{"id":"siriusxm","page":"https://escalate.alexgaoth.com/#/c/siriusxm","html":"https://escalate.alexgaoth.com/c/siriusxm/","generated":"2026-10-15","company":{"id":"siriusxm","name":"SiriusXM","aliases":["sirius xm","sirius","xm radio","sirius satellite radio"],"sector":"subscription","website":"https://www.siriusxm.com","account_url":"https://care.siriusxm.com/account/manage/dashboard","official_domains":["siriusxm.com"],"security":{"never_asks":[{"kind":"policy","claim":"SiriusXM says it will never ask you for personal information such as your passwords, Social Security number or Tax ID numbers.","source":"https://www.siriusxm.com/help/legitimate","last_verified":"2026-10-12"},{"kind":"policy","claim":"SiriusXM says it does not accept payments by PayPal, Venmo, Zelle or Cash App or in cryptocurrency.","source":"https://www.siriusxm.com/help/legitimate","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Forward suspicious emails, and any URL you clicked, that claim to be from SiriusXM","value":"reportphishing@siriusxm.com","purposes":["fraud"],"source":"https://www.siriusxm.com/help/legitimate","last_verified":"2026-10-12"},{"id":"verify-phone","type":"phone","label":"SiriusXM line to call directly about a suspicious message","value":"+1-800-689-6881","purposes":["fraud"],"source":"https://www.siriusxm.com/help/legitimate","last_verified":"2026-10-12"}]},"regulators":["ftc"],"channels":[{"id":"online-account","type":"portal","label":"SiriusXM Online Account Center, Subscriptions tab (cancel)","value":"https://care.siriusxm.com/account/manage/dashboard","purposes":["cancel_service","billing_error"],"access":"login","source":"https://www.siriusxm.com/help/manage-or-cancel-service","last_verified":"2026-10-12"},{"id":"chat","type":"chat","label":"SiriusXM online chat (24/7)","value":"https://www.siriusxm.com/contact-us","hours":"24/7","purposes":["cancel_service","billing_error","refund_request"],"notes":"SiriusXM says to turn off an ad-blocker or switch browsers if chat does not load.","source":"https://www.siriusxm.com/contact-us","last_verified":"2026-10-12"},{"id":"cancel-phone","type":"phone","label":"SiriusXM phone for direct-billed subscriptions (manage or cancel)","value":"+1-866-635-8641","purposes":["cancel_service"],"source":"https://www.siriusxm.com/help/manage-or-cancel-service","last_verified":"2026-10-12"},{"id":"audio-phone","type":"phone","label":"How to cancel, Audio and Infotainment (Customer Agreement)","value":"+1-866-635-2349","hours":"Mon-Sun 8 am-8 pm ET","purposes":["cancel_service"],"source":"https://www.siriusxm.com/customer-agreement","last_verified":"2026-10-12"},{"id":"aviation-marine-phone","type":"phone","label":"How to cancel, Aviation and Marine (Customer Agreement)","value":"+1-800-985-9200","hours":"Mon-Sun 8 am-8 pm ET","purposes":["cancel_service"],"source":"https://www.siriusxm.com/customer-agreement","last_verified":"2026-10-12"},{"id":"tmobile-sprint-phone","type":"phone","label":"SiriusXM line for T-Mobile and Sprint customers who bought directly from SiriusXM","value":"+1-888-635-8641","purposes":["cancel_service"],"source":"https://www.siriusxm.com/help/manage-or-cancel-service","last_verified":"2026-10-12"},{"id":"apple-cancel","type":"web_form","label":"Cancel SiriusXM bought in the iOS app (Apple)","value":"https://support.apple.com/en-us/HT202039","purposes":["cancel_service"],"source":"https://www.siriusxm.com/help/manage-or-cancel-service","last_verified":"2026-10-12"},{"id":"google-play-cancel","type":"web_form","label":"Cancel SiriusXM bought through Google Play","value":"https://support.google.com/googleplay/answer/7018481","purposes":["cancel_service"],"source":"https://www.siriusxm.com/help/manage-or-cancel-service","last_verified":"2026-10-12"},{"id":"roku-cancel","type":"portal","label":"Cancel SiriusXM billed by Roku (my.roku.com, manage your subscriptions)","value":"https://my.roku.com","purposes":["cancel_service"],"access":"login","source":"https://www.siriusxm.com/help/manage-or-cancel-service","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"chat"},{"rung":"written_complaint"},{"rung":"payment_dispute","note":"Card dispute for charges after a cancellation."