Noom: refund request

For Noom Weight, ask within 14 days of purchase for a refund of an initial subscription or add-on charge, by chat or the contact form. Noom Med has no refund once a prescription is written.

CCredibility C · last verified 2026-10-13 · 75% official or government sources · 6 from search snippets or archives

What does this mean?

Grade C (use with care: check the source of each value before relying on it). 75% of 8 sources are the organization's own pages or government sites; only 8 sourced values, so the entry is thin; 6 value(s) were read from a search snippet or an archive copy.

All Noom contacts Open in the interactive directory JSON

Collect

date and amount of the charge
reason for the request
cancellation confirmation

Steps

Within 14 days of the purchase, open the support chat or contact form. Give the date of the charge and the reason.
AppNoom support chat (chat button, bottom-right of the website or app) or contact form Chat button in the bottom-right corner of the Noom website or app Sign-in required
If Noom refuses a charge you cancelled in time, dispute it with your card issuer.

Facts you can cite

Deadline
Noom Weight initial subscription or add-on charges "may be eligible for a refund" if you contact Noom within 14 days of purchase, through the chat button or the contact form, with the date of the charge and the reason. (Read from search-result text on 2026-10-13; the page blocked automated fetches.)
Source: noom.com, verified 2026-10-13
Limit
No refunds are available once a prescription has been written for Noom Med programs that include medication, or once a clinical visit has occurred for the Telehealth for Branded Meds Program. (Read from search-result text on 2026-10-13; the page blocked automated fetches.)
Source: noom.com, verified 2026-10-13

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
AppNoom support chat (chat button, bottom-right of the website or app) or contact form Chat button in the bottom-right corner of the Noom website or app Sign-in required
Written complaint
AppNoom support chat (chat button, bottom-right of the website or app) or contact form Chat button in the bottom-right corner of the Noom website or app Sign-in required
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
Card dispute for charges after a cancellation.
Federal regulator
RegulatorFederal Trade Commission +1-877-382-4357
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

noom.com (Terms and help center) returned HTTP 403 to automated fetches on 2026-10-13. Cancellation and refund details are from search-result text.
Cancelling and chat need sign-in to the Noom app or website. No direct Subscription Portal URL was confirmed on a Noom page.
Subscriptions bought through the App Store or Google Play must be cancelled there.
No Noom phone number for customer service was found.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

Noom owes me a refund of [amount] for [order or service]. Use Escalate Anything to get it.

Source code, other install options and the Claude Code plugin