Chegg: cancellation problem

Cancel on a desktop or laptop under My Account > Orders > Cancel Subscription, then confirm on the next page. Access continues to the end of the current billing period. Chegg offers a pause of up to six months instead.

CCredibility C · last verified 2026-10-13 · 100% official or government sources · 2 from search snippets or archives

What does this mean?

Grade C (use with care: check the source of each value before relying on it). 100% of 4 sources are the organization's own pages or government sites; only 4 sourced values, so the entry is thin; 2 value(s) were read from a search snippet or an archive copy.

All Chegg contacts Open in the interactive directory JSON

Collect

cancellation confirmation screen or email
billing date

Steps

On a desktop or laptop, sign in, go to My Account > Orders, find the subscription and click Cancel Subscription.
Read from search-result text of Chegg's help article on 2026-10-13; chegg.com blocked automated fetches.
OnlineChegg website on a desktop or laptop: My Account > Orders > Cancel Subscription Sign-in required
On the next page, click the orange Cancel Subscription button at the bottom to confirm. Chegg will offer "Pause instead"; decline it if you want to cancel. Keep a screenshot of the confirmation.
If you are charged after cancelling, dispute the charge with your card issuer and keep the confirmation as evidence.

Facts you can cite

Process
Chegg's help article says to cancel on a desktop or laptop via My Account > Orders > Cancel Subscription, then confirm with the orange Cancel Subscription button; after cancelling you will not be charged again and keep access for the rest of the current billing period. A pause of up to six months is offered instead. Read from search-result text on 2026-10-13; chegg.com blocked automated fetches.
Source: chegg.com, verified 2026-10-13

Rules in force

Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements
15 U.S.C. 8401-8405
A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.
Source: law.cornell.edu, verified 2026-10-12
3 citable points
- Policy
  Before obtaining the consumer's billing information, the seller must provide text that "clearly and conspicuously discloses all material terms of the transaction".
  Source: law.cornell.edu, verified 2026-10-12
- Policy
  The seller must provide "simple mechanisms for a consumer to stop recurring charges" on the consumer's credit card, debit card, bank account or other financial account.
  Source: law.cornell.edu, verified 2026-10-12
- Process
  A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.
  Source: law.cornell.edu, verified 2026-10-12

Rules not in force (do not cite)

FTC "Click-to-Cancel" amendments to the Negative Option Rule (2024) Vacated
16 CFR part 425 (2024 amendments, published November 15, 2024)
Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).
Not in force. Do not cite it as current law.

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
OnlineChegg website on a desktop or laptop: My Account > Orders > Cancel Subscription Sign-in required
Written complaint
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
Card dispute for charges after a cancellation.
Federal regulator
RegulatorFederal Trade Commission +1-877-382-4357
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

chegg.com blocked automated fetches on 2026-10-13. No Chegg refund terms, phone number, chat link or Terms of Use text are recorded here.
Cancelling needs sign-in, and Chegg's help article says to use a desktop or laptop.

Let your AI agent handle this

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1. Set it up (needs uv):

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2. Ask your agent:

I cancelled Chegg on [date] and they still charge me. Use Escalate Anything to stop it and get refunded.

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