Kinetic: cancellation problem
Cancel by phone; give 30 days notice for month-to-month service; no termination fee.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 17 sources are the organization's own pages or government sites.
Collect
- cancellation date and confirmation
- modem return receipt
Steps
Call 1-800-347-1991 to cancel. Give at least 30 days notice before the termination date.
Return any rented modem within 30 days after service ends.
Facts you can cite
- Policy
Month-to-month customers may cancel at any time without penalty by phone at 1-800-347-1991; month-to-month termination needs notice at least thirty (30) days before the effective date.
Source: gokinetic.com, verified 2026-10-12
- Fee
Kinetic says it does not charge a termination fee if you decide to cancel service.
Source: gokinetic.com, verified 2026-10-12
- Policy
Deposits are refunded once satisfactory credit is established or on termination; advance payments made after installation are not refunded.
Source: gokinetic.com, verified 2026-10-12
- Process
Before arbitration, the customer sends a written dispute to Executive Customer Relations and the parties try to resolve it within 60 days of receipt. Small claims court in the city or county of the billing address is allowed instead.
Source: gokinetic.com, verified 2026-10-12
Rules in force
- FCC informal complaints against common carriers47 CFR 1.711 and 1.716-1.718 (Communications Act section 208)
A consumer can file a written informal complaint with the FCC against a common carrier under section 208 of the Communications Act. The FCC forwards it to the carrier, which must respond in writing to the FCC with a copy to the complainant, by a due date the FCC may set. If the complaint is not resolved, the complainant has 6 months from the carrier's response to file a formal complaint that keeps the original filing date.
Source: ecfr.gov, verified 2026-10-12
- Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements15 U.S.C. 8401-8405
A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.
Source: law.cornell.edu, verified 2026-10-12
3 citable points
- Policy
Before obtaining the consumer's billing information, the seller must provide text that "clearly and conspicuously discloses all material terms of the transaction".
Source: law.cornell.edu, verified 2026-10-12
- Policy
The seller must provide "simple mechanisms for a consumer to stop recurring charges" on the consumer's credit card, debit card, bank account or other financial account.
Source: law.cornell.edu, verified 2026-10-12
- Process
A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.
Source: law.cornell.edu, verified 2026-10-12
- Policy
Rules not in force (do not cite)
- FTC "Click-to-Cancel" amendments to the Negative Option Rule (2024) Vacated16 CFR part 425 (2024 amendments, published November 15, 2024)
Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).
Not in force. Do not cite it as current law.
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Retention team
Kinetic publishes no retention number.
Written complaint
Executive office
MailWritten disputes - Executive Customer Relations Kinetic, 4005 N. Rodney Parham Rd., Little Rock, AR 72212, Attn - Executive Customer RelationsWritten disputes go to Executive Customer Relations; Kinetic has 60 days from receipt to try to resolve them.
Federal regulator
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Arbitration
MailArbitration claims - Legal Department Kinetic, 4005 Rodney Parham Rd., Little Rock, AR 72212, Attn - Legal DepartmentArbitration is through JAMS after the 60-day written dispute period. Small claims court in the billing-address city or county is an alternative.
Watch out
- Kinetic's chat opens from an in-page control with no direct URL.
- No online cancellation page was found; the terms name a phone number for cancellation.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
I cancelled Kinetic on [date] and they still charge me. Use Escalate Anything to stop it and get refunded.Source code, other install options and the Claude Code plugin