Grubhub
What does this mean?
Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 11 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.
Get help with (2)
- Cancellation problemCancel Grubhub+ at least 24 hours before the next payment; partial periods are not refunded.
- Refund requestContact Grubhub Customer Care about a missing or wrong order; refunds and credits are case by case.
Contacts (5)
Phone
- Grubhub Customer Care
Use for: Refund request, Billing error, Poor service or broken promise, Lost package, Item arrived damaged or defective
Source: grubhub.com, verified 2026-10-12
- Grubhub Customer Care for Grubhub+ charges and cancellation
Use for: Cancellation problem, Unauthorized charge, Billing error
Source: lp.grubhub.com, verified 2026-10-12
Online forms
- Grubhub Help / Contact Us
Use for: Refund request, Billing error, Unauthorized charge, Cancellation problem, Poor service or broken promise
Source: lp.grubhub.com, verified 2026-10-12
- Notice of dispute and arbitration opt-out
Personally signed notice with your name, account email, a detailed description and the relief sought. Opt-out notices go to the same address within 30 days of first becoming subject to the arbitration agreement.
Source: grubhub.com, verified 2026-10-12
Apps
- Cancel Grubhub+ (Account > Grubhub+ membership > Manage Membership > Cancel membership) Sign-in requiredApp: Account icon > Grubhub+ membership > Manage Membership > Cancel membership. Web (grubhub.com or seamless.com): account menu > Grubhub+ > Cancel membership
Grubhub+ through Amazon Prime is cancelled through Amazon's "Manage apps & services with data access" page, or through Grubhub support.
Use for: Cancellation problem
Source: lp.grubhub.com, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Arbitration
Written description of the dispute, then 60 days to resolve it before arbitration.
Known blockers
- grubhub.com help and contact pages load with JavaScript ("Contact Us is loading..."), so an agent may not be able to use them.
- Membership cancellation needs the account holder signed in.
Scam warnings
Official domains
grubhub.com
Real links and emails from Grubhub end in one of these.
Grubhub will never ask you for
Grubhub tells delivery partners it will never reach out to ask for bank account information, login credentials or a password reset code, and will never request their current password or provide a temporary password. (Seen in search-result text of the page; the page blocked automated reading on 2026-10-12.)
Source: driver-support.grubhub.com, verified 2026-10-12
For the whole industry, read Rideshare and delivery apps — how complaints work.
Verification notes
Food delivery; Seamless is the same service (Grubhub+ and Seamless+ share the membership terms). Grubhub is now part of Wonder: about.grubhub.com redirects (301) to about.wonder.com, whose media center lists "Grubhub/Seamless" as a brand. The closing date of the acquisition was not confirmed on an official page. Terms of Use (Grubhub Holdings Inc.) effective December 17, 2024; Grubhub+ Membership Terms last modified October 28, 2025. grubhub.com help pages load with JavaScript and could not be read, so the in-app missing-item path is not recorded here.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
My problem with Grubhub: [what happened, with dates and amounts]. Use Escalate Anything to get it resolved.Source code, other install options and the Claude Code plugin