{"id":"grubhub","page":"https://escalate.alexgaoth.com/#/c/grubhub","html":"https://escalate.alexgaoth.com/c/grubhub/","generated":"2026-10-15","company":{"id":"grubhub","name":"Grubhub","aliases":["grubhub","seamless","grubhub+","seamless+","grubhub plus","grubhub holdings"],"sector":"gig_delivery","parent":"Wonder","website":"https://www.grubhub.com","official_domains":["grubhub.com"],"security":{"never_asks":[{"kind":"policy","claim":"Grubhub tells delivery partners it will never reach out to ask for bank account information, login credentials or a password reset code, and will never request their current password or provide a temporary password. (Seen in search-result text of the page; the page blocked automated reading on 2026-10-12.)","source":"https://driver-support.grubhub.com/hc/en-us/articles/360038068112-Keeping-Personal-Information-Safe","last_verified":"2026-10-12"}]},"regulators":["ftc"],"notes":"Food delivery; Seamless is the same service (Grubhub+ and Seamless+ share the membership terms). Grubhub is now part of Wonder: about.grubhub.com redirects (301) to about.wonder.com, whose media center lists \"Grubhub/Seamless\" as a brand. The closing date of the acquisition was not confirmed on an official page. Terms of Use (Grubhub Holdings Inc.) effective December 17, 2024; Grubhub+ Membership Terms last modified October 28, 2025. grubhub.com help pages load with JavaScript and could not be read, so the in-app missing-item path is not recorded here.","channels":[{"id":"customer-care-phone","type":"phone","label":"Grubhub Customer Care","value":"+1-877-585-7878","purposes":["refund_request","billing_error","poor_service","lost_package","damaged_item"],"source":"https://www.grubhub.com/legal/terms-of-use","last_verified":"2026-10-12"},{"id":"grubhub-plus-phone","type":"phone","label":"Grubhub Customer Care for Grubhub+ charges and cancellation","value":"+1-877-585-1085","purposes":["cancel_service","unauthorized_charge","billing_error"],"source":"https://lp.grubhub.com/legal/plus/","last_verified":"2026-10-12"},{"id":"contact-us","type":"web_form","label":"Grubhub Help / Contact Us","value":"https://www.grubhub.com/help/contact-us","purposes":["refund_request","billing_error","unauthorized_charge","cancel_service","poor_service"],"source":"https://lp.grubhub.com/legal/plus/","last_verified":"2026-10-12"},{"id":"grubhub-plus-manage","type":"app","label":"Cancel Grubhub+ (Account > Grubhub+ membership > Manage Membership > Cancel membership)","value":"App: Account icon > Grubhub+ membership > Manage Membership > Cancel membership. Web (grubhub.com or seamless.com): account menu > Grubhub+ > Cancel membership","purposes":["cancel_service"],"access":"login","notes":"Grubhub+ through Amazon Prime is cancelled through Amazon's \"Manage apps & services with data access\" page, or through Grubhub support.","source":"https://lp.grubhub.com/legal/plus/","last_verified":"2026-10-12"},{"id":"dispute-resolution-email","type":"email","label":"Notice of dispute and arbitration opt-out","value":"disputeresolution@grubhub.com","notes":"Personally signed notice with your name, account email, a detailed description and the relief sought. Opt-out notices go to the same address within 30 days of first becoming subject to the arbitration agreement.","source":"https://www.grubhub.com/legal/terms-of-use","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"customer-care-phone"},{"rung":"written_complaint","channel":"contact-us"},{"rung":"payment_dispute"},{"rung":"state_agency","agency_kind":"attorney_general"},{"rung":"arbitration","channel":"dispute-resolution-email","note":"Written description of the dispute, then 60 days to resolve it before arbitration."}],"playbooks":[{"issue":"cancel_service","summary":"Cancel Grubhub+ at least 24 hours before the next payment; partial periods are not refunded.","evidence":["cancellation confirmation","date of cancellation","any later charge"],"steps":[{"do":"In the app: Account icon > Grubhub+ membership > Manage Membership > Cancel membership, then confirm. On the web: account menu > Grubhub+ > Cancel membership.","channel":"grubhub-plus-manage"},{"do":"If charged after cancelling, or for a charge you did not authorize, contact Grubhub Customer Care within 60 days of the charge.","channel":"grubhub-plus-phone"},{"do":"If Grubhub does not refund it, dispute the charge with your card issuer."