WeightWatchers: cancellation problem

Collect

• cancellation confirmation
• date cancelled
• plan type and start date
• charges after that date

Steps

1. Sign in and cancel on the online cancellation page or in the app.

   OnlineWeightWatchers online cancellation (cancel or switch membership) Sign-in required

2. If you cannot cancel online, call Customer Care. Ask when your current billing period ends.

   PhoneWW Customer Care (cancel, billing, refunds) +1-800-651-6000

3. Cancel before the monthly processing date. Allow up to 72 hours for processing.

4. If you are charged for the next period after cancelling near the end of a billing period, ask Customer Care to reverse it, and do not use the service in that period.

   PhoneWW Customer Care (cancel, billing, refunds) +1-800-651-6000

More contacts for this issue

Facts you can cite

• Deadline

  "You may cancel a subscription before the applicable monthly processing date of your subscription, or in the case of a long-term commitment plan, before the end of the commitment period," in the protected areas of the Site or Mobile App or by contacting Customer Service (section 3.B).

  Source: weightwatchers.com, verified 2026-10-13

• Policy

  Cancellation takes effect "at the end of your then-current subscription period, or in the case of a long-term commitment plan, at the end of the commitment plan period." WW "will attempt to process all cancellation requests within 72 hours" (section 3.B).

  Source: weightwatchers.com, verified 2026-10-13

• Policy

  Multi-month Commitment Plans end at the end of the Commitment Plan period; Pre-pay Savings Plans at the end of the initial plan period; standard one-month plans "at the end of the membership month in which you cancel." After a commitment or prepaid period, cancellation takes effect at the end of the membership month.

  Source: weightwatchers.com, verified 2026-10-13

• Process

  If you cancel near the end of a billing period "and are inadvertently charged for the next period's fee, contact Customer Service to have the charges reversed." If you use the service during that next period, you are not entitled to a refund (section 3.B).

  Source: weightwatchers.com, verified 2026-10-13

• Limit

  On a long-term commitment plan, "if you terminate your subscription, you must pay the applicable monthly subscription fee" until the end of the billing or commitment period (section 4.A).

  Source: weightwatchers.com, verified 2026-10-13

Rules in force

• Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements
  15 U.S.C. 8401-8405

  A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.

  Source: law.cornell.edu, verified 2026-10-12

  3 citable points

  • Policy

    Before obtaining the consumer's billing information, the seller must provide text that "clearly and conspicuously discloses all material terms of the transaction".

    Source: law.cornell.edu, verified 2026-10-12

  • Policy

    The seller must provide "simple mechanisms for a consumer to stop recurring charges" on the consumer's credit card, debit card, bank account or other financial account.

    Source: law.cornell.edu, verified 2026-10-12

  • Process

    A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.

    Source: law.cornell.edu, verified 2026-10-12

Rules not in force (do not cite)

• FTC "Click-to-Cancel" amendments to the Negative Option Rule (2024) Vacated
  16 CFR part 425 (2024 amendments, published November 15, 2024)

  Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).

  Not in force. Do not cite it as current law.

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneWW Customer Care (cancel, billing, refunds) +1-800-651-6000

2. Written complaint

   MailWW Customer Care mailing address (written cancellation notice under state rights, section 24) WW International, Inc., 18 West 18th Street, New York, NY 10011, Attention. Customer Care

3. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

   Card dispute for charges after a cancellation.

4. Federal regulator

   RegulatorFederal Trade Commission +1-877-382-4357

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

Related

• Cancellation problem at other companies
• Subscriptions — how complaints work
• WeightWatchers: refund request
• WeightWatchers: bill went up