},{"rung":"regulator","regulator":"ftc"},{"rung":"state_agency","agency_kind":"attorney_general"}],"playbooks":[{"issue":"cancel_service","summary":"Cancel online in the Account Center, by 24/7 chat, or by phone at least 24 hours before renewal; ask for the pro-rata refund if you are inside the refund window.","evidence":["confirmation number or email","date cancelled","radio ID (ESN or RID) or account number"],"steps":[{"do":"Sign in to the Online Account Center and cancel on the Subscriptions tab.","channel":"online-account"},{"do":"If you cannot cancel online, use chat or call. Have the account number or radio ID ready.","channel":"chat"},{"do":"Cancel at least 24 hours before the renewal date."},{"do":"If Apple, Google Play, Roku or T-Mobile bills you, cancel with them; deleting the app does not cancel.","channel":"apple-cancel"},{"do":"If you cancel within 7 days of a monthly plan start, or within 30 days of a non-monthly plan start or renewal charge, ask for the pro-rata refund."}],"facts":[{"kind":"deadline","claim":"\"You must cancel at least 24 hours before your upcoming renewal date\" to avoid renewal (Customer Agreement, section 4).","issues":["cancel_service"],"source":"https://www.siriusxm.com/customer-agreement","last_verified":"2026-10-12"},{"kind":"policy","claim":"Audio subscriptions: \"Your cancellation will become effective at the end of your current Subscription Period.\" Cancellations within a free trial may take effect immediately (section 3).","issues":["cancel_service"],"source":"https://www.siriusxm.com/customer-agreement","last_verified":"2026-10-12"},{"kind":"policy","claim":"Aviation, Marine, Infotainment and Commercial Fleet cancellations take effect on the date SiriusXM receives the request, and amounts paid in advance are refunded pro rata, less any applicable fees (section 3(c)).","issues":["cancel_service","refund_request"],"source":"https://www.siriusxm.com/customer-agreement","last_verified":"2026-10-12"}]},{"issue":"refund_request","summary":"Audio plans are non-refundable except a pro-rata refund on request within 7 days (monthly) or 30 days (non-monthly) of the start or renewal charge.","evidence":["plan start or renewal date","cancellation confirmation"],"steps":[{"do":"Cancel inside the window and ask for the pro-rata refund in the same contact.","channel":"chat"}],"facts":[{"kind":"deadline","claim":"Monthly audio plans cancelled within seven days of the start date get \"a pro-rata refund, if requested.\" Non-monthly audio plans cancelled within thirty days of the start or a renewal charge get a pro-rata refund if requested. After that, fees are non-refundable (section 3(b)).","issues":["refund_request"],"source":"https://www.siriusxm.com/customer-agreement","last_verified":"2026-10-12"}]},{"issue":"bill_increase","summary":"SiriusXM tells you when a price change takes effect; it applies from the next subscription period, and you may cancel before then.","evidence":["price change notice","last bill","offer terms"],"steps":[{"do":"If you reject the change, cancel before it takes effect.","channel":"chat"}],"facts":[{"kind":"policy","claim":"Price changes take effect \"at the start of your next Subscription Period,\" and SiriusXM \"will let you know the date on which any change will be effective\" (section 6(a)). Paid plans, including those that start with a free period, renew automatically at the rates in effect at renewal (section 2(b)).","issues":["bill_increase"],"source":"https://www.siriusxm.com/customer-agreement","last_verified":"2026-10-12"},{"kind":"fee","claim":"\"Cancellation fees or early termination fees may be charged in connection with certain offers,\" as listed in the offer details. Plans with music channels may be charged a U.S. Music Royalty Fee (section 8(d)).","issues":["bill_increase","cancel_service"],"source":"https://www.siriusxm.com/customer-agreement","last_verified":"2026-10-12"}]}],"facts":[{"kind":"policy","claim":"Trial and extended service subscriptions included with a vehicle purchase do not automatically renew; service stops at the end of the stated term (section 2(c)).","issues":["cancel_service"],"source":"https://www.siriusxm.com/customer-agreement","last_verified":"2026-10-12"}],"known_blockers":["The Online Account Center needs sign-in. Phone lines are open 8 am-8 pm ET only.","Two different phone numbers are published for cancelling audio subscriptions (+1-866-635-8641 on the help page and +1-866-635-2349 in the Customer Agreement).","Subscriptions billed by Apple, Google Play, Roku or T-Mobile must be cancelled with that company."]