{"id":"boost-mobile","page":"https://escalate.alexgaoth.com/#/c/boost-mobile","html":"https://escalate.alexgaoth.com/c/boost-mobile/","generated":"2026-10-15","company":{"id":"boost-mobile","name":"Boost Mobile","aliases":["boost","boost subscriberco"],"sector":"wireless","parent":"EchoStar Corporation (Boost SubscriberCo L.L.C.)","website":"https://www.boostmobile.com","regulators":["fcc"],"notes":"Boost Mobile is a division of Boost SubscriberCo L.L.C., an EchoStar brand. In August 2025 EchoStar agreed to sell its 3.45 GHz and 600 MHz spectrum to AT&T and amended its network agreement into a hybrid MNO relationship: primary connectivity on AT&T's towers, with continued access to the T-Mobile network. The AT&T spectrum sale closed on July 28, 2026. DISH DBS and affiliated entities including DISH Wireless L.L.C. were in Chapter 11 from June 30, 2026 and emerged on October 1, 2026. EchoStar's August 3, 2026 release on the separate Hughes Chapter 11 filing said it had no impact on Boost Mobile.","channels":[{"id":"customer-care-phone","type":"phone","label":"Customer Care (general questions), 833-50-BOOST","value":"+1-833-502-6678","hours":"Every day, 8 a.m. to midnight ET","purposes":["billing_error","cancel_service","equipment_return","service_outage"],"notes":"The Terms say billing dispute information is available by calling 833-50-BOOST.","source":"https://help.boostmobile.com/docs/contact-our-support-teams","last_verified":"2026-10-12"},{"id":"site-header-phone","type":"phone","label":"Phone number in the boostmobile.com site header","value":"+1-833-212-6678","notes":"The home page does not state what this number is for.","source":"https://www.boostmobile.com/","last_verified":"2026-10-12"},{"id":"activation-phone","type":"phone","label":"Activation Support","value":"+1-866-957-8278","hours":"Every day, 8 a.m. to midnight ET","source":"https://help.boostmobile.com/docs/contact-our-support-teams","last_verified":"2026-10-12"},{"id":"chat","type":"chat","label":"Boost Mobile Chat (chat icon on the help center)","value":"https://help.boostmobile.com/docs/contact-our-support-teams","hours":"Every day, 8 a.m. to midnight ET","purposes":["billing_error","cancel_service","equipment_return","service_outage"],"source":"https://help.boostmobile.com/docs/contact-our-support-teams","last_verified":"2026-10-12"},{"id":"dispute-notice-mail","type":"mail","label":"Dispute Resolution Notice (written, by mail)","value":"Boost SubscriberCo, Attn: P.O. Box 9033, Littleton, Colorado 80120-9033","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The notice must include a declaration signed under penalty of perjury. No email or online option is listed.","source":"https://help.boostmobile.com/docs/general-terms-conditions","last_verified":"2026-10-12"},{"id":"arbitration-opt-out-mail","type":"mail","label":"Arbitration opt-out (written notice)","value":"Boost SubscriberCo, Attn: Dispute Resolution, P.O. Box 9033, Littleton, Colorado 80120-9033","source":"https://help.boostmobile.com/docs/general-terms-conditions","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"customer-care-phone"},{"rung":"written_complaint","channel":"dispute-notice-mail","note":"Starts the 60-day period before arbitration or small claims."},{"rung":"regulator","regulator":"fcc"},{"rung":"state_agency","agency_kind":"attorney_general"},{"rung":"arbitration","note":"AAA Consumer Arbitration Rules, at least 60 days after the notice; small claims court is an alternative."}],"playbooks":[{"issue":"billing_error","summary":"Call 833-50-BOOST, then mail a signed Dispute Resolution Notice. Wait 60 days before arbitration or small claims.","evidence":["account number","the charge and the correct amount","payment records"],"steps":[{"do":"Call Customer Care or chat. Ask for the correction and a reference number.","channel":"customer-care-phone"},{"do":"If not fixed, mail a written Dispute Resolution Notice with a declaration signed under penalty of perjury.","channel":"dispute-notice-mail"},{"do":"After 60 days, file an FCC complaint, or start AAA arbitration or a small claims case.","regulator":"fcc"}]},{"issue":"cancel_service","summary":"Plans have no contract. Cancel within 30 days of account creation to get service fees back under the money-back guarantee.","evidence":["account creation date","cancellation confirmation","payment records"],"steps":[{"do":"Cancel by Customer Care or chat. Note the date and get a confirmation.","channel":"customer-care-phone"},{"do":"If you cancel within 30 days of account creation and you ported in a number with AutoPay on, ask for the refund of Boost service fees under the 30-Day Money-Back