{"id":"mediacom","page":"https://escalate.alexgaoth.com/#/c/mediacom","html":"https://escalate.alexgaoth.com/c/mediacom/","generated":"2026-10-15","company":{"id":"mediacom","name":"Mediacom","aliases":["mediacom cable","mediacom communications"],"sector":"internet_tv","parent":"Mediacom Communications Corporation","website":"https://mediacomcable.com","account_url":"https://support.mediacomcable.com/Account/Dashboard","regulators":["fcc"],"channels":[{"id":"customer-service-phone","type":"phone","label":"Mediacom customer service (also the cancellation and dispute line)","value":"+1-855-633-4226","hours":"24 hours a day, seven days a week","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"},{"id":"totalcare-email","type":"email","label":"Mediacom customer service email (named in the customer agreement)","value":"totalcare@mediacomcc.com","purposes":["billing_error","poor_service","service_outage"],"source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"},{"id":"customer-service-mail","type":"mail","label":"Written complaints - Mediacom Customer Service (SVP, Customer Service)","value":"Mediacom Communications, 1 Mediacom Way, Mediacom Park, NY 10918, Attention - SVP, Customer Service","purposes":["billing_error","poor_service"],"notes":"The broadband disclosures say written complaints can be mailed to the Customer Service Department at this address; the agreement names the SVP, Customer Service.","source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"},{"id":"dispute-notice-email","type":"email","label":"Notice of a Dispute (arbitration pre-step) and arbitration opt-out by email","value":"mcc.legal@mediacomcc.com","notes":"The agreement lets customers inform Mediacom of a Dispute by calling 1-855-633-4226 or emailing this address. Opt-out emails should be sent with delivery confirmation.","source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"},{"id":"locations","type":"in_person","label":"Mediacom customer service locations","value":"https://support.mediacomcable.com/About/Contact/#locations","purposes":["cancel_service","equipment_return"],"source":"https://mediacomcable.com/","last_verified":"2026-10-12"},{"id":"outage-map","type":"portal","label":"Mediacom outage map","value":"https://support.mediacomcable.com/OutageMap","purposes":["service_outage"],"source":"https://mediacomcable.com/","last_verified":"2026-10-12"},{"id":"customer-agreement","type":"portal","label":"Mediacom Residential Customer and User Agreement (effective June 1, 2026)","value":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","access":"open","source":"https://mediacomcable.com/legal","last_verified":"2026-10-12"},{"id":"rate-cards","type":"portal","label":"Mediacom standard rates","value":"https://support.mediacomcable.com/ratecards","source":"https://mediacomcable.com/","last_verified":"2026-10-12"},{"id":"broadband-label","type":"portal","label":"Mediacom broadband consumer disclosure labels","value":"https://shop.mediacomcable.com/broadbandlabels","access":"open","source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"customer-service-phone"},{"rung":"retention","note":"Mediacom publishes no separate retention number."},{"rung":"written_complaint","channel":"totalcare-email"},{"rung":"executive","channel":"customer-service-mail","note":"The agreement names the SVP, Customer Service at Mediacom Park."},{"rung":"regulator","regulator":"fcc"},{"rung":"state_agency","agency_kind":"utility_commission"},{"rung":"state_agency","agency_kind":"attorney_general"},{"rung":"arbitration","channel":"dispute-notice-email","note":"Tell Mediacom about the Dispute by phone or email first; arbitration applies if it cannot be resolved informally. Small claims court where service was received is allowed."}],"playbooks":[{"issue":"billing_error","summary":"Contact Mediacom within 60 days of the bill; after that the charge cannot be disputed.","evidence":["the bill","account number","rate card or offer"],"steps":[{"do":"Within 60 days, call or email customer service with the charge, the correct amount and your evidence.","channel":"customer-service-phone"},{"do":"Put it in writing by email so you have a dated record.","channel":"totalcare-email"},{"do":"If not fixed, write to the SVP, Customer Service and file an FCC complaint.","channel":"customer-service-mail"}],"facts":[{"kind":"deadline","claim":"A customer who thinks there is a mistake on the bill must contact Mediacom within 60 days; after that the charge cannot be disputed.","issues":["billing_error"],"source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"}]},{"issue":"bill_increase","summary":"Mediacom must give at least 15 days notice of material changes; losing