{"id":"planet-fitness","page":"https://escalate.alexgaoth.com/#/c/planet-fitness","html":"https://escalate.alexgaoth.com/c/planet-fitness/","generated":"2026-10-15","company":{"id":"planet-fitness","name":"Planet Fitness","aliases":["planetfitness","planet fitness black card"],"sector":"fitness","website":"https://www.planetfitness.com","official_domains":["planetfitness.com"],"regulators":["ftc"],"notes":"Planet Fitness calls itself \"one of the fastest growing health club franchises in the U.S.\" Its US FAQ says some policies \"may vary by location based on state and local guidelines\". planetfitness.com blocks automated fetches, so the values below come from official-domain search snippets and from shop.planetfitness.com and investor.planetfitness.com.","channels":[{"id":"member-portal","type":"portal","label":"Member portal (log into your account on planetfitness.com)","value":"https://www.planetfitness.com","purposes":["cancel_service","billing_error"],"access":"login","notes":"The US FAQ lists logging into your account online through the member portal on the website as one way to end a membership.","source":"https://www.planetfitness.com/about-planet-fitness/customer-service/","last_verified":"2026-10-12"},{"id":"home-club-mail","type":"mail","label":"Written notice by mail to your home club","value":"Mailing address of your home club (written notification requesting to end your membership)","purposes":["cancel_service"],"notes":"Send it so the club receives it at least 8 days before the next billing date. Certified mail gives proof of delivery.","source":"https://www.planetfitness.com/about-planet-fitness/customer-service/","last_verified":"2026-10-12"},{"id":"home-club-in-person","type":"in_person","label":"Visit your home club in person","value":"Your Planet Fitness home club, front desk","purposes":["cancel_service","billing_error"],"access":"human_only","source":"https://www.planetfitness.com/about-planet-fitness/customer-service/","last_verified":"2026-10-12"},{"id":"corporate-support-line","type":"phone","label":"Planet Fitness Corporate Support Line (membership inquiries; option 2 for customer service)","value":"+1-603-750-0001","purposes":["cancel_service","billing_error","poor_service"],"notes":"Press option 2 for customer service. Planet Fitness says membership inquiries can also go to your home club directly.","source":"https://shop.planetfitness.com/contact/","last_verified":"2026-10-12"},{"id":"corporate-contact-page","type":"portal","label":"Planet Fitness general corporate contact page","value":"https://www.planetfitness.com/about-planet-fitness/contact-us","purposes":["poor_service"],"source":"https://investor.planetfitness.com/","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"home-club-in-person"},{"rung":"written_complaint","channel":"home-club-mail"},{"rung":"payment_dispute","note":"Card or bank dispute for drafts after a cancellation."},{"rung":"regulator","regulator":"ftc"},{"rung":"state_agency","agency_kind":"attorney_general"}],"playbooks":[{"issue":"cancel_service","summary":"Cancel online in the member portal, in person at the home club, or by written notice mailed to the home club. The club must receive it at least 8 days before the next billing date. Commitment memberships owe a buyout fee if ended early.","evidence":["membership agreement (commitment length)","portal confirmation or certified mail receipt and a copy of the letter","next billing date and annual fee date","bank statement"],"steps":[{"do":"Check the membership agreement for a commitment length. A No Commitment membership has no cancellation fee; ending a commitment early triggers a buyout fee."},{"do":"Log into the member portal and end the membership online. Save the confirmation.","channel":"member-portal"},{"do":"If you cannot cancel online, go to the home club in person, or mail written notice to the home club by certified mail. Make sure it arrives at least 8 days before the next billing date, and at least 8 days before the annual fee date.","channel":"home-club-mail"},{"do":"If the club keeps billing, call the Corporate Support Line (option 2) with your confirmation, then dispute the drafts with your bank or card issuer.","channel":"corporate-support-line"}],"facts":[{"kind":"process","claim":"US members can \"send written notification via mail to your home club requesting to end your membership, visit your home club in person, or log into your account online through the member portal on the website.\"","issues":["cancel_service"],"source":"https://www.planetfitness.com/about-planet-fitness/customer-service/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"\"The club must receive notice of your request to end your membership at least 8 days before your next billing date, as it may take up to 7 days for billing changes to take effect.