Guarantee.","channel":"customer-care-phone"}],"facts":[{"kind":"policy","claim":"Customers who cancel within 30 days of account creation have Boost service fees refunded. Activation fees and phone payments are not refunded. Port-in and AutoPay are required.","issues":["cancel_service"],"source":"https://www.boostmobile.com/30-day-money-back-guarantee","last_verified":"2026-10-12"},{"kind":"policy","claim":"Boost does not offer refunds or accept returns on Re-Boost cards.","issues":["cancel_service"],"source":"https://help.boostmobile.com/docs/general-terms-conditions","last_verified":"2026-10-12"}]}],"facts":[{"kind":"deadline","claim":"Neither party may start arbitration or a small claims action until at least sixty (60) days after a Dispute Resolution Notice is given. Arbitration is under the AAA Consumer Arbitration Rules.","issues":["billing_error","poor_service"],"source":"https://help.boostmobile.com/docs/general-terms-conditions","last_verified":"2026-10-12"},{"kind":"deadline","claim":"You may opt out of arbitration within 30 days of setting up an account, starting services or receiving a phone, whichever comes first, by written notice to Boost SubscriberCo, Attn Dispute Resolution, P.O. Box 9033, Littleton, Colorado 80120-9033.","source":"https://help.boostmobile.com/docs/general-terms-conditions","last_verified":"2026-10-12"},{"kind":"limit","claim":"The Terms limit Boost's total liability to service credits that will not exceed five hundred US dollars ($500).","issues":["service_outage"],"source":"https://help.boostmobile.com/docs/general-terms-conditions","last_verified":"2026-10-12"},{"kind":"policy","claim":"Postpaid accounts get a 10-day grace period to pay.","issues":["billing_error"],"source":"https://help.boostmobile.com/docs/general-terms-conditions","last_verified":"2026-10-12"},{"kind":"policy","claim":"EchoStar sold all of its 3.45 GHz and 600 MHz spectrum licenses to AT&T Mobility II LLC; the sale closed on July 28, 2026.","source":"https://www.sec.gov/Archives/edgar/data/1415404/000141540426000035/sats-20260728x8k.htm","last_verified":"2026-10-12"},{"kind":"policy","claim":"Under the amended network agreement announced in August 2025, primary connectivity for Boost Mobile subscribers is provided by AT&T's towers, and subscribers keep access to the T-Mobile network.","source":"https://www.sec.gov/Archives/edgar/data/1001082/000141540425000035/tmb-20250825xex99.htm","last_verified":"2026-10-12"}],"known_blockers":["The help center does not publish port-out (Number Transfer PIN) steps for leaving Boost; ask Customer Care.","The dispute notice needs a declaration signed under penalty of perjury, so the account holder must sign it."],"official_domains":["boostmobile.com"],"security":{"never_asks":[{"kind":"policy","claim":"Boost Mobile will never ask you for sensitive information via call, text or email, and will never ask for personal or account information by text message.","source":"https://help.boostmobile.com/docs/protect-yourself-from-fraud","last_verified":"2026-10-12"},{"kind":"policy","claim":"Boost Mobile lists its legitimate email senders as BoostMobile@email.my.boostmobile.com, donotreply@system.boostmobile.com, boost@service.boostmobile.com, boost@updates.boostmobile.com and boost@offers.boostmobile.com, and says not to respond to emails from other addresses.","source":"https://www.boostmobile.com/fraud-prevention","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Port-out and SIM-swap scams: scammers use your personal details to move your number to a device they control and bypass multi-factor authentication.","source":"https://www.boostmobile.com/fraud-prevention","last_verified":"2026-10-12"},{"kind":"policy","claim":"Boost lists these signs of a scam: requests to pay by money order, wire transfer or gift card, spoofed caller ID, and requests for personal information.","source":"https://www.boostmobile.com/fraud-prevention","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-fraud-phone","type":"phone","label":"Report suspicious calls or texts, SIM swap or port-out fraud (833-50-BOOST)","value":"+1-833-502-6678","source":"https://help.boostmobile.com/docs/protect-yourself-from-fraud","last_verified":"2026-10-12"}]}},"playbooks":{"billing_error":{"company":{"id":"boost-mobile","name":"Boost Mobile","sector":"wireless","website":"https://www.boostmobile.com","account_url":null},"issue":{"id":"billing_error","name":"Billing error"},"playbook_source":"company","summary":"Call 833-50-BOOST, then mail a signed Dispute Resolution Notice. Wait 60 days before arbitration or small claims.","evidence":["account number","the charge and the correct amount","payment records"],"steps":[{"do":"Call Customer