{"id":"chegg","page":"https://escalate.alexgaoth.com/#/c/chegg","html":"https://escalate.alexgaoth.com/c/chegg/","generated":"2026-10-15","company":{"id":"chegg","name":"Chegg","aliases":["chegg study","chegg study pack","chegg inc","chegg.com"],"sector":"subscription","website":"https://www.chegg.com","official_domains":["chegg.com"],"notes":"chegg.com refused every automated fetch on 2026-10-13 (HTTP 403), so Chegg's Terms of Use and refund terms could not be read. The cancellation path below is from search-result text of Chegg's help article; confirm it in the account.","regulators":["ftc"],"channels":[{"id":"account-orders","type":"portal","label":"Chegg website on a desktop or laptop: My Account > Orders > Cancel Subscription","value":"https://www.chegg.com","purposes":["cancel_service"],"access":"login","notes":"Read from search-result text of Chegg's help article \"How do I cancel my Chegg Study subscription?\" on 2026-10-13; chegg.com blocked automated fetches. The direct URL of the Orders page was not verified, so this points to the home page.","source":"https://www.chegg.com/en/contactus?a=How-do-I-cancel-my-Chegg-Study-subscription---id--LiAlcgGuQN6HnOLVkrpNgw","last_verified":"2026-10-13"}],"escalation":[{"rung":"frontline","channel":"account-orders"},{"rung":"written_complaint"},{"rung":"payment_dispute","note":"Card dispute for charges after a cancellation."},{"rung":"regulator","regulator":"ftc"},{"rung":"state_agency","agency_kind":"attorney_general"}],"playbooks":[{"issue":"cancel_service","summary":"Cancel on a desktop or laptop under My Account > Orders > Cancel Subscription, then confirm on the next page. Access continues to the end of the current billing period. Chegg offers a pause of up to six months instead.","evidence":["cancellation confirmation screen or email","billing date"],"steps":[{"do":"On a desktop or laptop, sign in, go to My Account > Orders, find the subscription and click Cancel Subscription.","channel":"account-orders","note":"Read from search-result text of Chegg's help article on 2026-10-13; chegg.com blocked automated fetches."},{"do":"On the next page, click the orange Cancel Subscription button at the bottom to confirm. Chegg will offer \"Pause instead\"; decline it if you want to cancel. Keep a screenshot of the confirmation."},{"do":"If you are charged after cancelling, dispute the charge with your card issuer and keep the confirmation as evidence."}],"facts":[{"kind":"process","claim":"Chegg's help article says to cancel on a desktop or laptop via My Account > Orders > Cancel Subscription, then confirm with the orange Cancel Subscription button; after cancelling you will not be charged again and keep access for the rest of the current billing period. A pause of up to six months is offered instead. Read from search-result text on 2026-10-13; chegg.com blocked automated fetches.","issues":["cancel_service"],"source":"https://www.chegg.com/en/contactus?a=How-do-I-cancel-my-Chegg-Study-subscription---id--LiAlcgGuQN6HnOLVkrpNgw","last_verified":"2026-10-13"}]},{"issue":"privacy_request","summary":"A 2023 FTC order requires Chegg to let users request access to, and deletion of, their data and to offer multifactor authentication.","evidence":["Chegg account email","date of request"],"steps":[{"do":"Ask Chegg in writing for a copy of your data or for deletion, and keep the date and any reference number. If Chegg does not act, report it to the FTC.","regulator":"ftc"}],"facts":[{"kind":"policy","claim":"The FTC's final order (announced January 27, 2023) requires Chegg to \"allow users to request access to and deletion of their data,\" to \"offer users multifactor authentication to secure their accounts,\" to limit the data it collects and retains, and to run a comprehensive information security program.","issues":["privacy_request","account_access"],"source":"https://www.ftc.gov/news-events/news/press-releases/2023/01/ftc-finalizes-order-ed-tech-provider-chegg-lax-security-exposed-student-data","last_verified":"2026-10-13"}]}],"facts":[{"kind":"policy","claim":"The FTC alleged (October 31, 2022) that Chegg's data security failures exposed information about millions of customers and employees, including a 2018 breach of a cloud database holding about 40 million customers' data. Exposed customer data included names, email addresses and passwords, and for some users scholarship data.","issues":["privacy_request","account_access"],"source":"https://www.ftc.gov/news-events/news/press-releases/2022/10/ftc-brings-action-against-ed-tech-provider-chegg-careless-security-exposed-personal-data-millions","last_verified":"2026-10-13"}],"known_blockers":["chegg.com blocked automated fetches on 2026-10-13. No Chegg refund terms, phone number, chat link or Terms of Use text are recorded here.","Cancelling needs sign-in, and Chegg's help article says to use a desktop or laptop."]