},"playbooks":{"cancel_service":{"company":{"id":"siriusxm","name":"SiriusXM","sector":"subscription","website":"https://www.siriusxm.com","account_url":"https://care.siriusxm.com/account/manage/dashboard"},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Cancel online in the Account Center, by 24/7 chat, or by phone at least 24 hours before renewal; ask for the pro-rata refund if you are inside the refund window.","evidence":["confirmation number or email","date cancelled","radio ID (ESN or RID) or account number"],"steps":[{"do":"Sign in to the Online Account Center and cancel on the Subscriptions tab.","channel":{"id":"online-account","type":"portal","label":"SiriusXM Online Account Center, Subscriptions tab (cancel)","value":"https://care.siriusxm.com/account/manage/dashboard","purposes":["cancel_service","billing_error"],"access":"login","source":"https://www.siriusxm.com/help/manage-or-cancel-service","last_verified":"2026-10-12"}},{"do":"If you cannot cancel online, use chat or call. Have the account number or radio ID ready.","channel":{"id":"chat","type":"chat","label":"SiriusXM online chat (24/7)","value":"https://www.siriusxm.com/contact-us","hours":"24/7","purposes":["cancel_service","billing_error","refund_request"],"notes":"SiriusXM says to turn off an ad-blocker or switch browsers if chat does not load.","source":"https://www.siriusxm.com/contact-us","last_verified":"2026-10-12"}},{"do":"Cancel at least 24 hours before the renewal date."},{"do":"If Apple, Google Play, Roku or T-Mobile bills you, cancel with them; deleting the app does not cancel.","channel":{"id":"apple-cancel","type":"web_form","label":"Cancel SiriusXM bought in the iOS app (Apple)","value":"https://support.apple.com/en-us/HT202039","purposes":["cancel_service"],"source":"https://www.siriusxm.com/help/manage-or-cancel-service","last_verified":"2026-10-12"}},{"do":"If you cancel within 7 days of a monthly plan start, or within 30 days of a non-monthly plan start or renewal charge, ask for the pro-rata refund."}],"channels":[{"id":"online-account","type":"portal","label":"SiriusXM Online Account Center, Subscriptions tab (cancel)","value":"https://care.siriusxm.com/account/manage/dashboard","purposes":["cancel_service","billing_error"],"access":"login","source":"https://www.siriusxm.com/help/manage-or-cancel-service","last_verified":"2026-10-12"},{"id":"chat","type":"chat","label":"SiriusXM online chat (24/7)","value":"https://www.siriusxm.com/contact-us","hours":"24/7","purposes":["cancel_service","billing_error","refund_request"],"notes":"SiriusXM says to turn off an ad-blocker or switch browsers if chat does not load.","source":"https://www.siriusxm.com/contact-us","last_verified":"2026-10-12"},{"id":"cancel-phone","type":"phone","label":"SiriusXM phone for direct-billed subscriptions (manage or cancel)","value":"+1-866-635-8641","purposes":["cancel_service"],"source":"https://www.siriusxm.com/help/manage-or-cancel-service","last_verified":"2026-10-12"},{"id":"audio-phone","type":"phone","label":"How to cancel, Audio and Infotainment (Customer Agreement)","value":"+1-866-635-2349","hours":"Mon-Sun 8 am-8 pm ET","purposes":["cancel_service"],"source":"https://www.siriusxm.com/customer-agreement","last_verified":"2026-10-12"},{"id":"aviation-marine-phone","type":"phone","label":"How to cancel, Aviation and Marine (Customer Agreement)","value":"+1-800-985-9200","hours":"Mon-Sun 8 am-8 pm ET","purposes":["cancel_service"],"source":"https://www.siriusxm.com/customer-agreement","last_verified":"2026-10-12"},{"id":"tmobile-sprint-phone","type":"phone","label":"SiriusXM line for T-Mobile and Sprint customers who bought directly from SiriusXM","value":"+1-888-635-8641","purposes":["cancel_service"],"source":"https://www.siriusxm.com/help/manage-or-cancel-service","last_verified":"2026-10-12"},{"id":"apple-cancel","type":"web_form","label":"Cancel SiriusXM bought in the iOS app (Apple)","value":"https://support.apple.com/en-us/HT202039","purposes":["cancel_service"],"source":"https://www.siriusxm.com/help/manage-or-cancel-service","last_verified":"2026-10-12"},{"id":"google-play-cancel","type":"web_form","label":"Cancel SiriusXM bought through Google Play","value":"https://support.google.com/googleplay/answer/7018481","purposes":["cancel_service"],"source":"https://www.siriusxm.com/help/manage-or-cancel-service","last_verified":"2026-10-12"},{"id":"roku-cancel","type":"portal","label":"Cancel SiriusXM billed by Roku (my.roku.com, manage your subscriptions)","value":"https://my.roku.com","purposes":["cancel_service"],"access":"login","source":"https://www.siriusxm.com/help/manage-or-cancel-service","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"\"You must cancel at least 24 hours before your upcoming renewal date\" to avoid renewal (Customer Agreement, section 4).","issues":["cancel_service"],"source":"https://www.siriusxm.com/customer-agreement","last_verified":"2026-10-12"},{"kind":"policy","claim":"Audio subscriptions: \"Your cancellation will become effective at the end of your current Subscription Period.