}],"facts":[{"kind":"deadline","claim":"Cancel Grubhub+ up to 24 hours before the next scheduled payment to avoid further charges. Benefits continue through the end of the current membership period.","issues":["cancel_service"],"source":"https://lp.grubhub.com/legal/plus/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Grubhub must be contacted about a dispute over an unauthorized Grubhub+ charge within 60 days of the date of the charge.","issues":["unauthorized_charge","cancel_service"],"source":"https://lp.grubhub.com/legal/plus/","last_verified":"2026-10-12"},{"kind":"policy","claim":"Members are not eligible for refunds of Grubhub+ charges or credits for partly used membership periods unless Grubhub decides otherwise. A free trial converts to a paid membership unless cancelled before it ends.","issues":["cancel_service","refund_request"],"source":"https://lp.grubhub.com/legal/plus/","last_verified":"2026-10-12"}]},{"issue":"refund_request","summary":"Contact Grubhub Customer Care about a missing or wrong order; refunds and credits are case by case.","evidence":["order number","photos of wrong or missing items","receipt"],"steps":[{"do":"Contact Grubhub through Help or by phone with the order details.","channel":"contact-us"},{"do":"If Grubhub does not refund an order you paid for and did not get, dispute the charge with your card issuer."}],"facts":[{"kind":"policy","claim":"Grubhub's Terms say payments are final and non-refundable unless Grubhub decides otherwise, and that it may offer credits or refunds on a case-by-case basis.","issues":["refund_request"],"source":"https://www.grubhub.com/legal/terms-of-use","last_verified":"2026-10-12"}]}],"facts":[{"kind":"deadline","claim":"Grubhub's Terms require notice to Grubhub of any claim within one year of when it accrued, or the claim is waived.","source":"https://www.grubhub.com/legal/terms-of-use","last_verified":"2026-10-12"}],"known_blockers":["grubhub.com help and contact pages load with JavaScript (\"Contact Us is loading...\"), so an agent may not be able to use them.","Membership cancellation needs the account holder signed in."]},"playbooks":{"cancel_service":{"company":{"id":"grubhub","name":"Grubhub","sector":"gig_delivery","website":"https://www.grubhub.com","account_url":null},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Cancel Grubhub+ at least 24 hours before the next payment; partial periods are not refunded.","evidence":["cancellation confirmation","date of cancellation","any later charge"],"steps":[{"do":"In the app: Account icon > Grubhub+ membership > Manage Membership > Cancel membership, then confirm. On the web: account menu > Grubhub+ > Cancel membership.","channel":{"id":"grubhub-plus-manage","type":"app","label":"Cancel Grubhub+ (Account > Grubhub+ membership > Manage Membership > Cancel membership)","value":"App: Account icon > Grubhub+ membership > Manage Membership > Cancel membership. Web (grubhub.com or seamless.com): account menu > Grubhub+ > Cancel membership","purposes":["cancel_service"],"access":"login","notes":"Grubhub+ through Amazon Prime is cancelled through Amazon's \"Manage apps & services with data access\" page, or through Grubhub support.","source":"https://lp.grubhub.com/legal/plus/","last_verified":"2026-10-12"}},{"do":"If charged after cancelling, or for a charge you did not authorize, contact Grubhub Customer Care within 60 days of the charge.","channel":{"id":"grubhub-plus-phone","type":"phone","label":"Grubhub Customer Care for Grubhub+ charges and cancellation","value":"+1-877-585-1085","purposes":["cancel_service","unauthorized_charge","billing_error"],"source":"https://lp.grubhub.com/legal/plus/","last_verified":"2026-10-12"}},{"do":"If Grubhub does not refund it, dispute the charge with your card issuer."