part of a bundle can end the discount.","evidence":["bills before and after","the change notice","promotion terms"],"steps":[{"do":"Check for the 15-day advance notice of the change. If none, dispute the increase.","channel":"customer-service-phone"},{"do":"Compare with the standard rate card and ask for a current offer.","channel":"rate-cards"}],"facts":[{"kind":"policy","claim":"Mediacom sends notice at least 15 days in advance of material changes.","issues":["bill_increase"],"source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"},{"kind":"policy","claim":"Cancelling part of a promotion may lose the discount, and the standard rate then applies to the services kept.","issues":["bill_increase","cancel_service"],"source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"}]},{"issue":"cancel_service","summary":"Give at least 7 days notice by phone or at a store; return equipment within 7 days.","evidence":["cancellation confirmation","disconnect date","equipment return receipt"],"steps":[{"do":"Call 855-633-4226 or visit a customer service location to cancel. Give at least seven days notice. Some services can be cancelled in the online account or the Xtream1 app.","channel":"customer-service-phone"},{"do":"Return all Mediacom equipment within seven days after service ends.","channel":"locations"},{"do":"Check the final bill; billing continues until the service is disconnected. Any deposit is refunded less unpaid amounts."}],"facts":[{"kind":"process","claim":"Customers can cancel any service with at least seven (7) days advance notice by calling 855-633-4226 or visiting a customer service location; some services can be cancelled in the online account or Xtream1 app. Billing continues until the service is disconnected.","issues":["cancel_service"],"source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"},{"kind":"policy","claim":"Mediacom refunds a deposit after deducting any unpaid amounts.","issues":["cancel_service","deposit_refund"],"source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"}]},{"issue":"equipment_return","summary":"Return all equipment within seven days after service ends.","evidence":["return receipt","equipment serial numbers"],"steps":[{"do":"Call or check the website for return instructions, and return the equipment within seven days.","channel":"customer-service-phone"},{"do":"If charged an unreturned equipment fee after returning it, send the receipt by email.","channel":"totalcare-email"}],"facts":[{"kind":"deadline","claim":"All Mediacom equipment must be returned within seven days after service ends, or the customer must pay an unreturned equipment fee.","issues":["equipment_return","cancel_service"],"source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"}]},{"issue":"service_outage","summary":"Ask for a prorated credit when service is out for more than 24 hours.","evidence":["outage start and end","ticket number"],"steps":[{"do":"Check the outage map and report the outage.","channel":"outage-map"},{"do":"If the outage lasted more than 24 hours, ask for a credit for the time lost.","channel":"customer-service-phone"}],"facts":[{"kind":"compensation","claim":"If service is interrupted for more than 24 hours, the customer can ask for a credit for the time lost, limited to the portion of the monthly fee allocated to the outage (for example, 1/30th of the fee for one day of a 30-day cycle). Interruptions from weather, power outages or others' actions are excluded.","issues":["service_outage"],"source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"}]}],"facts":[{"kind":"deadline","claim":"Customers may opt out of arbitration within thirty (30) days after accepting the agreement, by mail to Arbitration Opt-Out, Mediacom Communications Corporation, 1 Mediacom Way, Mediacom Park, NY 10036, or by email with delivery confirmation to mcc.legal@mediacomcc.com.","source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"},{"kind":"contact","claim":"Broadband consumer disclosure labels are at shop.mediacomcable.com/broadbandlabels.","source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"}],"known_blockers":["The support portal contact page renders only by JavaScript.","The agreement gives two ZIP codes for Mediacom Park (10918 for customer service, 10036 for arbitration opt-out)."],"notes":"Mediacom Communications Corporation operates Mediacom cable service (Xtream1 app) and Mediacom Mobile. The residential agreement was last updated October 07, 2026 (effective June 1, 2026). No 2025-2026 ownership change was confirmed.","official_domains":["mediacomcable.com","mediacomcc.com"]},"playbooks":{"billing_error":{"company":{"id":"mediacom","name":"Mediacom","sector":"internet_tv","website":"https://mediacomcable.com","account_url":"https://support.mediacomcable.com/Account/Dashboard"},"issue":{"id":"billing_error","name":"Billing