Care or chat. Ask for the correction and a reference number.","channel":{"id":"customer-care-phone","type":"phone","label":"Customer Care (general questions), 833-50-BOOST","value":"+1-833-502-6678","hours":"Every day, 8 a.m. to midnight ET","purposes":["billing_error","cancel_service","equipment_return","service_outage"],"notes":"The Terms say billing dispute information is available by calling 833-50-BOOST.","source":"https://help.boostmobile.com/docs/contact-our-support-teams","last_verified":"2026-10-12"}},{"do":"If not fixed, mail a written Dispute Resolution Notice with a declaration signed under penalty of perjury.","channel":{"id":"dispute-notice-mail","type":"mail","label":"Dispute Resolution Notice (written, by mail)","value":"Boost SubscriberCo, Attn: P.O. Box 9033, Littleton, Colorado 80120-9033","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The notice must include a declaration signed under penalty of perjury. No email or online option is listed.","source":"https://help.boostmobile.com/docs/general-terms-conditions","last_verified":"2026-10-12"}},{"do":"After 60 days, file an FCC complaint, or start AAA arbitration or a small claims case.","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}}],"channels":[{"id":"customer-care-phone","type":"phone","label":"Customer Care (general questions), 833-50-BOOST","value":"+1-833-502-6678","hours":"Every day, 8 a.m. to midnight ET","purposes":["billing_error","cancel_service","equipment_return","service_outage"],"notes":"The Terms say billing dispute information is available by calling 833-50-BOOST.","source":"https://help.boostmobile.com/docs/contact-our-support-teams","last_verified":"2026-10-12"},{"id":"site-header-phone","type":"phone","label":"Phone number in the boostmobile.com site header","value":"+1-833-212-6678","notes":"The home page does not state what this number is for.","source":"https://www.boostmobile.com/","last_verified":"2026-10-12"},{"id":"activation-phone","type":"phone","label":"Activation Support","value":"+1-866-957-8278","hours":"Every day, 8 a.m. to midnight ET","source":"https://help.boostmobile.com/docs/contact-our-support-teams","last_verified":"2026-10-12"},{"id":"chat","type":"chat","label":"Boost Mobile Chat (chat icon on the help center)","value":"https://help.boostmobile.com/docs/contact-our-support-teams","hours":"Every day, 8 a.m. to midnight ET","purposes":["billing_error","cancel_service","equipment_return","service_outage"],"source":"https://help.boostmobile.com/docs/contact-our-support-teams","last_verified":"2026-10-12"},{"id":"dispute-notice-mail","type":"mail","label":"Dispute Resolution Notice (written, by mail)","value":"Boost SubscriberCo, Attn: P.O. Box 9033, Littleton, Colorado 80120-9033","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The notice must include a declaration signed under penalty of perjury. No email or online option is listed.","source":"https://help.boostmobile.com/docs/general-terms-conditions","last_verified":"2026-10-12"},{"id":"arbitration-opt-out-mail","type":"mail","label":"Arbitration opt-out (written notice)","value":"Boost SubscriberCo, Attn: Dispute Resolution, P.O. Box 9033, Littleton, Colorado 80120-9033","source":"https://help.boostmobile.com/docs/general-terms-conditions","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"Neither party may start arbitration or a small claims action until at least sixty (60) days after a Dispute Resolution Notice is given. Arbitration is under the AAA Consumer Arbitration Rules.","issues":["billing_error","poor_service"],"source":"https://help.boostmobile.com/docs/general-terms-conditions","last_verified":"2026-10-12"},{"kind":"deadline","claim":"You may opt out of arbitration within 30 days of setting up an account, starting services or receiving a phone, whichever comes first, by written notice to Boost SubscriberCo, Attn Dispute Resolution, P.O. Box 9033, Littleton, Colorado 80120-9033.","source":"https://help.boostmobile.com/docs/general-terms-conditions","last_verified":"2026-10-12"},{"kind":"policy","claim":"Postpaid accounts get a 10-day grace period to pay.","issues":["billing_error"],"source":"https://help.boostmobile.com/docs/general-terms-conditions","last_verified":"2026-10-12"},{"kind":"policy","claim":"EchoStar sold all of its 3.45 GHz and 600 MHz spectrum licenses to AT&T Mobility II LLC; the sale closed on July 28, 2026.","source":"https://www.sec.gov/Archives/edgar/data/1415404/000141540426000035/sats-20260728x8k.htm","last_verified":"2026-10-12"},{"kind":"policy","claim":"Under the amended network agreement announced in August 2025, primary connectivity for Boost Mobile subscribers is provided by AT&T's