Chegg: data access or deletion request
A 2023 FTC order requires Chegg to let users request access to, and deletion of, their data and to offer multifactor authentication.
What does this mean?
Grade C (use with care: check the source of each value before relying on it). 100% of 4 sources are the organization's own pages or government sites; only 4 sourced values, so the entry is thin; 2 value(s) were read from a search snippet or an archive copy.
Collect
- Chegg account email
- date of request
Steps
Ask Chegg in writing for a copy of your data or for deletion, and keep the date and any reference number. If Chegg does not act, report it to the FTC.
Facts you can cite
- Policy
The FTC's final order (announced January 27, 2023) requires Chegg to "allow users to request access to and deletion of their data," to "offer users multifactor authentication to secure their accounts," to limit the data it collects and retains, and to run a comprehensive information security program.
Source: ftc.gov, verified 2026-10-13
- Policy
The FTC alleged (October 31, 2022) that Chegg's data security failures exposed information about millions of customers and employees, including a 2018 breach of a cloud database holding about 40 million customers' data. Exposed customer data included names, email addresses and passwords, and for some users scholarship data.
Source: ftc.gov, verified 2026-10-13
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
OnlineChegg website on a desktop or laptop: My Account > Orders > Cancel Subscription Sign-in requiredWritten complaint
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
Card dispute for charges after a cancellation.
Federal regulator
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Watch out
- chegg.com blocked automated fetches on 2026-10-13. No Chegg refund terms, phone number, chat link or Terms of Use text are recorded here.
- Cancelling needs sign-in, and Chegg's help article says to use a desktop or laptop.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
I want Chegg to delete my data. Use Escalate Anything to make the request.Source code, other install options and the Claude Code plugin