Duolingo (Super Duolingo and Duolingo Max)
What does this mean?
Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 6 sources are the organization's own pages or government sites; only 6 sourced values, so the entry is thin.
Get help with (2)
- Cancellation problemCancel on the platform where the subscription started (web, App Store, Google Play); deleting the app or account does not cancel.
- Refund requestCharges are generally nonrefundable; iOS refunds go to Apple, Android and web refunds go through Duolingo support.
Contacts (2)
Online forms
- Duolingo Help Center support request form (choose "Purchase Issue" for billing)
The form asks for email, subject, description and type of issue.
Use for: Refund request, Cancellation problem, Billing error
Source: duolingo.com, verified 2026-10-12
Online tools and accounts
- Duolingo website, profile picture, Settings, Super Duolingo, Cancel subscription Sign-in required
For subscriptions started on the web. App subscriptions start from the Super icon, Settings, Manage subscription, then confirm in the App Store, Google Play or Alipay.
Use for: Cancellation problem
Source: duolingo.com, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
Card dispute for charges after a cancellation.
Federal regulator
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Known blockers
- Help pages and account settings need a JavaScript browser; cancelling needs sign-in or the app store account.
- iOS subscriptions are cancelled and refunded only through Apple.
Scam warnings
Official domains
duolingo.com
Real links and emails from Duolingo (Super Duolingo and Duolingo Max) end in one of these.
For the whole industry, read Subscriptions — how complaints work.
Verification notes
Duolingo's help pages render only in a browser; the values below come from official-domain search snippets of the Duolingo help center and terms.
Let your AI agent handle this
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1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
My problem with Duolingo (Super Duolingo and Duolingo Max): [what happened, with dates and amounts]. Use Escalate Anything to get it resolved.Source code, other install options and the Claude Code plugin