towers, and subscribers keep access to the T-Mobile network.","source":"https://www.sec.gov/Archives/edgar/data/1001082/000141540425000035/tmb-20250825xex99.htm","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"fcc-broadband-labels","title":"FCC broadband consumer labels","citation":"47 CFR 8.1 (Infrastructure Investment and Jobs Act section 60504); amended by FCC 26-48, 91 FR 52251 (August 13, 2026)","jurisdiction":"us-federal","status":"in_effect","summary":"Fixed and mobile broadband providers must show a standard \"broadband consumer label\" for each plan they sell, at every point of sale (website, stores, phone sales) and in the customer's online account. The label shows the monthly price, introductory rates, fees, data allowance and typical speeds. An August 2026 FCC order will relax some display rules, but most of those changes had not taken effect on 2026-10-12.","source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-8/section-8.1","last_verified":"2026-10-12","points":[{"kind":"policy","claim":"Each provider of broadband internet access service must create and display a broadband consumer label for each stand-alone plan it currently offers, prominently displayed, publicly available and easily accessible to consumers, in the format the FCC prescribes.","issues":["billing_error","bill_increase"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-8/section-8.1","last_verified":"2026-10-12"},{"kind":"policy","claim":"The label must be displayed at each point of sale, which includes the provider's website and any alternate sales channel (provider-owned and third-party retail stores and phone sales), and on websites it must be near the advertised plan. Providers with online account portals must make each customer's label easily accessible there.","issues":["billing_error","price_negotiation"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-8/section-8.1","last_verified":"2026-10-12"},{"kind":"policy","claim":"The label contains critical information about the plan, including pricing, introductory rates, data allowances and performance metrics. Phone sales representatives must cover the monthly price, typical speeds, latency, data allowance, contract term and early termination fees.","issues":["billing_error","bill_increase"],"source":"https://www.federalregister.gov/documents/2026/08/13/2026-16503/empowering-broadband-consumers-through-transparency","last_verified":"2026-10-12"},{"kind":"policy","claim":"Labels must be provided in English and in any other language in which the provider markets its services in the United States.","issues":["billing_error"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-8/section-8.1","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Under the current text, a provider must archive labels for at least two years after a plan stops being sold to new subscribers, and must give an existing customer on that plan the archived label within thirty days of a request. The August 2026 order eliminates the archiving requirement once its amendments to 8.1(a) take effect.","issues":["billing_error","bill_increase"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-8/section-8.1","last_verified":"2026-10-12"},{"kind":"policy","claim":"The FCC's August 2026 order (FCC 26-48) will let providers summarize the label orally on phone sales, show passthrough fees as a single \"up to\" amount split into government and third-party charges, use a link or icon instead of the full label at the point of sale and in account portals, and drop the machine-readable spreadsheet and archiving requirements. Its changes to 8.1(a) are delayed until the FCC publishes an effective date; its changes to 8.1(b) took effect September 14, 2026.","issues":["billing_error","bill_increase"],"source":"https://www.federalregister.gov/documents/2026/08/13/2026-16503/empowering-broadband-consumers-through-transparency","last_verified":"2026-10-12"}]},{"id":"fcc-informal-complaints","title":"FCC informal complaints against common carriers","citation":"47 CFR 1.711 and 1.716-1.718 (Communications Act section 208)","jurisdiction":"us-federal","status":"in_effect","summary":"A consumer can file a written informal complaint with the FCC against a common carrier under section 208 of the Communications Act. The FCC forwards it to the carrier, which must respond in writing to the FCC with a copy to the complainant, by a due date the FCC may set. If the complaint is not resolved, the complainant has 6 months from the carrier's response to file a formal complaint that keeps the original filing date.","source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.717","last_verified":"2026-10-12","points":[{"kind":"policy","claim":"Complaints