{"id":"duolingo","page":"https://escalate.alexgaoth.com/#/c/duolingo","html":"https://escalate.alexgaoth.com/c/duolingo/","generated":"2026-10-15","company":{"id":"duolingo","name":"Duolingo (Super Duolingo and Duolingo Max)","aliases":["super duolingo","duolingo max"],"sector":"subscription","website":"https://www.duolingo.com","official_domains":["duolingo.com"],"regulators":["ftc"],"notes":"Duolingo's help pages render only in a browser; the values below come from official-domain search snippets of the Duolingo help center and terms.","channels":[{"id":"web-settings-cancel","type":"portal","label":"Duolingo website, profile picture, Settings, Super Duolingo, Cancel subscription","value":"https://www.duolingo.com","purposes":["cancel_service"],"access":"login","notes":"For subscriptions started on the web. App subscriptions start from the Super icon, Settings, Manage subscription, then confirm in the App Store, Google Play or Alipay.","source":"https://www.duolingo.com/help/cancel-my-super-duolingo-subscription","last_verified":"2026-10-12"},{"id":"support-request","type":"web_form","label":"Duolingo Help Center support request form (choose \"Purchase Issue\" for billing)","value":"https://www.duolingo.com/help/support-request","purposes":["refund_request","cancel_service","billing_error"],"notes":"The form asks for email, subject, description and type of issue.","source":"https://www.duolingo.com/help/support-request","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"support-request"},{"rung":"written_complaint"},{"rung":"payment_dispute","note":"Card dispute for charges after a cancellation."},{"rung":"regulator","regulator":"ftc"},{"rung":"state_agency","agency_kind":"attorney_general"}],"playbooks":[{"issue":"cancel_service","summary":"Cancel on the platform where the subscription started (web, App Store, Google Play); deleting the app or account does not cancel.","evidence":["cancellation confirmation","platform receipt","any later charge"],"steps":[{"do":"On the web, sign in, click your profile picture, choose Settings, select Super Duolingo, then Cancel subscription.","channel":"web-settings-cancel"},{"do":"In the app, tap the Super icon, Settings, Manage subscription, Cancel subscription, then confirm in the App Store, Google Play or Alipay. On iOS you can also follow Apple's instructions."},{"do":"For an Android subscription you cannot cancel yourself, submit a support request.","channel":"support-request"},{"do":"For a free trial, cancel at least 24 hours before the trial ends."}],"facts":[{"kind":"process","claim":"You must cancel based on how you originally started the subscription; \"deleting the app and/or your account does not cancel your subscription.\"","issues":["cancel_service"],"source":"https://www.duolingo.com/help/cancel-my-super-duolingo-subscription","last_verified":"2026-10-12"},{"kind":"policy","claim":"After cancelling you can use Super Duolingo features \"for the remainder of the subscription period,\" and \"canceling your subscription will not retroactively refund subscription payments.\"","issues":["cancel_service","refund_request"],"source":"https://www.duolingo.com/help/cancel-my-super-duolingo-subscription","last_verified":"2026-10-12"},{"kind":"deadline","claim":"For a free trial code, \"unless you cancel at least 24 hours before your extended free trial ends, you will automatically become a recurring subscriber to the subscription plan you selected.\" (Duolingo Terms)","issues":["cancel_service"],"source":"https://www.duolingo.com/terms","last_verified":"2026-10-12"}]},{"issue":"refund_request","summary":"Charges are generally nonrefundable; iOS refunds go to Apple, Android and web refunds go through Duolingo support.","evidence":["receipt","platform","subscription start date"],"steps":[{"do":"For an iOS purchase, request the refund from Apple; Duolingo cannot access the App Store."},{"do":"For Android, contact Duolingo support, choose \"Purchase Issue\" and say you need a refund for your subscription.","channel":"support-request"},{"do":"For a web subscription, sign in, click the Super icon, choose to contact Duolingo support and ask for a refund of the web subscription.","channel":"support-request"}],"facts":[{"kind":"policy","claim":"\"Generally, all charges for in-app purchases are nonrefundable, and there are no refunds or credits for partially used periods.\"","issues":["refund_request"],"source":"https://www.duolingo.com/help/how-do-I-request-a-refund","last_verified":"2026-10-12"}]}],"known_blockers":["Help pages and account settings need a JavaScript browser; cancelling needs sign-in or the app store account.","iOS subscriptions are cancelled and refunded only through Apple."]