Peloton: cancellation problem
Cancel in Account Settings (onepeloton.com/mymembership) or by calling Member Support. Access continues to the end of the paid period, with no prorated refund; committed plans stay owed to the end of the commitment.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 90% of 42 sources are the organization's own pages or government sites.
Collect
- cancellation confirmation email or screenshot
- date cancelled
- membership type and billing date
Steps
Sign in and cancel on the membership page in Peloton Account Settings.
If you cannot cancel online, call Peloton Member Support.
If you bought an App membership through a third-party app provider such as Apple or Google, that provider bills you; manage the subscription in that store's settings.
Cancel before the next billing date. Save the confirmation.
More contacts for this issue
Facts you can cite
- Process
"To change or terminate your Peloton Membership, go to your Peloton Account Settings at https://www.onepeloton.com/mymembership" or contact Peloton Member Support at 1-866-679-9129.
Source: onepeloton.com, verified 2026-10-13
- Policy
Memberships recur monthly or annually "until it is canceled." Billing occurs at the beginning of each membership cycle. After a cancellation you may use the membership until the end of the then-current period, and it is not renewed after that.
Source: onepeloton.com, verified 2026-10-13
- Policy
After a prepaid or Activation Code period ends, the membership "will automatically continue on a month-to-month basis."
Source: onepeloton.com, verified 2026-10-13
- Limit
For a Committed Membership Period (a commitment longer than one month), "You will remain responsible for any outstanding fees for the remainder of the Committed Membership Period," even if you pay month to month.
Source: onepeloton.com, verified 2026-10-13
- Policy
A Peloton App Membership can be bought from Peloton or through a third-party app provider (Apple App Store and Google Play are named as examples). A Strength+ App Membership is sold through the Apple App Store.
Source: onepeloton.com, verified 2026-10-13
- Policy
The Terms of Service contain "A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER" (section 20). You may opt out of arbitration by a notice "personally signed by you, by certified mail" (sections 20.2 and 20.9).
Source: onepeloton.com, verified 2026-10-13
Rules in force
- Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements15 U.S.C. 8401-8405
A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.
Source: law.cornell.edu, verified 2026-10-12
3 citable points
- Policy
Before obtaining the consumer's billing information, the seller must provide text that "clearly and conspicuously discloses all material terms of the transaction".
Source: law.cornell.edu, verified 2026-10-12
- Policy
The seller must provide "simple mechanisms for a consumer to stop recurring charges" on the consumer's credit card, debit card, bank account or other financial account.
Source: law.cornell.edu, verified 2026-10-12
- Process
A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.
Source: law.cornell.edu, verified 2026-10-12
- Policy
Rules not in force (do not cite)
- FTC "Click-to-Cancel" amendments to the Negative Option Rule (2024) Vacated16 CFR part 425 (2024 amendments, published November 15, 2024)
Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).
Not in force. Do not cite it as current law.
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
MailPeloton legal notices (arbitration opt-out by certified mail, personally signed) Peloton Interactive, Inc., 441 Ninth Avenue, Sixth Floor, New York, NY 10001, Attn. Legal DepartmentCard or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
Card dispute for charges after a cancellation.
Federal regulator
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Watch out
- The membership page (onepeloton.com/mymembership) needs sign-in.
- Peloton's support site (support.onepeloton.com) loads by JavaScript; automated fetches got an error page on 2026-10-13.
- App memberships bought through a third-party app provider (Apple, Google) are billed by that provider; the Membership Terms do not say how to cancel them.
Let your AI agent handle this
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1. Set it up (needs uv):
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