Grubhub: refund request
Contact Grubhub Customer Care about a missing or wrong order; refunds and credits are case by case.
What does this mean?
Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 11 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.
Collect
- order number
- photos of wrong or missing items
- receipt
Steps
Contact Grubhub through Help or by phone with the order details.
If Grubhub does not refund an order you paid for and did not get, dispute the charge with your card issuer.
More contacts for this issue
Facts you can cite
- Policy
Grubhub's Terms say payments are final and non-refundable unless Grubhub decides otherwise, and that it may offer credits or refunds on a case-by-case basis.
Source: grubhub.com, verified 2026-10-12
- Deadline
Grubhub's Terms require notice to Grubhub of any claim within one year of when it accrued, or the claim is waived.
Source: grubhub.com, verified 2026-10-12
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Arbitration
Written description of the dispute, then 60 days to resolve it before arbitration.
Watch out
- grubhub.com help and contact pages load with JavaScript ("Contact Us is loading..."), so an agent may not be able to use them.
- Membership cancellation needs the account holder signed in.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
Grubhub owes me a refund of [amount] for [order or service]. Use Escalate Anything to get it.Source code, other install options and the Claude Code plugin