Planet Fitness: cancellation problem
Cancel online in the member portal, in person at the home club, or by written notice mailed to the home club. The club must receive it at least 8 days before the next billing date. Commitment memberships owe a buyout fee if ended early.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 21 sources are the organization's own pages or government sites.
Collect
- membership agreement (commitment length)
- portal confirmation or certified mail receipt and a copy of the letter
- next billing date and annual fee date
- bank statement
Steps
Check the membership agreement for a commitment length. A No Commitment membership has no cancellation fee; ending a commitment early triggers a buyout fee.
Log into the member portal and end the membership online. Save the confirmation.
If you cannot cancel online, go to the home club in person, or mail written notice to the home club by certified mail. Make sure it arrives at least 8 days before the next billing date, and at least 8 days before the annual fee date.
MailWritten notice by mail to your home club Mailing address of your home club (written notification requesting to end your membership)If the club keeps billing, call the Corporate Support Line (option 2) with your confirmation, then dispute the drafts with your bank or card issuer.
PhonePlanet Fitness Corporate Support Line (membership inquiries; option 2 for customer service) +1-603-750-0001
More contacts for this issue
Facts you can cite
- Process
US members can "send written notification via mail to your home club requesting to end your membership, visit your home club in person, or log into your account online through the member portal on the website."
Source: planetfitness.com, verified 2026-10-12
- Deadline
"The club must receive notice of your request to end your membership at least 8 days before your next billing date, as it may take up to 7 days for billing changes to take effect."
Source: planetfitness.com, verified 2026-10-12
- Deadline
"To stop the billing of the annual fee, your request must be received by the club at least 8 days prior to the annual fee date."
Source: planetfitness.com, verified 2026-10-12
- Fee
"The Commitment length associated with your membership is the minimal number of months you will be billed. If you cancel before this time, you may be subject to a buyout fee." "For No Commitment memberships, you may cancel at anytime without paying a fee."
Source: planetfitness.com, verified 2026-10-12
- Fee
Planet Fitness's policies FAQ says that ending a membership with a minimum term before the term ends requires a buyout fee. The amount is in the member's own membership agreement.
Source: planetfitness.com, verified 2026-10-12
Rules in force
- Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements15 U.S.C. 8401-8405
A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.
Source: law.cornell.edu, verified 2026-10-12
3 citable points
- Policy
Before obtaining the consumer's billing information, the seller must provide text that "clearly and conspicuously discloses all material terms of the transaction".
Source: law.cornell.edu, verified 2026-10-12
- Policy
The seller must provide "simple mechanisms for a consumer to stop recurring charges" on the consumer's credit card, debit card, bank account or other financial account.
Source: law.cornell.edu, verified 2026-10-12
- Process
A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.
Source: law.cornell.edu, verified 2026-10-12
- Policy
Rules not in force (do not cite)
- FTC "Click-to-Cancel" amendments to the Negative Option Rule (2024) Vacated16 CFR part 425 (2024 amendments, published November 15, 2024)
Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).
Not in force. Do not cite it as current law.
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
In personVisit your home club in person Your Planet Fitness home club, front desk Account holder onlyWritten complaint
MailWritten notice by mail to your home club Mailing address of your home club (written notification requesting to end your membership)Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
Card or bank dispute for drafts after a cancellation.
Federal regulator
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Watch out
- planetfitness.com blocks automated access; the member portal needs sign-in.
- Mail and in-person cancellation go through the home club, and some rules vary by location and state.
- The annual fee and buyout fee amounts depend on the club and the membership agreement.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
I cancelled Planet Fitness on [date] and they still charge me. Use Escalate Anything to stop it and get refunded.Source code, other install options and the Claude Code plugin