Kinetic: equipment return

Return a rented modem within 30 days after service ends or pay $100.

ACredibility A · last verified 2026-10-12 · 100% official or government sources

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 17 sources are the organization's own pages or government sites.

All Kinetic contacts Open in the interactive directory JSON

Collect

return receipt or tracking number
modem serial number

Steps

Ask customer service how to return the modem and get proof of return.
PhoneKinetic customer service and repair (account and service support) +1-800-347-1991
If charged the $100 fee after returning the modem, send the proof and ask for removal.
MailWritten disputes - Executive Customer Relations Kinetic, 4005 N. Rodney Parham Rd., Little Rock, AR 72212, Attn - Executive Customer Relations

Facts you can cite

Fee
Rented modems must be returned within thirty (30) days after services end; otherwise the account is automatically charged a $100 fee.
Source: gokinetic.com, verified 2026-10-12
Process
Before arbitration, the customer sends a written dispute to Executive Customer Relations and the parties try to resolve it within 60 days of receipt. Small claims court in the city or county of the billing address is allowed instead.
Source: gokinetic.com, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneKinetic customer service and repair (account and service support) +1-800-347-1991
Retention team
PhoneKinetic customer service and repair (account and service support) +1-800-347-1991
Kinetic publishes no retention number.
Written complaint
FormKinetic contact us form (reply within 2 business days for non-urgent matters)
Executive office
MailWritten disputes - Executive Customer Relations Kinetic, 4005 N. Rodney Parham Rd., Little Rock, AR 72212, Attn - Executive Customer Relations
Written disputes go to Executive Customer Relations; Kinetic has 60 days from receipt to try to resolve them.
Federal regulator
RegulatorFederal Communications Commission, Consumer Complaint Center +1-888-225-5322
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Arbitration
MailArbitration claims - Legal Department Kinetic, 4005 Rodney Parham Rd., Little Rock, AR 72212, Attn - Legal Department
Arbitration is through JAMS after the 60-day written dispute period. Small claims court in the billing-address city or county is an alternative.

Watch out

Kinetic's chat opens from an in-page control with no direct URL.
No online cancellation page was found; the terms name a phone number for cancellation.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

I returned my Kinetic equipment on [date] and they still charged me. Use Escalate Anything to get the charge removed.

Source code, other install options and the Claude Code plugin