\"","issues":["cancel_service"],"source":"https://www.planetfitness.com/about-planet-fitness/customer-service/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"\"To stop the billing of the annual fee, your request must be received by the club at least 8 days prior to the annual fee date.\"","issues":["cancel_service","bill_increase"],"source":"https://www.planetfitness.com/about-planet-fitness/customer-service/","last_verified":"2026-10-12"},{"kind":"fee","claim":"\"The Commitment length associated with your membership is the minimal number of months you will be billed. If you cancel before this time, you may be subject to a buyout fee.\" \"For No Commitment memberships, you may cancel at anytime without paying a fee.\"","issues":["cancel_service"],"source":"https://www.planetfitness.com/gym-memberships","last_verified":"2026-10-12"},{"kind":"fee","claim":"Planet Fitness's policies FAQ says that ending a membership with a minimum term before the term ends requires a buyout fee. The amount is in the member's own membership agreement.","issues":["cancel_service"],"source":"https://www.planetfitness.com/about-planet-fitness/planet-fitness-policies","last_verified":"2026-10-12"}]}],"known_blockers":["planetfitness.com blocks automated access; the member portal needs sign-in.","Mail and in-person cancellation go through the home club, and some rules vary by location and state.","The annual fee and buyout fee amounts depend on the club and the membership agreement."]},"playbooks":{"cancel_service":{"company":{"id":"planet-fitness","name":"Planet Fitness","sector":"fitness","website":"https://www.planetfitness.com","account_url":null},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Cancel online in the member portal, in person at the home club, or by written notice mailed to the home club. The club must receive it at least 8 days before the next billing date. Commitment memberships owe a buyout fee if ended early.","evidence":["membership agreement (commitment length)","portal confirmation or certified mail receipt and a copy of the letter","next billing date and annual fee date","bank statement"],"steps":[{"do":"Check the membership agreement for a commitment length. A No Commitment membership has no cancellation fee; ending a commitment early triggers a buyout fee."},{"do":"Log into the member portal and end the membership online. Save the confirmation.","channel":{"id":"member-portal","type":"portal","label":"Member portal (log into your account on planetfitness.com)","value":"https://www.planetfitness.com","purposes":["cancel_service","billing_error"],"access":"login","notes":"The US FAQ lists logging into your account online through the member portal on the website as one way to end a membership.","source":"https://www.planetfitness.com/about-planet-fitness/customer-service/","last_verified":"2026-10-12"}},{"do":"If you cannot cancel online, go to the home club in person, or mail written notice to the home club by certified mail. Make sure it arrives at least 8 days before the next billing date, and at least 8 days before the annual fee date.","channel":{"id":"home-club-mail","type":"mail","label":"Written notice by mail to your home club","value":"Mailing address of your home club (written notification requesting to end your membership)","purposes":["cancel_service"],"notes":"Send it so the club receives it at least 8 days before the next billing date. Certified mail gives proof of delivery.","source":"https://www.planetfitness.com/about-planet-fitness/customer-service/","last_verified":"2026-10-12"}},{"do":"If the club keeps billing, call the Corporate Support Line (option 2) with your confirmation, then dispute the drafts with your bank or card issuer.","channel":{"id":"corporate-support-line","type":"phone","label":"Planet Fitness Corporate Support Line (membership inquiries; option 2 for customer service)","value":"+1-603-750-0001","purposes":["cancel_service","billing_error","poor_service"],"notes":"Press option 2 for customer service. Planet Fitness says membership inquiries can also go to your home club directly.","source":"https://shop.planetfitness.com/contact/","last_verified":"2026-10-12"}}],"channels":[{"id":"member-portal","type":"portal","label":"Member portal (log into your account on planetfitness.com)","value":"https://www.planetfitness.com","purposes":["cancel_service","billing_error"],"access":"login","notes":"The US FAQ lists logging into your account online through the member portal on the website as one way to end a membership.","source":"https://www.planetfitness.com/about-planet-fitness/customer-service/","last_verified":"2026-10-12"},{"id":"home-club-mail","type":"mail","label":"Written notice by mail to your home club","value":"Mailing address of your home club (written notification requesting to end your membership)","purposes":["cancel_service"],"notes":"Send it so the club receives it at least 8 days before the next billing date. Certified mail gives proof