Duolingo (Super Duolingo and Duolingo Max): cancellation problem

Collect

• cancellation confirmation
• platform receipt
• any later charge

Steps

1. On the web, sign in, click your profile picture, choose Settings, select Super Duolingo, then Cancel subscription.

   OnlineDuolingo website, profile picture, Settings, Super Duolingo, Cancel subscription Sign-in required

2. In the app, tap the Super icon, Settings, Manage subscription, Cancel subscription, then confirm in the App Store, Google Play or Alipay. On iOS you can also follow Apple's instructions.

3. For an Android subscription you cannot cancel yourself, submit a support request.

   FormDuolingo Help Center support request form (choose "Purchase Issue" for billing)

4. For a free trial, cancel at least 24 hours before the trial ends.

Facts you can cite

• Process

  You must cancel based on how you originally started the subscription; "deleting the app and/or your account does not cancel your subscription."

  Source: duolingo.com, verified 2026-10-12

• Policy

  After cancelling you can use Super Duolingo features "for the remainder of the subscription period," and "canceling your subscription will not retroactively refund subscription payments."

  Source: duolingo.com, verified 2026-10-12

• Deadline

  For a free trial code, "unless you cancel at least 24 hours before your extended free trial ends, you will automatically become a recurring subscriber to the subscription plan you selected." (Duolingo Terms)

  Source: duolingo.com, verified 2026-10-12

Rules in force

• Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements
  15 U.S.C. 8401-8405

  A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.

  Source: law.cornell.edu, verified 2026-10-12

  3 citable points

  • Policy

    Before obtaining the consumer's billing information, the seller must provide text that "clearly and conspicuously discloses all material terms of the transaction".

    Source: law.cornell.edu, verified 2026-10-12

  • Policy

    The seller must provide "simple mechanisms for a consumer to stop recurring charges" on the consumer's credit card, debit card, bank account or other financial account.

    Source: law.cornell.edu, verified 2026-10-12

  • Process

    A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.

    Source: law.cornell.edu, verified 2026-10-12

Rules not in force (do not cite)

• FTC "Click-to-Cancel" amendments to the Negative Option Rule (2024) Vacated
  16 CFR part 425 (2024 amendments, published November 15, 2024)

  Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).

  Not in force. Do not cite it as current law.

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   FormDuolingo Help Center support request form (choose "Purchase Issue" for billing)

2. Written complaint

   FormDuolingo Help Center support request form (choose "Purchase Issue" for billing)

3. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

   Card dispute for charges after a cancellation.

4. Federal regulator

   RegulatorFederal Trade Commission +1-877-382-4357

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

Related

• Cancellation problem at other companies
• Subscriptions — how complaints work
• Duolingo (Super Duolingo and Duolingo Max): refund request