against carriers under section 208 of the Communications Act may be either formal or informal.","issues":["billing_error","poor_service"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.711","last_verified":"2026-10-12"},{"kind":"process","claim":"An informal complaint must be in writing and should contain the complainant's name, address and telephone number; the name of the carrier; a complete statement of the facts showing that the carrier did or failed to do something in violation of the Communications Act; and the specific relief or satisfaction sought.","issues":["billing_error","unauthorized_charge","poor_service"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.716","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC forwards informal complaints to the carrier for investigation and may set a due date for a written response. The carrier's response goes to the FCC with a copy to the complainant and must say whether the carrier has satisfied the complaint or refuses or is unable to do so.","issues":["billing_error","unauthorized_charge","poor_service"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.717","last_verified":"2026-10-12"},{"kind":"deadline","claim":"If the informal complaint is not satisfied, the complainant may file a formal complaint (in the form in 47 CFR 1.721) within 6 months from the date of the carrier's response, or from the response due date if the carrier did not respond. A timely formal complaint relates back to the filing date of the informal complaint. If none is filed in time, the informal complaint proceeding is closed.","issues":["billing_error","unauthorized_charge","poor_service"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.718","last_verified":"2026-10-12"}]},{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":4,"points":[{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-care-phone","type":"phone","label":"Customer Care (general questions), 833-50-BOOST","value":"+1-833-502-6678","hours":"Every day, 8 a.m. to midnight ET","purposes":["billing_error","cancel_service","equipment_return","service_outage"],"notes":"The Terms say billing dispute information is available by calling 833-50-BOOST.","source":"https://help.boostmobile.com/docs/contact-our-support-teams","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","note":"Starts the 60-day period before arbitration or small claims.","channel":{"id":"dispute-notice-mail","type":"mail","label":"Dispute Resolution Notice (written, by mail)","value":"Boost SubscriberCo, Attn: P.O. Box 9033, Littleton, Colorado 80120-9033","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The notice must include a declaration signed under penalty of perjury. No email or online option is listed.","source":"https://help.boostmobile.com/docs/general-terms-conditions","last_verified":"2026-10-12"}},{"index":2,"rung":"regulator","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}},{"index":3,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"arbitration","note":"AAA Consumer Arbitration Rules, at least 60 days after the notice; small claims court is an alternative."}],"known_blockers":["The help center does not publish port-out (Number Transfer PIN) steps for leaving Boost; ask Customer Care.","The dispute notice needs a declaration signed under penalty of perjury, so the account holder must sign it."],"security":{"official_domains":["boostmobile.com"],"never_asks":[{"kind":"policy","claim":"Boost Mobile will never ask you for sensitive information via call, text or email, and will never ask for personal or account information by text message.","source":"https://help.boostmobile.com/docs/protect-yourself-from-fraud","last_verified":"2026-10-12"},{"kind":"policy","claim":"Boost Mobile lists its legitimate email senders as BoostMobile@email.my.boostmobile.com, donotreply@system.boostmobile.com, boost@service.boostmobile.com, boost@updates.boostmobile.com and boost@offers.boostmobile.com, and says not to respond to emails from other addresses.","source":"https://www.boostmobile.com/fraud-prevention","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Port-out and SIM-swap scams: scammers use your personal details to move your number to a device they control and bypass multi-factor authentication.","source":"https://www.boostmobile.com/fraud-prevention","last_verified":"2026-10-12"},{"kind":"policy","claim":"Boost lists these signs of a scam: requests to pay by money order, wire transfer or gift card, spoofed caller ID, and requests for personal information.","source":"https://www.boostmobile.com/fraud-prevention","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-fraud-phone","type":"phone","label":"Report