Grubhub: cancellation problem
Cancel Grubhub+ at least 24 hours before the next payment; partial periods are not refunded.
What does this mean?
Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 11 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.
Collect
- cancellation confirmation
- date of cancellation
- any later charge
Steps
In the app: Account icon > Grubhub+ membership > Manage Membership > Cancel membership, then confirm. On the web: account menu > Grubhub+ > Cancel membership.
AppCancel Grubhub+ (Account > Grubhub+ membership > Manage Membership > Cancel membership) App: Account icon > Grubhub+ membership > Manage Membership > Cancel membership. Web (grubhub.com or seamless.com): account menu > Grubhub+ > Cancel membership Sign-in requiredIf charged after cancelling, or for a charge you did not authorize, contact Grubhub Customer Care within 60 days of the charge.
If Grubhub does not refund it, dispute the charge with your card issuer.
More contacts for this issue
Facts you can cite
- Deadline
Cancel Grubhub+ up to 24 hours before the next scheduled payment to avoid further charges. Benefits continue through the end of the current membership period.
Source: lp.grubhub.com, verified 2026-10-12
- Deadline
Grubhub must be contacted about a dispute over an unauthorized Grubhub+ charge within 60 days of the date of the charge.
Source: lp.grubhub.com, verified 2026-10-12
- Policy
Members are not eligible for refunds of Grubhub+ charges or credits for partly used membership periods unless Grubhub decides otherwise. A free trial converts to a paid membership unless cancelled before it ends.
Source: lp.grubhub.com, verified 2026-10-12
- Deadline
Grubhub's Terms require notice to Grubhub of any claim within one year of when it accrued, or the claim is waived.
Source: grubhub.com, verified 2026-10-12
Rules in force
- Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements15 U.S.C. 8401-8405
A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.
Source: law.cornell.edu, verified 2026-10-12
3 citable points
- Policy
Before obtaining the consumer's billing information, the seller must provide text that "clearly and conspicuously discloses all material terms of the transaction".
Source: law.cornell.edu, verified 2026-10-12
- Policy
The seller must provide "simple mechanisms for a consumer to stop recurring charges" on the consumer's credit card, debit card, bank account or other financial account.
Source: law.cornell.edu, verified 2026-10-12
- Process
A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.
Source: law.cornell.edu, verified 2026-10-12
- Policy
Rules not in force (do not cite)
- FTC "Click-to-Cancel" amendments to the Negative Option Rule (2024) Vacated16 CFR part 425 (2024 amendments, published November 15, 2024)
Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).
Not in force. Do not cite it as current law.
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Arbitration
Written description of the dispute, then 60 days to resolve it before arbitration.
Watch out
- grubhub.com help and contact pages load with JavaScript ("Contact Us is loading..."), so an agent may not be able to use them.
- Membership cancellation needs the account holder signed in.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
I cancelled Grubhub on [date] and they still charge me. Use Escalate Anything to stop it and get refunded.Source code, other install options and the Claude Code plugin