Mediacom: outage credit
Ask for a prorated credit when service is out for more than 24 hours.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 18 sources are the organization's own pages or government sites.
Collect
- outage start and end
- ticket number
Steps
Check the outage map and report the outage.
OnlineMediacom outage mapIf the outage lasted more than 24 hours, ask for a credit for the time lost.
More contacts for this issue
Facts you can cite
- Compensation
If service is interrupted for more than 24 hours, the customer can ask for a credit for the time lost, limited to the portion of the monthly fee allocated to the outage (for example, 1/30th of the fee for one day of a 30-day cycle). Interruptions from weather, power outages or others' actions are excluded.
Source: mediacomcable.com, verified 2026-10-12
- Deadline
Customers may opt out of arbitration within thirty (30) days after accepting the agreement, by mail to Arbitration Opt-Out, Mediacom Communications Corporation, 1 Mediacom Way, Mediacom Park, NY 10036, or by email with delivery confirmation to mcc.legal@mediacomcc.com.
Source: mediacomcable.com, verified 2026-10-12
- Contact
Broadband consumer disclosure labels are at shop.mediacomcable.com/broadbandlabels.
Source: mediacomcable.com, verified 2026-10-12
Rules in force
- FCC informal complaints against common carriers47 CFR 1.711 and 1.716-1.718 (Communications Act section 208)
A consumer can file a written informal complaint with the FCC against a common carrier under section 208 of the Communications Act. The FCC forwards it to the carrier, which must respond in writing to the FCC with a copy to the complainant, by a due date the FCC may set. If the complaint is not resolved, the complainant has 6 months from the carrier's response to file a formal complaint that keeps the original filing date.
Source: ecfr.gov, verified 2026-10-12
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Retention team
Mediacom publishes no separate retention number.
Written complaint
Executive office
MailWritten complaints - Mediacom Customer Service (SVP, Customer Service) Mediacom Communications, 1 Mediacom Way, Mediacom Park, NY 10918, Attention - SVP, Customer ServiceThe agreement names the SVP, Customer Service at Mediacom Park.
Federal regulator
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Arbitration
EmailNotice of a Dispute (arbitration pre-step) and arbitration opt-out by email mcc.legal@mediacomcc.comTell Mediacom about the Dispute by phone or email first; arbitration applies if it cannot be resolved informally. Small claims court where service was received is allowed.
Watch out
- The support portal contact page renders only by JavaScript.
- The agreement gives two ZIP codes for Mediacom Park (10918 for customer service, 10036 for arbitration opt-out).
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
My Mediacom service was down from [date] to [date]. Use Escalate Anything to get a credit.Source code, other install options and the Claude Code plugin