Escalate Anything

Duolingo (Super Duolingo and Duolingo Max): refund request

Charges are generally nonrefundable; iOS refunds go to Apple, Android and web refunds go through Duolingo support.

BCredibility B · last verified 2026-10-12 · 100% official or government sources
What does this mean?

Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 6 sources are the organization's own pages or government sites; only 6 sourced values, so the entry is thin.

All Duolingo (Super Duolingo and Duolingo Max) contactsOpen in the interactive directoryJSON

Collect

Steps

  1. For an iOS purchase, request the refund from Apple; Duolingo cannot access the App Store.

  2. For Android, contact Duolingo support, choose "Purchase Issue" and say you need a refund for your subscription.

    FormDuolingo Help Center support request form (choose "Purchase Issue" for billing)

  3. For a web subscription, sign in, click the Super icon, choose to contact Duolingo support and ask for a refund of the web subscription.

    FormDuolingo Help Center support request form (choose "Purchase Issue" for billing)

Facts you can cite

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    FormDuolingo Help Center support request form (choose "Purchase Issue" for billing)

  2. Written complaint

    FormDuolingo Help Center support request form (choose "Purchase Issue" for billing)

  3. Card or bank dispute

    Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

    Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

    Card dispute for charges after a cancellation.

  4. Federal regulator

    RegulatorFederal Trade Commission +1-877-382-4357

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

  • Help pages and account settings need a JavaScript browser; cancelling needs sign-in or the app store account.
  • iOS subscriptions are cancelled and refunded only through Apple.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

Duolingo (Super Duolingo and Duolingo Max) owes me a refund of [amount] for [order or service]. Use Escalate Anything to get it.

Source code, other install options and the Claude Code plugin

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