SiriusXM

In short

You can now cancel a direct-billed SiriusXM subscription online in the Account Center (Subscriptions tab), by 24/7 chat, or by phone, at least 24 hours before renewal. Ask for the pro-rata refund in the same contact if you are within 7 days of a monthly plan's start or 30 days of a non-monthly plan's start or renewal charge. If Apple, Google Play, Roku or T-Mobile bills you, cancel there. SiriusXM never asks for your password or Social Security number and does not take PayPal, Venmo, Zelle, Cash App or crypto.

How complaints actually go

• Direct-billed subscribers can cancel in the Online Account Center on the Subscriptions tab, or by phone at 1-866-635-8641. SiriusXM: manage or cancel service
• Online chat is available 24/7 from the contact page; SiriusXM says to turn off an ad-blocker or switch browsers if chat does not load. SiriusXM: contact us
• In November 2024 a New York State court found that SiriusXM's cancellation process violated the federal Restore Online Shoppers' Confidence Act and ordered it to change its New York procedures so that subscribers "are no longer required to speak or chat with a live agent in order to cancel." New York Attorney General, November 22, 2024
• The Attorney General's investigation found a six-part cancellation conversation with up to five retention offers; one complaint described a 40-minute chat and another a call of nearly 40 minutes. New York Attorney General, November 22, 2024

What tends to work

• Cancel online in the Account Center so no retention conversation is needed, and keep the confirmation number or email. SiriusXM: manage or cancel service
• Ask for the pro-rata refund when you cancel: monthly audio plans within 7 days of the start date, non-monthly plans within 30 days of the start or a renewal charge. After that, fees are non-refundable (Customer Agreement, section 3(b)). SiriusXM Customer Agreement
• Online subscriptions are covered by ROSCA's "simple mechanisms" requirement (rule rosca-negative-option); in New York, cancellation must be as easy as sign-up (rule ny-automatic-renewal-law). 15 U.S.C. 8403

Traps and fine print

• You must cancel at least 24 hours before the renewal date; an audio cancellation takes effect at the end of the current subscription period (sections 3 and 4). SiriusXM Customer Agreement
• Paid plans, including those that start with a free period, renew automatically at the rates in effect at renewal, and price changes take effect at the start of the next subscription period (sections 2(b) and 6(a)). SiriusXM Customer Agreement
• Some offers carry cancellation or early termination fees listed in the offer details, and plans with music channels may carry a U.S. Music Royalty Fee (section 8(d)). SiriusXM Customer Agreement
• SiriusXM publishes two numbers for cancelling audio subscriptions: 1-866-635-8641 on its help page and 1-866-635-2349 in the Customer Agreement. SiriusXM Customer Agreement
• Uninstalling the SiriusXM app does not cancel an Apple or Google Play subscription, and Roku and T-Mobile subscriptions must be cancelled with Roku or T-Mobile. SiriusXM: manage or cancel service

Scams that target customers

• SiriusXM says it will never ask for personal information such as passwords, Social Security numbers or Tax ID numbers, and it does not accept payments by PayPal, Venmo, Zelle, Cash App or cryptocurrency. SiriusXM: is this message legitimate?
• SiriusXM's U.S. domain is www.siriusxm.com. Do not call numbers or use links in a suspicious message; type siriusxm.com into the browser, use live chat, or call 1-800-689-6881. SiriusXM: is this message legitimate?
• Forward suspicious emails, and any URL you clicked, to reportphishing@siriusxm.com. SiriusXM: is this message legitimate?