Mint Mobile: cancellation problem

Collect

• order number
• account number
• Auto Renew cancellation confirmation
• plan end date

Steps

1. Cancel Auto Renew on the Mint Mobile website or by calling Customer Care, at least 24 hours before the end of the payment cycle.

   PhoneMint Mobile Customer Care +1-800-683-7392

2. To keep your number, ask Mint support by chat or phone for a Number Transfer PIN and give it to the new carrier with your Mint account number. Do not let the Mint plan expire first.

   ChatMint Mobile chat

3. Within 7 calendar days of activation of a plan bought on mintmobile.com, you can instead cancel for a full refund with the refund request form.

   FormRefund request form (on the Return Policy page)

More contacts for this issue

Facts you can cite

• Deadline

  You must change or cancel Auto Renew 24 hours before the end of your payment cycle for the change to take effect. You can cancel by calling (800) 683-7392 or in your account preferences on the Mint Mobile website.

  Source: mintmobile.com, verified 2026-10-12

• Policy

  Except as required by law and the Return Policy, you get no refund of amounts paid for a service plan when you cancel it or Mint terminates, suspends or adjusts it.

  Source: mintmobile.com, verified 2026-10-12

• Policy

  If an account is deactivated for nonpayment it stays suspended for 60 days, then is cancelled and the remaining balance is forfeited; Mint may reassign the number and may be unable to transfer it to another carrier.

  Source: mintmobile.com, verified 2026-10-12

• Policy

  A device bought in full from Mint is locked for 60 days after activation on the Mint network; a financed device stays locked until the financing is paid off, but at least 60 days. Mint unlocks automatically where technically feasible; otherwise call (800) 683-7392.

  Source: mintmobile.com, verified 2026-10-12

• Process

  Before arbitration or court, send a written Notice of Dispute to Mint Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380. Neither side may start a proceeding until 60 days after receipt. Arbitration is administered by the AAA under its Consumer Arbitration Rules; either side may choose small claims court.

  Source: mintmobile.com, verified 2026-10-12

• Deadline

  All service plans, including promotional and trial plans, must be activated within 45 days after purchase or Mint may suspend or terminate them.

  Source: mintmobile.com, verified 2026-10-12

Tips

• Community tip

  To transfer a number away from Mint you need the Mint account number, the billing address and a Number Transfer PIN, which Mint creates on request through support chat or phone. It is not the account security PIN.

  Source: help.boostmobile.com, verified 2026-10-12

Rules in force

• FCC informal complaints against common carriers
  47 CFR 1.711 and 1.716-1.718 (Communications Act section 208)

  A consumer can file a written informal complaint with the FCC against a common carrier under section 208 of the Communications Act. The FCC forwards it to the carrier, which must respond in writing to the FCC with a copy to the complainant, by a due date the FCC may set. If the complaint is not resolved, the complainant has 6 months from the carrier's response to file a formal complaint that keeps the original filing date.

  Source: ecfr.gov, verified 2026-10-12

• Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements
  15 U.S.C. 8401-8405

  A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.

  Source: law.cornell.edu, verified 2026-10-12

  3 citable points

  • Policy

    Before obtaining the consumer's billing information, the seller must provide text that "clearly and conspicuously discloses all material terms of the transaction".

    Source: law.cornell.edu, verified 2026-10-12

  • Policy

    The seller must provide "simple mechanisms for a consumer to stop recurring charges" on the consumer's credit card, debit card, bank account or other financial account.

    Source: law.cornell.edu, verified 2026-10-12

  • Process

    A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.

    Source: law.cornell.edu, verified 2026-10-12

Rules not in force (do not cite)

• FTC "Click-to-Cancel" amendments to the Negative Option Rule (2024) Vacated
  16 CFR part 425 (2024 amendments, published November 15, 2024)

  Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).

  Not in force. Do not cite it as current law.

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneMint Mobile Customer Care +1-800-683-7392

2. Written complaint

   MailMint Mobile Customer Relations (Notice of Dispute and written notices) Mint Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380

   Written dispute with documents within 60 days of the bill or charge; same address for the Notice of Dispute.

3. Federal regulator

   RegulatorFederal Communications Commission, Consumer Complaint Center +1-888-225-5322

4. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

5. Arbitration

   60 days after the Notice of Dispute: AAA consumer arbitration or small claims court.

Watch out

Related

• Cancellation problem at other companies
• Wireless carriers — how complaints work
• Mint Mobile: billing error
• Mint Mobile: refund request