},"playbooks":{"cancel_service":{"company":{"id":"duolingo","name":"Duolingo (Super Duolingo and Duolingo Max)","sector":"subscription","website":"https://www.duolingo.com","account_url":null},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Cancel on the platform where the subscription started (web, App Store, Google Play); deleting the app or account does not cancel.","evidence":["cancellation confirmation","platform receipt","any later charge"],"steps":[{"do":"On the web, sign in, click your profile picture, choose Settings, select Super Duolingo, then Cancel subscription.","channel":{"id":"web-settings-cancel","type":"portal","label":"Duolingo website, profile picture, Settings, Super Duolingo, Cancel subscription","value":"https://www.duolingo.com","purposes":["cancel_service"],"access":"login","notes":"For subscriptions started on the web. App subscriptions start from the Super icon, Settings, Manage subscription, then confirm in the App Store, Google Play or Alipay.","source":"https://www.duolingo.com/help/cancel-my-super-duolingo-subscription","last_verified":"2026-10-12"}},{"do":"In the app, tap the Super icon, Settings, Manage subscription, Cancel subscription, then confirm in the App Store, Google Play or Alipay. On iOS you can also follow Apple's instructions."},{"do":"For an Android subscription you cannot cancel yourself, submit a support request.","channel":{"id":"support-request","type":"web_form","label":"Duolingo Help Center support request form (choose \"Purchase Issue\" for billing)","value":"https://www.duolingo.com/help/support-request","purposes":["refund_request","cancel_service","billing_error"],"notes":"The form asks for email, subject, description and type of issue.","source":"https://www.duolingo.com/help/support-request","last_verified":"2026-10-12"}},{"do":"For a free trial, cancel at least 24 hours before the trial ends."}],"channels":[{"id":"web-settings-cancel","type":"portal","label":"Duolingo website, profile picture, Settings, Super Duolingo, Cancel subscription","value":"https://www.duolingo.com","purposes":["cancel_service"],"access":"login","notes":"For subscriptions started on the web. App subscriptions start from the Super icon, Settings, Manage subscription, then confirm in the App Store, Google Play or Alipay.","source":"https://www.duolingo.com/help/cancel-my-super-duolingo-subscription","last_verified":"2026-10-12"},{"id":"support-request","type":"web_form","label":"Duolingo Help Center support request form (choose \"Purchase Issue\" for billing)","value":"https://www.duolingo.com/help/support-request","purposes":["refund_request","cancel_service","billing_error"],"notes":"The form asks for email, subject, description and type of issue.","source":"https://www.duolingo.com/help/support-request","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"You must cancel based on how you originally started the subscription; \"deleting the app and/or your account does not cancel your subscription.\"","issues":["cancel_service"],"source":"https://www.duolingo.com/help/cancel-my-super-duolingo-subscription","last_verified":"2026-10-12"},{"kind":"policy","claim":"After cancelling you can use Super Duolingo features \"for the remainder of the subscription period,\" and \"canceling your subscription will not retroactively refund subscription payments.\"","issues":["cancel_service","refund_request"],"source":"https://www.duolingo.com/help/cancel-my-super-duolingo-subscription","last_verified":"2026-10-12"},{"kind":"deadline","claim":"For a free trial code, \"unless you cancel at least 24 hours before your extended free trial ends, you will automatically become a recurring subscriber to the subscription plan you selected.\" (Duolingo Terms)","issues":["cancel_service"],"source":"https://www.duolingo.com/terms","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"support-request","type":"web_form","label":"Duolingo Help Center support request form (choose \"Purchase Issue\" for billing)","value":"https://www.duolingo.com/help/support-request","purposes":["refund_request","cancel_service","billing_error"],"notes":"The form asks for email, subject, description and type of issue.","source":"https://www.duolingo.com/help/support-request","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","candidate_channels":["support-request"]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Help pages and account settings need a JavaScript browser; cancelling needs sign-in or the app store account.","iOS subscriptions are cancelled and refunded only through Apple."],"security":{"official_domains":["duolingo.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":6},"verified_from":{"page":6},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 6 sources are the organization's own pages or government sites; only 6 sourced values, so the entry is thin.