Mediacom
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 18 sources are the organization's own pages or government sites.
Get help with (5)
- Billing errorContact Mediacom within 60 days of the bill; after that the charge cannot be disputed.
- Bill went upMediacom must give at least 15 days notice of material changes; losing part of a bundle can end the discount.
- Cancellation problemGive at least 7 days notice by phone or at a store; return equipment within 7 days.
- Equipment returnReturn all equipment within seven days after service ends.
- Outage creditAsk for a prorated credit when service is out for more than 24 hours.
Contacts (9)
Phone
- Mediacom customer service (also the cancellation and dispute line)
Hours: 24 hours a day, seven days a week
Use for: Billing error, Bill went up, Lower a recurring bill, Cancellation problem, Outage credit, Equipment return
Source: mediacomcable.com, verified 2026-10-12
Online tools and accounts
- Mediacom outage map
Use for: Outage credit
Source: mediacomcable.com, verified 2026-10-12
- Mediacom Residential Customer and User Agreement (effective June 1, 2026)
Source: mediacomcable.com, verified 2026-10-12
- Mediacom standard rates
Source: mediacomcable.com, verified 2026-10-12
- Mediacom broadband consumer disclosure labels
Source: mediacomcable.com, verified 2026-10-12
- Mediacom customer service email (named in the customer agreement)
Use for: Billing error, Poor service or broken promise, Outage credit
Source: mediacomcable.com, verified 2026-10-12
- Notice of a Dispute (arbitration pre-step) and arbitration opt-out by email
The agreement lets customers inform Mediacom of a Dispute by calling 1-855-633-4226 or emailing this address. Opt-out emails should be sent with delivery confirmation.
Source: mediacomcable.com, verified 2026-10-12
- Written complaints - Mediacom Customer Service (SVP, Customer Service)Mediacom Communications, 1 Mediacom Way, Mediacom Park, NY 10918, Attention - SVP, Customer Service
The broadband disclosures say written complaints can be mailed to the Customer Service Department at this address; the agreement names the SVP, Customer Service.
Use for: Billing error, Poor service or broken promise
Source: mediacomcable.com, verified 2026-10-12
In person
- Mediacom customer service locationshttps://support.mediacomcable.com/About/Contact/#locations
Use for: Cancellation problem, Equipment return
Source: mediacomcable.com, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Retention team
Mediacom publishes no separate retention number.
Written complaint
Executive office
MailWritten complaints - Mediacom Customer Service (SVP, Customer Service) Mediacom Communications, 1 Mediacom Way, Mediacom Park, NY 10918, Attention - SVP, Customer ServiceThe agreement names the SVP, Customer Service at Mediacom Park.
Federal regulator
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Arbitration
EmailNotice of a Dispute (arbitration pre-step) and arbitration opt-out by email mcc.legal@mediacomcc.comTell Mediacom about the Dispute by phone or email first; arbitration applies if it cannot be resolved informally. Small claims court where service was received is allowed.
Known blockers
- The support portal contact page renders only by JavaScript.
- The agreement gives two ZIP codes for Mediacom Park (10918 for customer service, 10036 for arbitration opt-out).
Scam warnings
Official domains
mediacomcable.commediacomcc.com
Real links and emails from Mediacom end in one of these.
For the whole industry, read Internet, cable and satellite TV — how complaints work.
Verification notes
Mediacom Communications Corporation operates Mediacom cable service (Xtream1 app) and Mediacom Mobile. The residential agreement was last updated October 07, 2026 (effective June 1, 2026). No 2025-2026 ownership change was confirmed.
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