of delivery.","source":"https://www.planetfitness.com/about-planet-fitness/customer-service/","last_verified":"2026-10-12"},{"id":"home-club-in-person","type":"in_person","label":"Visit your home club in person","value":"Your Planet Fitness home club, front desk","purposes":["cancel_service","billing_error"],"access":"human_only","source":"https://www.planetfitness.com/about-planet-fitness/customer-service/","last_verified":"2026-10-12"},{"id":"corporate-support-line","type":"phone","label":"Planet Fitness Corporate Support Line (membership inquiries; option 2 for customer service)","value":"+1-603-750-0001","purposes":["cancel_service","billing_error","poor_service"],"notes":"Press option 2 for customer service. Planet Fitness says membership inquiries can also go to your home club directly.","source":"https://shop.planetfitness.com/contact/","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"US members can \"send written notification via mail to your home club requesting to end your membership, visit your home club in person, or log into your account online through the member portal on the website.\"","issues":["cancel_service"],"source":"https://www.planetfitness.com/about-planet-fitness/customer-service/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"\"The club must receive notice of your request to end your membership at least 8 days before your next billing date, as it may take up to 7 days for billing changes to take effect.\"","issues":["cancel_service"],"source":"https://www.planetfitness.com/about-planet-fitness/customer-service/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"\"To stop the billing of the annual fee, your request must be received by the club at least 8 days prior to the annual fee date.\"","issues":["cancel_service","bill_increase"],"source":"https://www.planetfitness.com/about-planet-fitness/customer-service/","last_verified":"2026-10-12"},{"kind":"fee","claim":"\"The Commitment length associated with your membership is the minimal number of months you will be billed. If you cancel before this time, you may be subject to a buyout fee.\" \"For No Commitment memberships, you may cancel at anytime without paying a fee.\"","issues":["cancel_service"],"source":"https://www.planetfitness.com/gym-memberships","last_verified":"2026-10-12"},{"kind":"fee","claim":"Planet Fitness's policies FAQ says that ending a membership with a minimum term before the term ends requires a buyout fee. The amount is in the member's own membership agreement.","issues":["cancel_service"],"source":"https://www.planetfitness.com/about-planet-fitness/planet-fitness-policies","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"home-club-in-person","type":"in_person","label":"Visit your home club in person","value":"Your Planet Fitness home club, front desk","purposes":["cancel_service","billing_error"],"access":"human_only","source":"https://www.planetfitness.com/about-planet-fitness/customer-service/","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"home-club-mail","type":"mail","label":"Written notice by mail to your home club","value":"Mailing address of your home club (written notification requesting to end your membership)","purposes":["cancel_service"],"notes":"Send it so the club receives it at least 8 days before the next billing date. Certified mail gives proof of delivery.","source":"https://www.planetfitness.com/about-planet-fitness/customer-service/","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","note":"Card or bank dispute for drafts after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["planetfitness.com blocks automated access; the member portal needs sign-in.","Mail and in-person cancellation go through the home club, and some rules vary by location and state.","The annual fee and buyout fee amounts depend on the club and the membership agreement."],"security":{"official_domains":["planetfitness.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":21},"verified_from":{"page":10},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 21 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Planet Fitness calls itself \"one of the fastest growing health club franchises in the U.S.\" Its US FAQ says some policies \"may vary by location based on state and local guidelines\". planetfitness.com blocks automated fetches, so the values below come from official-domain search snippets and from shop.planetfitness.com and investor.planetfitness.com.