suspicious calls or texts, SIM swap or port-out fraud (833-50-BOOST)","value":"+1-833-502-6678","source":"https://help.boostmobile.com/docs/protect-yourself-from-fraud","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":19},"verified_from":{"page":19},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 19 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Boost Mobile is a division of Boost SubscriberCo L.L.C., an EchoStar brand. In August 2025 EchoStar agreed to sell its 3.45 GHz and 600 MHz spectrum to AT&T and amended its network agreement into a hybrid MNO relationship: primary connectivity on AT&T's towers, with continued access to the T-Mobile network. The AT&T spectrum sale closed on July 28, 2026. DISH DBS and affiliated entities including DISH Wireless L.L.C. were in Chapter 11 from June 30, 2026 and emerged on October 1, 2026. EchoStar's August 3, 2026 release on the separate Hughes Chapter 11 filing said it had no impact on Boost Mobile.","warnings":[]},"cancel_service":{"company":{"id":"boost-mobile","name":"Boost Mobile","sector":"wireless","website":"https://www.boostmobile.com","account_url":null},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Plans have no contract. Cancel within 30 days of account creation to get service fees back under the money-back guarantee.","evidence":["account creation date","cancellation confirmation","payment records"],"steps":[{"do":"Cancel by Customer Care or chat. Note the date and get a confirmation.","channel":{"id":"customer-care-phone","type":"phone","label":"Customer Care (general questions), 833-50-BOOST","value":"+1-833-502-6678","hours":"Every day, 8 a.m. to midnight ET","purposes":["billing_error","cancel_service","equipment_return","service_outage"],"notes":"The Terms say billing dispute information is available by calling 833-50-BOOST.","source":"https://help.boostmobile.com/docs/contact-our-support-teams","last_verified":"2026-10-12"}},{"do":"If you cancel within 30 days of account creation and you ported in a number with AutoPay on, ask for the refund of Boost service fees under the 30-Day Money-Back Guarantee.","channel":{"id":"customer-care-phone","type":"phone","label":"Customer Care (general questions), 833-50-BOOST","value":"+1-833-502-6678","hours":"Every day, 8 a.m. to midnight ET","purposes":["billing_error","cancel_service","equipment_return","service_outage"],"notes":"The Terms say billing dispute information is available by calling 833-50-BOOST.","source":"https://help.boostmobile.com/docs/contact-our-support-teams","last_verified":"2026-10-12"}}],"channels":[{"id":"customer-care-phone","type":"phone","label":"Customer Care (general questions), 833-50-BOOST","value":"+1-833-502-6678","hours":"Every day, 8 a.m. to midnight ET","purposes":["billing_error","cancel_service","equipment_return","service_outage"],"notes":"The Terms say billing dispute information is available by calling 833-50-BOOST.","source":"https://help.boostmobile.com/docs/contact-our-support-teams","last_verified":"2026-10-12"},{"id":"site-header-phone","type":"phone","label":"Phone number in the boostmobile.com site header","value":"+1-833-212-6678","notes":"The home page does not state what this number is for.","source":"https://www.boostmobile.com/","last_verified":"2026-10-12"},{"id":"activation-phone","type":"phone","label":"Activation Support","value":"+1-866-957-8278","hours":"Every day, 8 a.m. to midnight ET","source":"https://help.boostmobile.com/docs/contact-our-support-teams","last_verified":"2026-10-12"},{"id":"chat","type":"chat","label":"Boost Mobile Chat (chat icon on the help center)","value":"https://help.boostmobile.com/docs/contact-our-support-teams","hours":"Every day, 8 a.m. to midnight ET","purposes":["billing_error","cancel_service","equipment_return","service_outage"],"source":"https://help.boostmobile.com/docs/contact-our-support-teams","last_verified":"2026-10-12"},{"id":"dispute-notice-mail","type":"mail","label":"Dispute Resolution Notice (written, by mail)","value":"Boost SubscriberCo, Attn: P.O. Box 9033, Littleton, Colorado 80120-9033","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The notice must include a declaration signed under penalty of perjury. No email or online option is listed.","source":"https://help.boostmobile.com/docs/general-terms-conditions","last_verified":"2026-10-12"},{"id":"arbitration-opt-out-mail","type":"mail","label":"Arbitration opt-out (written notice)","value":"Boost SubscriberCo, Attn: Dispute Resolution, P.O. Box 9033, Littleton, Colorado 80120-9033","source":"https://help.boostmobile.com/docs/general-terms-conditions","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"Customers