\" Cancellations within a free trial may take effect immediately (section 3).","issues":["cancel_service"],"source":"https://www.siriusxm.com/customer-agreement","last_verified":"2026-10-12"},{"kind":"policy","claim":"Aviation, Marine, Infotainment and Commercial Fleet cancellations take effect on the date SiriusXM receives the request, and amounts paid in advance are refunded pro rata, less any applicable fees (section 3(c)).","issues":["cancel_service","refund_request"],"source":"https://www.siriusxm.com/customer-agreement","last_verified":"2026-10-12"},{"kind":"policy","claim":"Trial and extended service subscriptions included with a vehicle purchase do not automatically renew; service stops at the end of the stated term (section 2(c)).","issues":["cancel_service"],"source":"https://www.siriusxm.com/customer-agreement","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"chat","type":"chat","label":"SiriusXM online chat (24/7)","value":"https://www.siriusxm.com/contact-us","hours":"24/7","purposes":["cancel_service","billing_error","refund_request"],"notes":"SiriusXM says to turn off an ad-blocker or switch browsers if chat does not load.","source":"https://www.siriusxm.com/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","candidate_channels":[]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["The Online Account Center needs sign-in. Phone lines are open 8 am-8 pm ET only.","Two different phone numbers are published for cancelling audio subscriptions (+1-866-635-8641 on the help page and +1-866-635-2349 in the Customer Agreement).","Subscriptions billed by Apple, Google Play, Roku or T-Mobile must be cancelled with that company."],"security":{"official_domains":["siriusxm.com"],"never_asks":[{"kind":"policy","claim":"SiriusXM says it will never ask you for personal information such as your passwords, Social Security number or Tax ID numbers.","source":"https://www.siriusxm.com/help/legitimate","last_verified":"2026-10-12"},{"kind":"policy","claim":"SiriusXM says it does not accept payments by PayPal, Venmo, Zelle or Cash App or in cryptocurrency.","source":"https://www.siriusxm.com/help/legitimate","last_verified":"2026-10-12"}],"known_scams":[],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Forward suspicious emails, and any URL you clicked, that claim to be from SiriusXM","value":"reportphishing@siriusxm.com","purposes":["fraud"],"source":"https://www.siriusxm.com/help/legitimate","last_verified":"2026-10-12"},{"id":"verify-phone","type":"phone","label":"SiriusXM line to call directly about a suspicious message","value":"+1-800-689-6881","purposes":["fraud"],"source":"https://www.siriusxm.com/help/legitimate","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":0.971,"sources":{"primary":34,"reference":1},"verified_from":{"page":20},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 97% of 35 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":null,"warnings":[]},"refund_request":{"company":{"id":"siriusxm","name":"SiriusXM","sector":"subscription","website":"https://www.siriusxm.com","account_url":"https://care.siriusxm.com/account/manage/dashboard"},"issue":{"id":"refund_request","name":"Refund request"},"playbook_source":"company","summary":"Audio plans are non-refundable except a pro-rata refund on request within 7 days (monthly) or 30 days (non-monthly) of the start or renewal charge.","evidence":["plan start or renewal date","cancellation confirmation"],"steps":[{"do":"Cancel inside the window and ask for the pro-rata refund in the same contact.","channel":{"id":"chat","type":"chat","label":"SiriusXM online chat (24/7)","value":"https://www.siriusxm.com/contact-us","hours":"24/7","purposes":["cancel_service","billing_error","refund_request"],"notes":"SiriusXM says to turn off an ad-blocker or switch browsers if chat does not load.","source":"https://www.siriusxm.com/contact-us","last_verified":"2026-10-12"}}],"channels":[{"id":"chat","type":"chat","label":"SiriusXM online chat (24/7)","value":"https://www.siriusxm.com/contact-us","hours":"24/7","purposes":["cancel_service","billing_error","refund_request"],"notes":"SiriusXM says to turn off an ad-blocker or switch browsers if chat does not load.","source":"https://www.siriusxm.com/contact-us","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"Monthly audio plans cancelled within seven days of the start date get \"a pro-rata refund, if requested.