellation
• any later charge

Steps

1. Open the app menu, tap Lyft Pink, tap Manage Plan, and choose cancel.

   AppCancel Lyft Pink (Menu > Lyft Pink > Manage Plan) Lyft app > Menu > Lyft Pink > Manage Plan > cancel Sign-in required

2. If you are charged after cancelling, contact Lyft through the Help Center.

   FormLyft Help Center contact form Sign-in required

3. If Lyft does not refund a charge made after cancellation, dispute it with your card issuer.

Facts you can cite

• Fee

  Lyft Pink is $9.99/month or $99/year; Lyft Pink All Access is $199/year.

  Source: help.lyft.com, verified 2026-10-12

• Process

  To get a lost item back, riders can call or message the driver for 24 hours after the ride ends, through masked phone numbers in the app.

  Source: help.lyft.com, verified 2026-10-12

• Fee

  Lyft charges a $20 return fee in the app once the driver says the item was returned. If a driver asks for cash for the return, contact Lyft support.

  Source: help.lyft.com, verified 2026-10-12

Rules in force

• Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements
  15 U.S.C. 8401-8405

  A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.

  Source: law.cornell.edu, verified 2026-10-12

  3 citable points

  • Policy

    Before obtaining the consumer's billing information, the seller must provide text that "clearly and conspicuously discloses all material terms of the transaction".

    Source: law.cornell.edu, verified 2026-10-12

  • Policy

    The seller must provide "simple mechanisms for a consumer to stop recurring charges" on the consumer's credit card, debit card, bank account or other financial account.

    Source: law.cornell.edu, verified 2026-10-12

  • Process

    A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.

    Source: law.cornell.edu, verified 2026-10-12

Rules not in force (do not cite)

• FTC "Click-to-Cancel" amendments to the Negative Option Rule (2024) Vacated
  16 CFR part 425 (2024 amendments, published November 15, 2024)

  Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).

  Not in force. Do not cite it as current law.

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   FormLyft Help Center contact form Sign-in required

2. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

3. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

4. Arbitration

   MailLegal notices to Lyft (certified mail, return receipt requested) Lyft, Inc., 548 Market Street, P.O. Box 68514, San Francisco, CA 94104

   Written notice of the dispute, then 60 days to negotiate before arbitration.

Watch out

Related

• Cancellation problem at other companies
• Rideshare and delivery apps — how complaints work
• Lyft: billing error