Boost Mobile: cancellation problem
Plans have no contract. Cancel within 30 days of account creation to get service fees back under the money-back guarantee.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 19 sources are the organization's own pages or government sites.
Collect
- account creation date
- cancellation confirmation
- payment records
Steps
Cancel by Customer Care or chat. Note the date and get a confirmation.
If you cancel within 30 days of account creation and you ported in a number with AutoPay on, ask for the refund of Boost service fees under the 30-Day Money-Back Guarantee.
More contacts for this issue
Facts you can cite
- Policy
Customers who cancel within 30 days of account creation have Boost service fees refunded. Activation fees and phone payments are not refunded. Port-in and AutoPay are required.
Source: boostmobile.com, verified 2026-10-12
- Policy
Boost does not offer refunds or accept returns on Re-Boost cards.
Source: help.boostmobile.com, verified 2026-10-12
- Deadline
You may opt out of arbitration within 30 days of setting up an account, starting services or receiving a phone, whichever comes first, by written notice to Boost SubscriberCo, Attn Dispute Resolution, P.O. Box 9033, Littleton, Colorado 80120-9033.
Source: help.boostmobile.com, verified 2026-10-12
- Policy
EchoStar sold all of its 3.45 GHz and 600 MHz spectrum licenses to AT&T Mobility II LLC; the sale closed on July 28, 2026.
Source: sec.gov, verified 2026-10-12
- Policy
Under the amended network agreement announced in August 2025, primary connectivity for Boost Mobile subscribers is provided by AT&T's towers, and subscribers keep access to the T-Mobile network.
Source: sec.gov, verified 2026-10-12
Rules in force
- FCC informal complaints against common carriers47 CFR 1.711 and 1.716-1.718 (Communications Act section 208)
A consumer can file a written informal complaint with the FCC against a common carrier under section 208 of the Communications Act. The FCC forwards it to the carrier, which must respond in writing to the FCC with a copy to the complainant, by a due date the FCC may set. If the complaint is not resolved, the complainant has 6 months from the carrier's response to file a formal complaint that keeps the original filing date.
Source: ecfr.gov, verified 2026-10-12
- Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements15 U.S.C. 8401-8405
A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.
Source: law.cornell.edu, verified 2026-10-12
3 citable points
- Policy
Before obtaining the consumer's billing information, the seller must provide text that "clearly and conspicuously discloses all material terms of the transaction".
Source: law.cornell.edu, verified 2026-10-12
- Policy
The seller must provide "simple mechanisms for a consumer to stop recurring charges" on the consumer's credit card, debit card, bank account or other financial account.
Source: law.cornell.edu, verified 2026-10-12
- Process
A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.
Source: law.cornell.edu, verified 2026-10-12
- Policy
Rules not in force (do not cite)
- FTC "Click-to-Cancel" amendments to the Negative Option Rule (2024) Vacated16 CFR part 425 (2024 amendments, published November 15, 2024)
Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).
Not in force. Do not cite it as current law.
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
MailDispute Resolution Notice (written, by mail) Boost SubscriberCo, Attn: P.O. Box 9033, Littleton, Colorado 80120-9033Starts the 60-day period before arbitration or small claims.
Federal regulator
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Arbitration
AAA Consumer Arbitration Rules, at least 60 days after the notice; small claims court is an alternative.
Watch out
- The help center does not publish port-out (Number Transfer PIN) steps for leaving Boost; ask Customer Care.
- The dispute notice needs a declaration signed under penalty of perjury, so the account holder must sign it.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
I cancelled Boost Mobile on [date] and they still charge me. Use Escalate Anything to stop it and get refunded.Source code, other install options and the Claude Code plugin