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Duolingo's help pages render only in a browser; the values below come from official-domain search snippets of the Duolingo help center and terms.","warnings":[]},"refund_request":{"company":{"id":"duolingo","name":"Duolingo (Super Duolingo and Duolingo Max)","sector":"subscription","website":"https://www.duolingo.com","account_url":null},"issue":{"id":"refund_request","name":"Refund request"},"playbook_source":"company","summary":"Charges are generally nonrefundable; iOS refunds go to Apple, Android and web refunds go through Duolingo support.","evidence":["receipt","platform","subscription start date"],"steps":[{"do":"For an iOS purchase, request the refund from Apple; Duolingo cannot access the App Store."},{"do":"For Android, contact Duolingo support, choose \"Purchase Issue\" and say you need a refund for your subscription.","channel":{"id":"support-request","type":"web_form","label":"Duolingo Help Center support request form (choose \"Purchase Issue\" for billing)","value":"https://www.duolingo.com/help/support-request","purposes":["refund_request","cancel_service","billing_error"],"notes":"The form asks for email, subject, description and type of issue.","source":"https://www.duolingo.com/help/support-request","last_verified":"2026-10-12"}},{"do":"For a web subscription, sign in, click the Super icon, choose to contact Duolingo support and ask for a refund of the web subscription.","channel":{"id":"support-request","type":"web_form","label":"Duolingo Help Center support request form (choose \"Purchase Issue\" for billing)","value":"https://www.duolingo.com/help/support-request","purposes":["refund_request","cancel_service","billing_error"],"notes":"The form asks for email, subject, description and type of issue.","source":"https://www.duolingo.com/help/support-request","last_verified":"2026-10-12"}}],"channels":[{"id":"support-request","type":"web_form","label":"Duolingo Help Center support request form (choose \"Purchase Issue\" for billing)","value":"https://www.duolingo.com/help/support-request","purposes":["refund_request","cancel_service","billing_error"],"notes":"The form asks for email, subject, description and type of issue.","source":"https://www.duolingo.com/help/support-request","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"\"Generally, all charges for in-app purchases are nonrefundable, and there are no refunds or credits for partially used periods.\"","issues":["refund_request"],"source":"https://www.duolingo.com/help/how-do-I-request-a-refund","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"support-request","type":"web_form","label":"Duolingo Help Center support request form (choose \"Purchase Issue\" for billing)","value":"https://www.duolingo.com/help/support-request","purposes":["refund_request","cancel_service","billing_error"],"notes":"The form asks for email, subject, description and type of issue.","source":"https://www.duolingo.com/help/support-request","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","candidate_channels":["support-request"]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Help pages and account settings need a JavaScript browser; cancelling needs sign-in or the app store account.","iOS subscriptions are cancelled and refunded only through Apple."],"security":{"official_domains":["duolingo.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":6},"verified_from":{"page":6},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 6 sources are the organization's own pages or government sites; only 6 sourced values, so the entry is thin.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Duolingo's help pages render only in a browser; the values below come from official-domain search snippets of the Duolingo help center and terms.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"support-request","type":"web_form","label":"Duolingo Help Center support request form (choose \"Purchase Issue\" for billing)","value":"https://www.duolingo.com/help/support-request","purposes":["refund_request","cancel_service","billing_error"],"notes":"The form asks for email, subject, description and type of issue.","source":"https://www.duolingo.com/help/support-request","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","candidate_channels":["support-request"]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["duolingo.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":6},"verified_from":{"page":6},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 6 sources are the organization's own pages or government sites; only 6 sourced values, so the entry is thin.","dossier_last_verified":null},"dossier":null,"guide":{"key":"subscription","title":"Subscriptions — how complaints work","last_verified":"2026-10-12","file":"guides/subscription.md","page":"https://escalate.alexgaoth.com/#/guides/subscription"}}