Mediacom: cancellation problem
Give at least 7 days notice by phone or at a store; return equipment within 7 days.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 18 sources are the organization's own pages or government sites.
Collect
- cancellation confirmation
- disconnect date
- equipment return receipt
Steps
Call 855-633-4226 or visit a customer service location to cancel. Give at least seven days notice. Some services can be cancelled in the online account or the Xtream1 app.
Return all Mediacom equipment within seven days after service ends.
In personMediacom customer service locationsCheck the final bill; billing continues until the service is disconnected. Any deposit is refunded less unpaid amounts.
Facts you can cite
- Process
Customers can cancel any service with at least seven (7) days advance notice by calling 855-633-4226 or visiting a customer service location; some services can be cancelled in the online account or Xtream1 app. Billing continues until the service is disconnected.
Source: mediacomcable.com, verified 2026-10-12
- Policy
Mediacom refunds a deposit after deducting any unpaid amounts.
Source: mediacomcable.com, verified 2026-10-12
- Deadline
Customers may opt out of arbitration within thirty (30) days after accepting the agreement, by mail to Arbitration Opt-Out, Mediacom Communications Corporation, 1 Mediacom Way, Mediacom Park, NY 10036, or by email with delivery confirmation to mcc.legal@mediacomcc.com.
Source: mediacomcable.com, verified 2026-10-12
- Contact
Broadband consumer disclosure labels are at shop.mediacomcable.com/broadbandlabels.
Source: mediacomcable.com, verified 2026-10-12
Rules in force
- FCC informal complaints against common carriers47 CFR 1.711 and 1.716-1.718 (Communications Act section 208)
A consumer can file a written informal complaint with the FCC against a common carrier under section 208 of the Communications Act. The FCC forwards it to the carrier, which must respond in writing to the FCC with a copy to the complainant, by a due date the FCC may set. If the complaint is not resolved, the complainant has 6 months from the carrier's response to file a formal complaint that keeps the original filing date.
Source: ecfr.gov, verified 2026-10-12
- Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements15 U.S.C. 8401-8405
A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.
Source: law.cornell.edu, verified 2026-10-12
3 citable points
- Policy
Before obtaining the consumer's billing information, the seller must provide text that "clearly and conspicuously discloses all material terms of the transaction".
Source: law.cornell.edu, verified 2026-10-12
- Policy
The seller must provide "simple mechanisms for a consumer to stop recurring charges" on the consumer's credit card, debit card, bank account or other financial account.
Source: law.cornell.edu, verified 2026-10-12
- Process
A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.
Source: law.cornell.edu, verified 2026-10-12
- Policy
Rules not in force (do not cite)
- FTC "Click-to-Cancel" amendments to the Negative Option Rule (2024) Vacated16 CFR part 425 (2024 amendments, published November 15, 2024)
Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).
Not in force. Do not cite it as current law.
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Retention team
Mediacom publishes no separate retention number.
Written complaint
Executive office
MailWritten complaints - Mediacom Customer Service (SVP, Customer Service) Mediacom Communications, 1 Mediacom Way, Mediacom Park, NY 10918, Attention - SVP, Customer ServiceThe agreement names the SVP, Customer Service at Mediacom Park.
Federal regulator
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Arbitration
EmailNotice of a Dispute (arbitration pre-step) and arbitration opt-out by email mcc.legal@mediacomcc.comTell Mediacom about the Dispute by phone or email first; arbitration applies if it cannot be resolved informally. Small claims court where service was received is allowed.
Watch out
- The support portal contact page renders only by JavaScript.
- The agreement gives two ZIP codes for Mediacom Park (10918 for customer service, 10036 for arbitration opt-out).
Let your AI agent handle this
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1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
I cancelled Mediacom on [date] and they still charge me. Use Escalate Anything to stop it and get refunded.Source code, other install options and the Claude Code plugin