who cancel within 30 days of account creation have Boost service fees refunded. Activation fees and phone payments are not refunded. Port-in and AutoPay are required.","issues":["cancel_service"],"source":"https://www.boostmobile.com/30-day-money-back-guarantee","last_verified":"2026-10-12"},{"kind":"policy","claim":"Boost does not offer refunds or accept returns on Re-Boost cards.","issues":["cancel_service"],"source":"https://help.boostmobile.com/docs/general-terms-conditions","last_verified":"2026-10-12"},{"kind":"deadline","claim":"You may opt out of arbitration within 30 days of setting up an account, starting services or receiving a phone, whichever comes first, by written notice to Boost SubscriberCo, Attn Dispute Resolution, P.O. Box 9033, Littleton, Colorado 80120-9033.","source":"https://help.boostmobile.com/docs/general-terms-conditions","last_verified":"2026-10-12"},{"kind":"policy","claim":"EchoStar sold all of its 3.45 GHz and 600 MHz spectrum licenses to AT&T Mobility II LLC; the sale closed on July 28, 2026.","source":"https://www.sec.gov/Archives/edgar/data/1415404/000141540426000035/sats-20260728x8k.htm","last_verified":"2026-10-12"},{"kind":"policy","claim":"Under the amended network agreement announced in August 2025, primary connectivity for Boost Mobile subscribers is provided by AT&T's towers, and subscribers keep access to the T-Mobile network.","source":"https://www.sec.gov/Archives/edgar/data/1001082/000141540425000035/tmb-20250825xex99.htm","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"fcc-informal-complaints","title":"FCC informal complaints against common carriers","citation":"47 CFR 1.711 and 1.716-1.718 (Communications Act section 208)","jurisdiction":"us-federal","status":"in_effect","summary":"A consumer can file a written informal complaint with the FCC against a common carrier under section 208 of the Communications Act. The FCC forwards it to the carrier, which must respond in writing to the FCC with a copy to the complainant, by a due date the FCC may set. If the complaint is not resolved, the complainant has 6 months from the carrier's response to file a formal complaint that keeps the original filing date.","source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.717","last_verified":"2026-10-12","points_omitted":4,"points":[]},{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-care-phone","type":"phone","label":"Customer Care (general questions), 833-50-BOOST","value":"+1-833-502-6678","hours":"Every day, 8 a.m. to midnight ET","purposes":["billing_error","cancel_service","equipment_return","service_outage"],"notes":"The Terms say billing dispute information is available by calling 833-50-BOOST.","source":"https://help.boostmobile.com/docs/contact-our-support-teams","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","note":"Starts the 60-day period before arbitration or small claims.","channel":{"id":"dispute-notice-mail","type":"mail","label":"Dispute Resolution Notice (written, by mail)","value":"Boost SubscriberCo, Attn: P.O. Box 9033, Littleton, Colorado 80120-9033","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The notice must include a declaration signed under penalty of perjury. No email or online option is listed.","source":"https://help.boostmobile.com/docs/general-terms-conditions","last_verified":"2026-10-12"}},{"index":2,"rung":"regulator","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}},{"index":3,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"arbitration","note":"AAA Consumer Arbitration Rules, at least 60 days after the notice; small claims court is an alternative."}],"known_blockers":["The help center does not publish port-out (Number Transfer PIN) steps for leaving Boost; ask Customer Care.","The dispute notice needs a declaration signed under penalty of perjury, so the account holder must sign it."],"security":{"official_domains":["boostmobile.com"],"never_asks":[{"kind":"policy","claim":"Boost Mobile will never ask you for sensitive information via call, text or email, and will never ask for personal or account information by text message.","source":"https://help.boostmobile.com/docs/protect-yourself-from-fraud","last_verified":"2026-10-12"},{"kind":"policy","claim":"Boost Mobile lists its legitimate email senders as BoostMobile@email.my.boostmobile.com, donotreply@system.boostmobile.com, boost@service.boostmobile.com, boost@updates.boostmobile.com and boost@offers.boostmobile.com, and says not to respond to emails from other addresses.","source":"https://www.boostmobile.com/fraud-prevention","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Port-out and SIM-swap scams: scammers