SiriusXM: refund request
Audio plans are non-refundable except a pro-rata refund on request within 7 days (monthly) or 30 days (non-monthly) of the start or renewal charge.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 97% of 35 sources are the organization's own pages or government sites.
Collect
- plan start or renewal date
- cancellation confirmation
Steps
Cancel inside the window and ask for the pro-rata refund in the same contact.
Facts you can cite
- Deadline
Monthly audio plans cancelled within seven days of the start date get "a pro-rata refund, if requested." Non-monthly audio plans cancelled within thirty days of the start or a renewal charge get a pro-rata refund if requested. After that, fees are non-refundable (section 3(b)).
Source: siriusxm.com, verified 2026-10-12
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
Card dispute for charges after a cancellation.
Federal regulator
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Watch out
- The Online Account Center needs sign-in. Phone lines are open 8 am-8 pm ET only.
- Two different phone numbers are published for cancelling audio subscriptions (+1-866-635-8641 on the help page and +1-866-635-2349 in the Customer Agreement).
- Subscriptions billed by Apple, Google Play, Roku or T-Mobile must be cancelled with that company.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
SiriusXM owes me a refund of [amount] for [order or service]. Use Escalate Anything to get it.Source code, other install options and the Claude Code plugin