\" Non-monthly audio plans cancelled within thirty days of the start or a renewal charge get a pro-rata refund if requested. After that, fees are non-refundable (section 3(b)).","issues":["refund_request"],"source":"https://www.siriusxm.com/customer-agreement","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"chat","type":"chat","label":"SiriusXM online chat (24/7)","value":"https://www.siriusxm.com/contact-us","hours":"24/7","purposes":["cancel_service","billing_error","refund_request"],"notes":"SiriusXM says to turn off an ad-blocker or switch browsers if chat does not load.","source":"https://www.siriusxm.com/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","candidate_channels":[]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["The Online Account Center needs sign-in. Phone lines are open 8 am-8 pm ET only.","Two different phone numbers are published for cancelling audio subscriptions (+1-866-635-8641 on the help page and +1-866-635-2349 in the Customer Agreement).","Subscriptions billed by Apple, Google Play, Roku or T-Mobile must be cancelled with that company."],"security":{"official_domains":["siriusxm.com"],"never_asks":[{"kind":"policy","claim":"SiriusXM says it will never ask you for personal information such as your passwords, Social Security number or Tax ID numbers.","source":"https://www.siriusxm.com/help/legitimate","last_verified":"2026-10-12"},{"kind":"policy","claim":"SiriusXM says it does not accept payments by PayPal, Venmo, Zelle or Cash App or in cryptocurrency.","source":"https://www.siriusxm.com/help/legitimate","last_verified":"2026-10-12"}],"known_scams":[],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Forward suspicious emails, and any URL you clicked, that claim to be from SiriusXM","value":"reportphishing@siriusxm.com","purposes":["fraud"],"source":"https://www.siriusxm.com/help/legitimate","last_verified":"2026-10-12"},{"id":"verify-phone","type":"phone","label":"SiriusXM line to call directly about a suspicious message","value":"+1-800-689-6881","purposes":["fraud"],"source":"https://www.siriusxm.com/help/legitimate","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":0.971,"sources":{"primary":34,"reference":1},"verified_from":{"page":20},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 97% of 35 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":null,"warnings":[]},"bill_increase":{"company":{"id":"siriusxm","name":"SiriusXM","sector":"subscription","website":"https://www.siriusxm.com","account_url":"https://care.siriusxm.com/account/manage/dashboard"},"issue":{"id":"bill_increase","name":"Bill went up"},"playbook_source":"company","summary":"SiriusXM tells you when a price change takes effect; it applies from the next subscription period, and you may cancel before then.","evidence":["price change notice","last bill","offer terms"],"steps":[{"do":"If you reject the change, cancel before it takes effect.","channel":{"id":"chat","type":"chat","label":"SiriusXM online chat (24/7)","value":"https://www.siriusxm.com/contact-us","hours":"24/7","purposes":["cancel_service","billing_error","refund_request"],"notes":"SiriusXM says to turn off an ad-blocker or switch browsers if chat does not load.","source":"https://www.siriusxm.com/contact-us","last_verified":"2026-10-12"}}],"channels":[],"facts":[{"kind":"policy","claim":"Price changes take effect \"at the start of your next Subscription Period,\" and SiriusXM \"will let you know the date on which any change will be effective\" (section 6(a)). Paid plans, including those that start with a free period, renew automatically at the rates in effect at renewal (section 2(b)).","issues":["bill_increase"],"source":"https://www.siriusxm.com/customer-agreement","last_verified":"2026-10-12"},{"kind":"fee","claim":"\"Cancellation fees or early termination fees may be charged in connection with certain offers,\" as listed in the offer details. Plans with music channels may be charged a U.S. Music Royalty Fee (section 