WeightWatchers: refund request

Collect

• purchase date
• plan type
• reason for cancellation (doctor's note
• proof of move)
• cancellation confirmation

Steps

1. If you are inside 3 days of the first purchase (or your state's longer period), cancel and ask for the full refund. In listed states you may cancel by mail to Customer Care or by calling.

   PhoneWW Customer Care (cancel, billing, refunds) +1-800-651-6000

2. For a medical reason, a move or a Workshop closure, ask Customer Care for a refund and send proof.

   MailWW Customer Care mailing address (written cancellation notice under state rights, section 24) WW International, Inc., 18 West 18th Street, New York, NY 10011, Attention. Customer Care

Facts you can cite

• Policy

  The subscription fee "is not refundable or cancellable once a billing period" has started (section 4.A).

  Source: weightwatchers.com, verified 2026-10-13

• Deadline

  If you cancel under section 24 "within 3 days (or such other period as required by law) of your initial purchase, we will refund the full amounts required by applicable law" (section 4.A(3)).

  Source: weightwatchers.com, verified 2026-10-13

• Deadline

  California and other listed states (section 24.A): you may cancel "WITHOUT ANY PENALTY OR OBLIGATION" before midnight of the third business day after the contract date, excluding Sundays and holidays, by signed notice to WW International, Inc., 18 West 18th Street, New York, NY 10011, Attention: Customer Care, or by calling 1-800-651-6000. Georgia allows seven business days (section 24.C).

  Source: weightwatchers.com, verified 2026-10-13

• Policy

  Refunds apply when you cancel for "a medical reason, relocation" (a move of more than 15 miles from a Workshop location) or a Workshop closure, except fixed upfront fees (section 4.A(1)). If WW ends your membership for a reason other than your violation, it refunds the unused portion pro rata (section 4.A(2)).

  Source: weightwatchers.com, verified 2026-10-13

• Policy

  New York (section 24.J): you may also cancel if a doctor's order says you cannot receive the services because of significant physical disability for more than six months, if you move more than twenty-five miles from any Workshop facility, or if the services stop being offered as stated.

  Source: weightwatchers.com, verified 2026-10-13

• Limit

  "Purchases made within the Mobile Apps downloaded from the Apple® iTunes store are not refundable" by WW (section 4.B).

  Source: weightwatchers.com, verified 2026-10-13

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneWW Customer Care (cancel, billing, refunds) +1-800-651-6000

2. Written complaint

   MailWW Customer Care mailing address (written cancellation notice under state rights, section 24) WW International, Inc., 18 West 18th Street, New York, NY 10011, Attention. Customer Care

3. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

   Card dispute for charges after a cancellation.

4. Federal regulator

   RegulatorFederal Trade Commission +1-877-382-4357

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

Related

• Refund request at other companies
• Subscriptions — how complaints work
• WeightWatchers: cancellation problem
• WeightWatchers: bill went up