},"playbooks":{"cancel_service":{"company":{"id":"chegg","name":"Chegg","sector":"subscription","website":"https://www.chegg.com","account_url":null},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Cancel on a desktop or laptop under My Account > Orders > Cancel Subscription, then confirm on the next page. Access continues to the end of the current billing period. Chegg offers a pause of up to six months instead.","evidence":["cancellation confirmation screen or email","billing date"],"steps":[{"do":"On a desktop or laptop, sign in, go to My Account > Orders, find the subscription and click Cancel Subscription.","note":"Read from search-result text of Chegg's help article on 2026-10-13; chegg.com blocked automated fetches.","channel":{"id":"account-orders","type":"portal","label":"Chegg website on a desktop or laptop: My Account > Orders > Cancel Subscription","value":"https://www.chegg.com","purposes":["cancel_service"],"access":"login","notes":"Read from search-result text of Chegg's help article \"How do I cancel my Chegg Study subscription?\" on 2026-10-13; chegg.com blocked automated fetches. The direct URL of the Orders page was not verified, so this points to the home page.","source":"https://www.chegg.com/en/contactus?a=How-do-I-cancel-my-Chegg-Study-subscription---id--LiAlcgGuQN6HnOLVkrpNgw","last_verified":"2026-10-13"}},{"do":"On the next page, click the orange Cancel Subscription button at the bottom to confirm. Chegg will offer \"Pause instead\"; decline it if you want to cancel. Keep a screenshot of the confirmation."},{"do":"If you are charged after cancelling, dispute the charge with your card issuer and keep the confirmation as evidence."}],"channels":[{"id":"account-orders","type":"portal","label":"Chegg website on a desktop or laptop: My Account > Orders > Cancel Subscription","value":"https://www.chegg.com","purposes":["cancel_service"],"access":"login","notes":"Read from search-result text of Chegg's help article \"How do I cancel my Chegg Study subscription?\" on 2026-10-13; chegg.com blocked automated fetches. The direct URL of the Orders page was not verified, so this points to the home page.","source":"https://www.chegg.com/en/contactus?a=How-do-I-cancel-my-Chegg-Study-subscription---id--LiAlcgGuQN6HnOLVkrpNgw","last_verified":"2026-10-13"}],"facts":[{"kind":"process","claim":"Chegg's help article says to cancel on a desktop or laptop via My Account > Orders > Cancel Subscription, then confirm with the orange Cancel Subscription button; after cancelling you will not be charged again and keep access for the rest of the current billing period. A pause of up to six months is offered instead. Read from search-result text on 2026-10-13; chegg.com blocked automated fetches.","issues":["cancel_service"],"source":"https://www.chegg.com/en/contactus?a=How-do-I-cancel-my-Chegg-Study-subscription---id--LiAlcgGuQN6HnOLVkrpNgw","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"account-orders","type":"portal","label":"Chegg website on a desktop or laptop: My Account > Orders > Cancel Subscription","value":"https://www.chegg.com","purposes":["cancel_service"],"access":"login","notes":"Read from search-result text of Chegg's help article \"How do I cancel my Chegg Study subscription?\" on 2026-10-13; chegg.com blocked automated fetches. The direct URL of the Orders page was not verified, so this points to the home page.","source":"https://www.chegg.com/en/contactus?a=How-do-I-cancel-my-Chegg-Study-subscription---id--LiAlcgGuQN6HnOLVkrpNgw","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","candidate_channels":[]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["chegg.com blocked automated fetches on 2026-10-13. No Chegg refund terms, phone number, chat link or Terms of Use text are recorded here.","Cancelling needs sign-in, and Chegg's help article says to use a desktop or laptop."],"security":{"official_domains":["chegg.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"C","primary_share":1.0,"sources":{"primary":4},"verified_from":{"page":2,"search_snippet":2},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade C (use with care: check the source of each value before relying on it). 