}],"channels":[{"id":"grubhub-plus-phone","type":"phone","label":"Grubhub Customer Care for Grubhub+ charges and cancellation","value":"+1-877-585-1085","purposes":["cancel_service","unauthorized_charge","billing_error"],"source":"https://lp.grubhub.com/legal/plus/","last_verified":"2026-10-12"},{"id":"contact-us","type":"web_form","label":"Grubhub Help / Contact Us","value":"https://www.grubhub.com/help/contact-us","purposes":["refund_request","billing_error","unauthorized_charge","cancel_service","poor_service"],"source":"https://lp.grubhub.com/legal/plus/","last_verified":"2026-10-12"},{"id":"grubhub-plus-manage","type":"app","label":"Cancel Grubhub+ (Account > Grubhub+ membership > Manage Membership > Cancel membership)","value":"App: Account icon > Grubhub+ membership > Manage Membership > Cancel membership. Web (grubhub.com or seamless.com): account menu > Grubhub+ > Cancel membership","purposes":["cancel_service"],"access":"login","notes":"Grubhub+ through Amazon Prime is cancelled through Amazon's \"Manage apps & services with data access\" page, or through Grubhub support.","source":"https://lp.grubhub.com/legal/plus/","last_verified":"2026-10-12"},{"id":"dispute-resolution-email","type":"email","label":"Notice of dispute and arbitration opt-out","value":"disputeresolution@grubhub.com","notes":"Personally signed notice with your name, account email, a detailed description and the relief sought. Opt-out notices go to the same address within 30 days of first becoming subject to the arbitration agreement.","source":"https://www.grubhub.com/legal/terms-of-use","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"Cancel Grubhub+ up to 24 hours before the next scheduled payment to avoid further charges. Benefits continue through the end of the current membership period.","issues":["cancel_service"],"source":"https://lp.grubhub.com/legal/plus/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Grubhub must be contacted about a dispute over an unauthorized Grubhub+ charge within 60 days of the date of the charge.","issues":["unauthorized_charge","cancel_service"],"source":"https://lp.grubhub.com/legal/plus/","last_verified":"2026-10-12"},{"kind":"policy","claim":"Members are not eligible for refunds of Grubhub+ charges or credits for partly used membership periods unless Grubhub decides otherwise. A free trial converts to a paid membership unless cancelled before it ends.","issues":["cancel_service","refund_request"],"source":"https://lp.grubhub.com/legal/plus/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Grubhub's Terms require notice to Grubhub of any claim within one year of when it accrued, or the claim is waived.","source":"https://www.grubhub.com/legal/terms-of-use","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-care-phone","type":"phone","label":"Grubhub Customer Care","value":"+1-877-585-7878","purposes":["refund_request","billing_error","poor_service","lost_package","damaged_item"],"source":"https://www.grubhub.com/legal/terms-of-use","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"contact-us","type":"web_form","label":"Grubhub Help / Contact Us","value":"https://www.grubhub.com/help/contact-us","purposes":["refund_request","billing_error","unauthorized_charge","cancel_service","poor_service"],"source":"https://lp.grubhub.com/legal/plus/","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"arbitration","note":"Written description of the dispute, then 60 days to resolve it before arbitration.","channel":{"id":"dispute-resolution-email","type":"email","label":"Notice of dispute and arbitration opt-out","value":"disputeresolution@grubhub.com","notes":"Personally signed notice with your name, account email, a detailed description and the relief sought. Opt-out notices go to the same address within 30 days of first becoming subject to the arbitration agreement.","source":"https://www.grubhub.com/legal/terms-of-use","last_verified":"2026-10-12"}}],"known_blockers":["grubhub.com help and contact pages load with JavaScript (\"Contact Us is loading...