use your personal details to move your number to a device they control and bypass multi-factor authentication.","source":"https://www.boostmobile.com/fraud-prevention","last_verified":"2026-10-12"},{"kind":"policy","claim":"Boost lists these signs of a scam: requests to pay by money order, wire transfer or gift card, spoofed caller ID, and requests for personal information.","source":"https://www.boostmobile.com/fraud-prevention","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-fraud-phone","type":"phone","label":"Report suspicious calls or texts, SIM swap or port-out fraud (833-50-BOOST)","value":"+1-833-502-6678","source":"https://help.boostmobile.com/docs/protect-yourself-from-fraud","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":19},"verified_from":{"page":19},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 19 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Boost Mobile is a division of Boost SubscriberCo L.L.C., an EchoStar brand. In August 2025 EchoStar agreed to sell its 3.45 GHz and 600 MHz spectrum to AT&T and amended its network agreement into a hybrid MNO relationship: primary connectivity on AT&T's towers, with continued access to the T-Mobile network. The AT&T spectrum sale closed on July 28, 2026. DISH DBS and affiliated entities including DISH Wireless L.L.C. were in Chapter 11 from June 30, 2026 and emerged on October 1, 2026. EchoStar's August 3, 2026 release on the separate Hughes Chapter 11 filing said it had no impact on Boost Mobile.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-care-phone","type":"phone","label":"Customer Care (general questions), 833-50-BOOST","value":"+1-833-502-6678","hours":"Every day, 8 a.m. to midnight ET","purposes":["billing_error","cancel_service","equipment_return","service_outage"],"notes":"The Terms say billing dispute information is available by calling 833-50-BOOST.","source":"https://help.boostmobile.com/docs/contact-our-support-teams","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","note":"Starts the 60-day period before arbitration or small claims.","channel":{"id":"dispute-notice-mail","type":"mail","label":"Dispute Resolution Notice (written, by mail)","value":"Boost SubscriberCo, Attn: P.O. Box 9033, Littleton, Colorado 80120-9033","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The notice must include a declaration signed under penalty of perjury. No email or online option is listed.","source":"https://help.boostmobile.com/docs/general-terms-conditions","last_verified":"2026-10-12"}},{"index":2,"rung":"regulator","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}},{"index":3,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"arbitration","note":"AAA Consumer Arbitration Rules, at least 60 days after the notice; small claims court is an alternative."}],"security":{"official_domains":["boostmobile.com"],"never_asks":[{"kind":"policy","claim":"Boost Mobile will never ask you for sensitive information via call, text or email, and will never ask for personal or account information by text message.","source":"https://help.boostmobile.com/docs/protect-yourself-from-fraud","last_verified":"2026-10-12"},{"kind":"policy","claim":"Boost Mobile lists its legitimate email senders as BoostMobile@email.my.boostmobile.com, donotreply@system.boostmobile.com, boost@service.boostmobile.com, boost@updates.boostmobile.com and boost@offers.boostmobile.com, and says not to respond to emails from other addresses.","source":"https://www.boostmobile.com/fraud-prevention","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Port-out and SIM-swap scams: scammers use your personal details to move your number to a device they control and bypass multi-factor authentication.","source":"https://www.boostmobile.com/fraud-prevention","last_verified":"2026-10-12"},{"kind":"policy","claim":"Boost lists these signs of a scam: requests to pay by money order, wire transfer or gift card, spoofed caller ID, and requests for personal information.","source":"https://www.boostmobile.com/fraud-prevention","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-fraud-phone","type":"phone","label":"Report suspicious calls or texts, SIM swap or port-out fraud (833-50-BOOST)","value":"+1-833-502-6678","source":"https://help.boostmobile.com/docs/protect-yourself-from-fraud","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":19},"verified_from":{"page":19},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 19 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"wireless","title":"Wireless carriers — how complaints work","last_verified":"2026-10-12","file":"guides/wireless.md","page":"https://escalate.alexgaoth.com/#/guides/wireless"}}