Peloton: charged after a free trial

A Peloton trial converts to a paid membership if you do not cancel before the trial ends.

ACredibility A · last verified 2026-10-13 · dossier 2026-10-13 · 90% official or government sources

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 90% of 42 sources are the organization's own pages or government sites.

All Peloton contacts Open in the interactive directory JSON

Collect

trial start date and offer terms
cancellation confirmation
the first charge

Steps

Cancel on the membership page before the trial ends.
OnlinePeloton Account Settings, membership page (change or cancel membership) Sign-in required
If you were charged after cancelling in time, report it to Member Support as a billing error within 60 days of the charge.
PhonePeloton Member Support (cancel membership, billing errors, returns) +1-866-679-9129

Facts you can cite

Policy
"If you do not cancel before your trial period ends, your account will be converted to a paid Peloton Membership." A payment method may be required to start a trial.
Source: onepeloton.com, verified 2026-10-13
Policy
The Terms of Service contain "A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER" (section 20). You may opt out of arbitration by a notice "personally signed by you, by certified mail" (sections 20.2 and 20.9).
Source: onepeloton.com, verified 2026-10-13

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhonePeloton Member Support (cancel membership, billing errors, returns) +1-866-679-9129
Written complaint
MailPeloton legal notices (arbitration opt-out by certified mail, personally signed) Peloton Interactive, Inc., 441 Ninth Avenue, Sixth Floor, New York, NY 10001, Attn. Legal Department
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
Card dispute for charges after a cancellation.
Federal regulator
RegulatorFederal Trade Commission +1-877-382-4357
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

The membership page (onepeloton.com/mymembership) needs sign-in.
Peloton's support site (support.onepeloton.com) loads by JavaScript; automated fetches got an error page on 2026-10-13.
App memberships bought through a third-party app provider (Apple, Google) are billed by that provider; the Membership Terms do not say how to cancel them.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

Peloton charged me [amount] after a free trial on [date]. Use Escalate Anything to get a refund.

Source code, other install options and the Claude Code plugin