SiriusXM: cancellation problem
Cancel online in the Account Center, by 24/7 chat, or by phone at least 24 hours before renewal; ask for the pro-rata refund if you are inside the refund window.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 97% of 35 sources are the organization's own pages or government sites.
Collect
- confirmation number or email
- date cancelled
- radio ID (ESN or RID) or account number
Steps
Sign in to the Online Account Center and cancel on the Subscriptions tab.
If you cannot cancel online, use chat or call. Have the account number or radio ID ready.
Cancel at least 24 hours before the renewal date.
If Apple, Google Play, Roku or T-Mobile bills you, cancel with them; deleting the app does not cancel.
If you cancel within 7 days of a monthly plan start, or within 30 days of a non-monthly plan start or renewal charge, ask for the pro-rata refund.
More contacts for this issue
Facts you can cite
- Deadline
"You must cancel at least 24 hours before your upcoming renewal date" to avoid renewal (Customer Agreement, section 4).
Source: siriusxm.com, verified 2026-10-12
- Policy
Audio subscriptions: "Your cancellation will become effective at the end of your current Subscription Period." Cancellations within a free trial may take effect immediately (section 3).
Source: siriusxm.com, verified 2026-10-12
- Policy
Aviation, Marine, Infotainment and Commercial Fleet cancellations take effect on the date SiriusXM receives the request, and amounts paid in advance are refunded pro rata, less any applicable fees (section 3(c)).
Source: siriusxm.com, verified 2026-10-12
- Policy
Trial and extended service subscriptions included with a vehicle purchase do not automatically renew; service stops at the end of the stated term (section 2(c)).
Source: siriusxm.com, verified 2026-10-12
Rules in force
- Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements15 U.S.C. 8401-8405
A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.
Source: law.cornell.edu, verified 2026-10-12
3 citable points
- Policy
Before obtaining the consumer's billing information, the seller must provide text that "clearly and conspicuously discloses all material terms of the transaction".
Source: law.cornell.edu, verified 2026-10-12
- Policy
The seller must provide "simple mechanisms for a consumer to stop recurring charges" on the consumer's credit card, debit card, bank account or other financial account.
Source: law.cornell.edu, verified 2026-10-12
- Process
A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.
Source: law.cornell.edu, verified 2026-10-12
- Policy
Rules not in force (do not cite)
- FTC "Click-to-Cancel" amendments to the Negative Option Rule (2024) Vacated16 CFR part 425 (2024 amendments, published November 15, 2024)
Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).
Not in force. Do not cite it as current law.
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
Card dispute for charges after a cancellation.
Federal regulator
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Watch out
- The Online Account Center needs sign-in. Phone lines are open 8 am-8 pm ET only.
- Two different phone numbers are published for cancelling audio subscriptions (+1-866-635-8641 on the help page and +1-866-635-2349 in the Customer Agreement).
- Subscriptions billed by Apple, Google Play, Roku or T-Mobile must be cancelled with that company.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
I cancelled SiriusXM on [date] and they still charge me. Use Escalate Anything to stop it and get refunded.Source code, other install options and the Claude Code plugin