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"home-club-in-person","type":"in_person","label":"Visit your home club in person","value":"Your Planet Fitness home club, front desk","purposes":["cancel_service","billing_error"],"access":"human_only","source":"https://www.planetfitness.com/about-planet-fitness/customer-service/","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"home-club-mail","type":"mail","label":"Written notice by mail to your home club","value":"Mailing address of your home club (written notification requesting to end your membership)","purposes":["cancel_service"],"notes":"Send it so the club receives it at least 8 days before the next billing date. Certified mail gives proof of delivery.","source":"https://www.planetfitness.com/about-planet-fitness/customer-service/","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","note":"Card or bank dispute for drafts after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["planetfitness.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":21},"verified_from":{"page":10},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 21 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"dossier":{"title":"Planet Fitness — how complaints actually go","last_verified":"2026-10-12","file":"dossiers/planet-fitness.md","markdown":"## In short\n\nPlanet Fitness lets U.S. members end a membership three ways: online in the member portal, in person at the home club, or by written notice mailed to the home club. The club must receive the request at least 8 days before the next billing date, and at least 8 days before the annual fee date to stop that fee. Commitment memberships owe a buyout fee if ended early. Keep the online confirmation or a certified mail receipt; if drafts continue, call the Corporate Support Line and then dispute them with your bank or card issuer.\n\n## How complaints actually go\n\n- U.S. members can \"send written notification via mail to your home club requesting to end your membership, visit your home club in person, or log into your account online through the member portal on the website.\" [Planet Fitness customer service FAQ](https://www.planetfitness.com/about-planet-fitness/customer-service/)\n- Planet Fitness says some policies \"may vary by location based on state and local guidelines\", so check your own membership agreement and club. [Planet Fitness customer service FAQ](https://www.planetfitness.com/about-planet-fitness/customer-service/)\n- The Corporate Support Line for membership inquiries is 603-750-0001 (option 2 for customer service); Planet Fitness says membership questions can also go to your home club directly. [Planet Fitness: contact](https://shop.planetfitness.com/contact/)\n\n## What tends to work\n\n- End the membership in the member portal and save the confirmation, so you do not depend on club hours. [Planet Fitness customer service FAQ](https://www.planetfitness.com/about-planet-fitness/customer-service/)\n- If you mail the notice, the FTC suggests certified mail with a return receipt so you have proof of delivery, plus a copy of the letter and notes of any calls. [FTC: free trials, auto-renewals and subscriptions](https://consumer.ftc.gov/articles/getting-and-out-free-trials-auto-renewals-and-negative-option-subscriptions)\n- If a gym keeps billing after you cancel, the FTC says to dispute the charge with your credit or debit card company, because \"just changing your credit or debit card number is often not enough.\" [FTC consumer alert, August 22, 2025](https://consumer.ftc.gov/consumer-alerts/2025/08/la-fitness-made-it-difficult-people-cancel-gym-memberships-ftc-says)\n\n## Traps and fine print\n\n- Timing: \"The club must receive notice of your request to end your membership at least 8 days before your next billing date, as it may take up to 7 days for billing changes to take effect.\" [Planet Fitness customer service FAQ](https://www.planetfitness.com/about-planet-fitness/customer-service/)\n- The annual fee bills separately: \"To stop the billing of the annual fee, your request must be received by the club at least 8 days prior to the annual fee date.\" [Planet Fitness customer service FAQ](https://www.planetfitness.com/about-planet-fitness/customer-service/)\n- The commitment length is the minimum number of months you will be billed; cancel before it ends and \"you may be subject to a buyout fee\". No Commitment memberships can be cancelled at any time without a fee. [Planet Fitness: memberships](https://www.planetfitness.com/gym-memberships)\n- planetfitness.com blocks automated readers and the member portal needs sign-in, so an agent may need the person to read the current page or do the cancellation. [Planet Fitness: memberships](https://www.planetfitness.com/gym-memberships)\n\n## Scams that target customers\n\n- No Planet Fitness page about impersonation scams was found on 2026-10-12. Use only the contacts on Planet Fitness's own sites, such as the Corporate Support Line on shop.planetfitness.com, and check any membership offer with your home club before you pay. [Planet Fitness: contact](https://shop.planetfitness.com/contact/)\n"},"guide":{"key":"fitness","title":"Gyms and fitness memberships — how complaints work","last_verified":"2026-10-12","file":"guides/fitness.md","page":"https://escalate.alexgaoth.com/#/guides/fitness"}}