8(d)).","issues":["bill_increase","cancel_service"],"source":"https://www.siriusxm.com/customer-agreement","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"chat","type":"chat","label":"SiriusXM online chat (24/7)","value":"https://www.siriusxm.com/contact-us","hours":"24/7","purposes":["cancel_service","billing_error","refund_request"],"notes":"SiriusXM says to turn off an ad-blocker or switch browsers if chat does not load.","source":"https://www.siriusxm.com/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","candidate_channels":[]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["The Online Account Center needs sign-in. Phone lines are open 8 am-8 pm ET only.","Two different phone numbers are published for cancelling audio subscriptions (+1-866-635-8641 on the help page and +1-866-635-2349 in the Customer Agreement).","Subscriptions billed by Apple, Google Play, Roku or T-Mobile must be cancelled with that company."],"security":{"official_domains":["siriusxm.com"],"never_asks":[{"kind":"policy","claim":"SiriusXM says it will never ask you for personal information such as your passwords, Social Security number or Tax ID numbers.","source":"https://www.siriusxm.com/help/legitimate","last_verified":"2026-10-12"},{"kind":"policy","claim":"SiriusXM says it does not accept payments by PayPal, Venmo, Zelle or Cash App or in cryptocurrency.","source":"https://www.siriusxm.com/help/legitimate","last_verified":"2026-10-12"}],"known_scams":[],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Forward suspicious emails, and any URL you clicked, that claim to be from SiriusXM","value":"reportphishing@siriusxm.com","purposes":["fraud"],"source":"https://www.siriusxm.com/help/legitimate","last_verified":"2026-10-12"},{"id":"verify-phone","type":"phone","label":"SiriusXM line to call directly about a suspicious message","value":"+1-800-689-6881","purposes":["fraud"],"source":"https://www.siriusxm.com/help/legitimate","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":0.971,"sources":{"primary":34,"reference":1},"verified_from":{"page":20},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 97% of 35 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":null,"warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"chat","type":"chat","label":"SiriusXM online chat (24/7)","value":"https://www.siriusxm.com/contact-us","hours":"24/7","purposes":["cancel_service","billing_error","refund_request"],"notes":"SiriusXM says to turn off an ad-blocker or switch browsers if chat does not load.","source":"https://www.siriusxm.com/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","candidate_channels":[]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["siriusxm.com"],"never_asks":[{"kind":"policy","claim":"SiriusXM says it will never ask you for personal information such as your passwords, Social Security number or Tax ID numbers.","source":"https://www.siriusxm.com/help/legitimate","last_verified":"2026-10-12"},{"kind":"policy","claim":"SiriusXM says it does not accept payments by PayPal, Venmo, Zelle or Cash App or in cryptocurrency.","source":"https://www.siriusxm.com/help/legitimate","last_verified":"2026-10-12"}],"known_scams":[],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Forward suspicious emails, and any URL you clicked, that claim to be from SiriusXM","value":"reportphishing@siriusxm.com","purposes":["fraud"],"source":"https://www.siriusxm.com/help/legitimate","last_verified":"2026-10-12"},{"id":"verify-phone","type":"phone","label":"SiriusXM line to call directly about a suspicious message","value":"+1-800-689-6881","purposes":["fraud"],"source":"https://www.siriusxm.com/help/legitimate","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":0.971,"sources":{"primary":34,"reference":1},"verified_from":{"page":20},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 97% of 35 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"dossier":{"title":"SiriusXM — how complaints actually go","last_verified":"2026-10-12","file":"dossiers/siriusxm.md","markdown":"## In short\n\nYou can now cancel a direct-billed SiriusXM subscription online in the Account Center (Subscriptions tab), by 24/7 chat, or by phone, at least 24 hours before renewal. Ask for the pro-rata refund in the same contact if you are within 7 days of a monthly plan's start or 30 days of a non-monthly plan's start or renewal charge. If Apple, Google Play, Roku or T-Mobile bills you, cancel there. SiriusXM never asks for your password or Social Security number and does not take PayPal, Venmo, Zelle, Cash App or crypto.