\"), so an agent may not be able to use them.","Membership cancellation needs the account holder signed in."],"security":{"official_domains":["grubhub.com"],"never_asks":[{"kind":"policy","claim":"Grubhub tells delivery partners it will never reach out to ask for bank account information, login credentials or a password reset code, and will never request their current password or provide a temporary password. (Seen in search-result text of the page; the page blocked automated reading on 2026-10-12.)","source":"https://driver-support.grubhub.com/hc/en-us/articles/360038068112-Keeping-Personal-Information-Safe","last_verified":"2026-10-12"}],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":11},"verified_from":{"page":10,"search_snippet":1},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 11 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Food delivery; Seamless is the same service (Grubhub+ and Seamless+ share the membership terms). Grubhub is now part of Wonder: about.grubhub.com redirects (301) to about.wonder.com, whose media center lists \"Grubhub/Seamless\" as a brand. The closing date of the acquisition was not confirmed on an official page. Terms of Use (Grubhub Holdings Inc.) effective December 17, 2024; Grubhub+ Membership Terms last modified October 28, 2025. grubhub.com help pages load with JavaScript and could not be read, so the in-app missing-item path is not recorded here.","warnings":[]},"refund_request":{"company":{"id":"grubhub","name":"Grubhub","sector":"gig_delivery","website":"https://www.grubhub.com","account_url":null},"issue":{"id":"refund_request","name":"Refund request"},"playbook_source":"company","summary":"Contact Grubhub Customer Care about a missing or wrong order; refunds and credits are case by case.","evidence":["order number","photos of wrong or missing items","receipt"],"steps":[{"do":"Contact Grubhub through Help or by phone with the order details.","channel":{"id":"contact-us","type":"web_form","label":"Grubhub Help / Contact Us","value":"https://www.grubhub.com/help/contact-us","purposes":["refund_request","billing_error","unauthorized_charge","cancel_service","poor_service"],"source":"https://lp.grubhub.com/legal/plus/","last_verified":"2026-10-12"}},{"do":"If Grubhub does not refund an order you paid for and did not get, dispute the charge with your card issuer."}],"channels":[{"id":"customer-care-phone","type":"phone","label":"Grubhub Customer Care","value":"+1-877-585-7878","purposes":["refund_request","billing_error","poor_service","lost_package","damaged_item"],"source":"https://www.grubhub.com/legal/terms-of-use","last_verified":"2026-10-12"},{"id":"contact-us","type":"web_form","label":"Grubhub Help / Contact Us","value":"https://www.grubhub.com/help/contact-us","purposes":["refund_request","billing_error","unauthorized_charge","cancel_service","poor_service"],"source":"https://lp.grubhub.com/legal/plus/","last_verified":"2026-10-12"},{"id":"dispute-resolution-email","type":"email","label":"Notice of dispute and arbitration opt-out","value":"disputeresolution@grubhub.com","notes":"Personally signed notice with your name, account email, a detailed description and the relief sought. Opt-out notices go to the same address within 30 days of first becoming subject to the arbitration agreement.","source":"https://www.grubhub.com/legal/terms-of-use","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"Grubhub's Terms say payments are final and non-refundable unless Grubhub decides otherwise, and that it may offer credits or refunds on a case-by-case basis.","issues":["refund_request"],"source":"https://www.grubhub.com/legal/terms-of-use","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Grubhub's Terms require notice to Grubhub of any claim within one year of when it accrued, or the claim is waived.","source":"https://www.grubhub.com/legal/terms-of-use","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-care-phone","type":"phone","label":"Grubhub Customer Care","value":"+1-877-585-7878","purposes":["refund_request","billing_error","poor_service","lost_package","damaged_item"],"source":"https://www.grubhub.com/legal/terms-of-use","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"contact-us","type":"web_form","label":"Grubhub Help / Contact Us","value":"https://www.grubhub.com/help/contact-us","purposes":["refund_request","billing_error","unauthorized_charge","cancel_service","poor_service"],"source":"https://lp.grubhub.com/legal/plus/","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"arbitration","note":"Written description of the dispute, then 60 days to resolve it before arbitration.","channel":{"id":"dispute-resolution-email","type":"email","label":"Notice of dispute and arbitration opt-out","value":"disputeresolution@grubhub.com","notes":"Personally signed notice with your name, account email, a detailed description and the relief sought. Opt-out notices go to the same address within 30 days of first becoming subject to the arbitration agreement.","source":"https://www.grubhub.com/legal/terms-of-use","last_verified":"2026-10-12"}}],"known_blockers":["grubhub.com help and contact pages load with JavaScript (\"Contact Us is loading...