Noom: cancellation problem

Cancel in the app (profile picture > Settings > Manage Subscription) or in the web Subscription Portal before the next billing date. If Apple or Google bills you, cancel in that store. Deleting the app does not cancel.

CCredibility C · last verified 2026-10-13 · 75% official or government sources · 6 from search snippets or archives

What does this mean?

Grade C (use with care: check the source of each value before relying on it). 75% of 8 sources are the organization's own pages or government sites; only 8 sourced values, so the entry is thin; 6 value(s) were read from a search snippet or an archive copy.

All Noom contacts Open in the interactive directory JSON

Collect

cancellation confirmation or screenshot
date cancelled
billing date
charges after that date

Steps

In the Noom app, tap your profile picture, then Settings, then Manage Subscription, and follow the prompts to cancel.
AppCancel in the Noom app (profile picture > Settings > Manage Subscription) Noom app > profile picture (top left) > Settings > Manage Subscription Sign-in required
If you paid through the App Store or Google Play, cancel in that store's subscription settings.
Cancel before the next billing date and keep the confirmation. Uninstalling the app does not cancel.
If cancelling fails, contact support by chat and ask for written confirmation.
AppNoom support chat (chat button, bottom-right of the website or app) or contact form Chat button in the bottom-right corner of the Noom website or app Sign-in required

Facts you can cite

Process
Noom's help page lists three ways to cancel, in the app, on the web through the Subscription Portal, or through the device's app store; iOS and Android charges must be cancelled through the App Store or Google Play, and uninstalling the app does not cancel. (Read from search-result text on 2026-10-13; the page blocked automated fetches.)
Source: noom.com, verified 2026-10-13
Policy
After you cancel, the subscription stays active until the end of the current billing cycle. (Read from search-result text on 2026-10-13; the page blocked automated fetches.)
Source: noom.com, verified 2026-10-13

Rules in force

Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements
15 U.S.C. 8401-8405
A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.
Source: law.cornell.edu, verified 2026-10-12
3 citable points
- Policy
  Before obtaining the consumer's billing information, the seller must provide text that "clearly and conspicuously discloses all material terms of the transaction".
  Source: law.cornell.edu, verified 2026-10-12
- Policy
  The seller must provide "simple mechanisms for a consumer to stop recurring charges" on the consumer's credit card, debit card, bank account or other financial account.
  Source: law.cornell.edu, verified 2026-10-12
- Process
  A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.
  Source: law.cornell.edu, verified 2026-10-12

Rules not in force (do not cite)

FTC "Click-to-Cancel" amendments to the Negative Option Rule (2024) Vacated
16 CFR part 425 (2024 amendments, published November 15, 2024)
Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).
Not in force. Do not cite it as current law.

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
AppNoom support chat (chat button, bottom-right of the website or app) or contact form Chat button in the bottom-right corner of the Noom website or app Sign-in required
Written complaint
AppNoom support chat (chat button, bottom-right of the website or app) or contact form Chat button in the bottom-right corner of the Noom website or app Sign-in required
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
Card dispute for charges after a cancellation.
Federal regulator
RegulatorFederal Trade Commission +1-877-382-4357
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

noom.com (Terms and help center) returned HTTP 403 to automated fetches on 2026-10-13. Cancellation and refund details are from search-result text.
Cancelling and chat need sign-in to the Noom app or website. No direct Subscription Portal URL was confirmed on a Noom page.
Subscriptions bought through the App Store or Google Play must be cancelled there.
No Noom phone number for customer service was found.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

I cancelled Noom on [date] and they still charge me. Use Escalate Anything to stop it and get refunded.

Source code, other install options and the Claude Code plugin