\n\n## How complaints actually go\n\n- Direct-billed subscribers can cancel in the Online Account Center on the Subscriptions tab, or by phone at 1-866-635-8641. [SiriusXM: manage or cancel service](https://www.siriusxm.com/help/manage-or-cancel-service)\n- Online chat is available 24/7 from the contact page; SiriusXM says to turn off an ad-blocker or switch browsers if chat does not load. [SiriusXM: contact us](https://www.siriusxm.com/contact-us)\n- In November 2024 a New York State court found that SiriusXM's cancellation process violated the federal Restore Online Shoppers' Confidence Act and ordered it to change its New York procedures so that subscribers \"are no longer required to speak or chat with a live agent in order to cancel.\" [New York Attorney General, November 22, 2024](https://ag.ny.gov/press-release/2024/attorney-general-james-stops-siriusxm-trapping-new-york-customers-unwanted)\n- The Attorney General's investigation found a six-part cancellation conversation with up to five retention offers; one complaint described a 40-minute chat and another a call of nearly 40 minutes. [New York Attorney General, November 22, 2024](https://ag.ny.gov/press-release/2024/attorney-general-james-stops-siriusxm-trapping-new-york-customers-unwanted)\n\n## What tends to work\n\n- Cancel online in the Account Center so no retention conversation is needed, and keep the confirmation number or email. [SiriusXM: manage or cancel service](https://www.siriusxm.com/help/manage-or-cancel-service)\n- Ask for the pro-rata refund when you cancel: monthly audio plans within 7 days of the start date, non-monthly plans within 30 days of the start or a renewal charge. After that, fees are non-refundable (Customer Agreement, section 3(b)). [SiriusXM Customer Agreement](https://www.siriusxm.com/customer-agreement)\n- Online subscriptions are covered by ROSCA's \"simple mechanisms\" requirement (rule `rosca-negative-option`); in New York, cancellation must be as easy as sign-up (rule `ny-automatic-renewal-law`). [15 U.S.C. 8403](https://www.law.cornell.edu/uscode/text/15/8403)\n\n## Traps and fine print\n\n- You must cancel at least 24 hours before the renewal date; an audio cancellation takes effect at the end of the current subscription period (sections 3 and 4). [SiriusXM Customer Agreement](https://www.siriusxm.com/customer-agreement)\n- Paid plans, including those that start with a free period, renew automatically at the rates in effect at renewal, and price changes take effect at the start of the next subscription period (sections 2(b) and 6(a)). [SiriusXM Customer Agreement](https://www.siriusxm.com/customer-agreement)\n- Some offers carry cancellation or early termination fees listed in the offer details, and plans with music channels may carry a U.S. Music Royalty Fee (section 8(d)). [SiriusXM Customer Agreement](https://www.siriusxm.com/customer-agreement)\n- SiriusXM publishes two numbers for cancelling audio subscriptions: 1-866-635-8641 on its help page and 1-866-635-2349 in the Customer Agreement. [SiriusXM Customer Agreement](https://www.siriusxm.com/customer-agreement)\n- Uninstalling the SiriusXM app does not cancel an Apple or Google Play subscription, and Roku and T-Mobile subscriptions must be cancelled with Roku or T-Mobile. [SiriusXM: manage or cancel service](https://www.siriusxm.com/help/manage-or-cancel-service)\n\n## Scams that target customers\n\n- SiriusXM says it will never ask for personal information such as passwords, Social Security numbers or Tax ID numbers, and it does not accept payments by PayPal, Venmo, Zelle, Cash App or cryptocurrency. [SiriusXM: is this message legitimate?](https://www.siriusxm.com/help/legitimate)\n- SiriusXM's U.S. domain is www.siriusxm.com. Do not call numbers or use links in a suspicious message; type siriusxm.com into the browser, use live chat, or call 1-800-689-6881. [SiriusXM: is this message legitimate?](https://www.siriusxm.com/help/legitimate)\n- Forward suspicious emails, and any URL you clicked, to reportphishing@siriusxm.com. [SiriusXM: is this message legitimate?](https://www.siriusxm.com/help/legitimate)\n"},"guide":{"key":"subscription","title":"Subscriptions — how complaints work","last_verified":"2026-10-12","file":"guides/subscription.md","page":"https://escalate.alexgaoth.com/#/guides/subscription"}}