\"), so an agent may not be able to use them.","Membership cancellation needs the account holder signed in."],"security":{"official_domains":["grubhub.com"],"never_asks":[{"kind":"policy","claim":"Grubhub tells delivery partners it will never reach out to ask for bank account information, login credentials or a password reset code, and will never request their current password or provide a temporary password. (Seen in search-result text of the page; the page blocked automated reading on 2026-10-12.)","source":"https://driver-support.grubhub.com/hc/en-us/articles/360038068112-Keeping-Personal-Information-Safe","last_verified":"2026-10-12"}],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":11},"verified_from":{"page":10,"search_snippet":1},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 11 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Food delivery; Seamless is the same service (Grubhub+ and Seamless+ share the membership terms). Grubhub is now part of Wonder: about.grubhub.com redirects (301) to about.wonder.com, whose media center lists \"Grubhub/Seamless\" as a brand. The closing date of the acquisition was not confirmed on an official page. Terms of Use (Grubhub Holdings Inc.) effective December 17, 2024; Grubhub+ Membership Terms last modified October 28, 2025. grubhub.com help pages load with JavaScript and could not be read, so the in-app missing-item path is not recorded here.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-care-phone","type":"phone","label":"Grubhub Customer Care","value":"+1-877-585-7878","purposes":["refund_request","billing_error","poor_service","lost_package","damaged_item"],"source":"https://www.grubhub.com/legal/terms-of-use","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"contact-us","type":"web_form","label":"Grubhub Help / Contact Us","value":"https://www.grubhub.com/help/contact-us","purposes":["refund_request","billing_error","unauthorized_charge","cancel_service","poor_service"],"source":"https://lp.grubhub.com/legal/plus/","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"arbitration","note":"Written description of the dispute, then 60 days to resolve it before arbitration.","channel":{"id":"dispute-resolution-email","type":"email","label":"Notice of dispute and arbitration opt-out","value":"disputeresolution@grubhub.com","notes":"Personally signed notice with your name, account email, a detailed description and the relief sought. Opt-out notices go to the same address within 30 days of first becoming subject to the arbitration agreement.","source":"https://www.grubhub.com/legal/terms-of-use","last_verified":"2026-10-12"}}],"security":{"official_domains":["grubhub.com"],"never_asks":[{"kind":"policy","claim":"Grubhub tells delivery partners it will never reach out to ask for bank account information, login credentials or a password reset code, and will never request their current password or provide a temporary password. (Seen in search-result text of the page; the page blocked automated reading on 2026-10-12.)","source":"https://driver-support.grubhub.com/hc/en-us/articles/360038068112-Keeping-Personal-Information-Safe","last_verified":"2026-10-12"}],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":11},"verified_from":{"page":10,"search_snippet":1},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 11 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"dossier":null,"guide":{"key":"gig_delivery","title":"Rideshare and delivery apps — how complaints work","last_verified":"2026-10-12","file":"guides/gig_delivery.md","page":"https://escalate.alexgaoth.com/#/guides/gig_delivery"}}