Kinetic

Get help with (5)

• Billing errorDispute in writing within 60 days after the bill date.
• Bill went upKinetic can raise charges with notice; a material change lets you cancel without an early cancellation fee.
• Cancellation problemCancel by phone; give 30 days notice for month-to-month service; no termination fee.
• Equipment returnReturn a rented modem within 30 days after service ends or pay $100.
• Outage creditReport promptly and ask for a credit for interruptions over 24 hours.

Contacts (9)

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneKinetic customer service and repair (account and service support) +1-800-347-1991

2. Retention team

   PhoneKinetic customer service and repair (account and service support) +1-800-347-1991

   Kinetic publishes no retention number.

3. Written complaint

   FormKinetic contact us form (reply within 2 business days for non-urgent matters)

4. Executive office

   MailWritten disputes - Executive Customer Relations Kinetic, 4005 N. Rodney Parham Rd., Little Rock, AR 72212, Attn - Executive Customer Relations

   Written disputes go to Executive Customer Relations; Kinetic has 60 days from receipt to try to resolve them.

5. Federal regulator

   RegulatorFederal Communications Commission, Consumer Complaint Center +1-888-225-5322

6. State agency

   Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

7. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

8. Arbitration

   MailArbitration claims - Legal Department Kinetic, 4005 Rodney Parham Rd., Little Rock, AR 72212, Attn - Legal Department

   Arbitration is through JAMS after the 60-day written dispute period. Small claims court in the billing-address city or county is an alternative.

Known blockers

Scam warnings

Verification notes

Kinetic is the residential brand of the former Windstream, now part of Uniti Group Inc. after the Uniti-Windstream combination (uniti.com - "With the integration of Windstream, Uniti has emerged as a more powerful and agile company"). windstream.com redirects to gokinetic.com. The online terms define "Kinetic" and "Uniti" as the Uniti legal entities named on the bill. The merger closing date was not confirmed on a fetched page.