100% of 4 sources are the organization's own pages or government sites; only 4 sourced values, so the entry is thin; 2 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"chegg.com refused every automated fetch on 2026-10-13 (HTTP 403), so Chegg's Terms of Use and refund terms could not be read. The cancellation path below is from search-result text of Chegg's help article; confirm it in the account.","warnings":[]},"privacy_request":{"company":{"id":"chegg","name":"Chegg","sector":"subscription","website":"https://www.chegg.com","account_url":null},"issue":{"id":"privacy_request","name":"Data access or deletion request"},"playbook_source":"company","summary":"A 2023 FTC order requires Chegg to let users request access to, and deletion of, their data and to offer multifactor authentication.","evidence":["Chegg account email","date of request"],"steps":[{"do":"Ask Chegg in writing for a copy of your data or for deletion, and keep the date and any reference number. If Chegg does not act, report it to the FTC.","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}}],"channels":[],"facts":[{"kind":"policy","claim":"The FTC's final order (announced January 27, 2023) requires Chegg to \"allow users to request access to and deletion of their data,\" to \"offer users multifactor authentication to secure their accounts,\" to limit the data it collects and retains, and to run a comprehensive information security program.","issues":["privacy_request","account_access"],"source":"https://www.ftc.gov/news-events/news/press-releases/2023/01/ftc-finalizes-order-ed-tech-provider-chegg-lax-security-exposed-student-data","last_verified":"2026-10-13"},{"kind":"policy","claim":"The FTC alleged (October 31, 2022) that Chegg's data security failures exposed information about millions of customers and employees, including a 2018 breach of a cloud database holding about 40 million customers' data. Exposed customer data included names, email addresses and passwords, and for some users scholarship data.","issues":["privacy_request","account_access"],"source":"https://www.ftc.gov/news-events/news/press-releases/2022/10/ftc-brings-action-against-ed-tech-provider-chegg-careless-security-exposed-personal-data-millions","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"account-orders","type":"portal","label":"Chegg website on a desktop or laptop: My Account > Orders > Cancel Subscription","value":"https://www.chegg.com","purposes":["cancel_service"],"access":"login","notes":"Read from search-result text of Chegg's help article \"How do I cancel my Chegg Study subscription?\" on 2026-10-13; chegg.com blocked automated fetches. The direct URL of the Orders page was not verified, so this points to the home page.","source":"https://www.chegg.com/en/contactus?a=How-do-I-cancel-my-Chegg-Study-subscription---id--LiAlcgGuQN6HnOLVkrpNgw","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","candidate_channels":[]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["chegg.com blocked automated fetches on 2026-10-13. No Chegg refund terms, phone number, chat link or Terms of Use text are recorded here.","Cancelling needs sign-in, and Chegg's help article says to use a desktop or laptop."],"security":{"official_domains":["chegg.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"C","primary_share":1.0,"sources":{"primary":4},"verified_from":{"page":2,"search_snippet":2},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade C (use with care: check the source of each value before relying on it). 100% of 4 sources are the organization's own pages or government sites; only 4 sourced values, so the entry is thin; 2 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"chegg.com refused every automated fetch on 2026-10-13 (HTTP 403), so Chegg's Terms of Use and refund terms could not be read. The cancellation path below is from search-result text of Chegg's help article; confirm it in the account.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"account-orders","type":"portal","label":"Chegg website on a desktop or laptop: My Account > Orders > Cancel Subscription","value":"https://www.chegg.com","purposes":["cancel_service"],"access":"login","notes":"Read from search-result text of Chegg's help article \"How do I cancel my Chegg Study subscription?\" on 2026-10-13; chegg.com blocked automated fetches. The direct URL of the Orders page was not verified, so this points to the home page.","source":"https://www.chegg.com/en/contactus?a=How-do-I-cancel-my-Chegg-Study-subscription---id--LiAlcgGuQN6HnOLVkrpNgw","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","candidate_channels":[]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["chegg.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"C","primary_share":1.0,"sources":{"primary":4},"verified_from":{"page":2,"search_snippet":2},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade C (use with care: check the source of each value before relying on it). 100% of 4 sources are the organization's own pages or government sites; only 4 sourced values, so the entry is thin; 2 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"dossier":null,"guide":{"key":"subscription","title":"Subscriptions — how complaints work","last_verified":"2026-10-12","file":"guides/subscription.md","page":"https://escalate.alexgaoth.com/#/guides/subscription"}}