error"},"playbook_source":"company","summary":"Contact Mediacom within 60 days of the bill; after that the charge cannot be disputed.","evidence":["the bill","account number","rate card or offer"],"steps":[{"do":"Within 60 days, call or email customer service with the charge, the correct amount and your evidence.","channel":{"id":"customer-service-phone","type":"phone","label":"Mediacom customer service (also the cancellation and dispute line)","value":"+1-855-633-4226","hours":"24 hours a day, seven days a week","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"}},{"do":"Put it in writing by email so you have a dated record.","channel":{"id":"totalcare-email","type":"email","label":"Mediacom customer service email (named in the customer agreement)","value":"totalcare@mediacomcc.com","purposes":["billing_error","poor_service","service_outage"],"source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"}},{"do":"If not fixed, write to the SVP, Customer Service and file an FCC complaint.","channel":{"id":"customer-service-mail","type":"mail","label":"Written complaints - Mediacom Customer Service (SVP, Customer Service)","value":"Mediacom Communications, 1 Mediacom Way, Mediacom Park, NY 10918, Attention - SVP, Customer Service","purposes":["billing_error","poor_service"],"notes":"The broadband disclosures say written complaints can be mailed to the Customer Service Department at this address; the agreement names the SVP, Customer Service.","source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Mediacom customer service (also the cancellation and dispute line)","value":"+1-855-633-4226","hours":"24 hours a day, seven days a week","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"},{"id":"totalcare-email","type":"email","label":"Mediacom customer service email (named in the customer agreement)","value":"totalcare@mediacomcc.com","purposes":["billing_error","poor_service","service_outage"],"source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"},{"id":"customer-service-mail","type":"mail","label":"Written complaints - Mediacom Customer Service (SVP, Customer Service)","value":"Mediacom Communications, 1 Mediacom Way, Mediacom Park, NY 10918, Attention - SVP, Customer Service","purposes":["billing_error","poor_service"],"notes":"The broadband disclosures say written complaints can be mailed to the Customer Service Department at this address; the agreement names the SVP, Customer Service.","source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"},{"id":"dispute-notice-email","type":"email","label":"Notice of a Dispute (arbitration pre-step) and arbitration opt-out by email","value":"mcc.legal@mediacomcc.com","notes":"The agreement lets customers inform Mediacom of a Dispute by calling 1-855-633-4226 or emailing this address. Opt-out emails should be sent with delivery confirmation.","source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"},{"id":"customer-agreement","type":"portal","label":"Mediacom Residential Customer and User Agreement (effective June 1, 2026)","value":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","access":"open","source":"https://mediacomcable.com/legal","last_verified":"2026-10-12"},{"id":"rate-cards","type":"portal","label":"Mediacom standard rates","value":"https://support.mediacomcable.com/ratecards","source":"https://mediacomcable.com/","last_verified":"2026-10-12"},{"id":"broadband-label","type":"portal","label":"Mediacom broadband consumer disclosure labels","value":"https://shop.mediacomcable.com/broadbandlabels","access":"open","source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"A customer who thinks there is a mistake on the bill must contact Mediacom within 60 days; after that the charge cannot be disputed.","issues":["billing_error"],"source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Customers may opt out of arbitration within thirty (30) days after accepting the agreement, by mail to Arbitration Opt-Out, Mediacom Communications Corporation, 1 Mediacom Way, Mediacom Park, NY 10036, or by email with delivery confirmation to mcc.legal@mediacomcc.com.","source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"},{"kind":"contact","claim":"Broadband consumer disclosure labels are at shop.mediacomcable.com/broadbandlabels.","source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"fcc-all-in-video-pricing","title":"FCC \"all-in\" pricing rule for cable and satellite TV","citation":"47 CFR 76.310 (FCC 24-29, MB Docket No. 23-203, 89 FR 28660, April 19, 2024; compliance dates at 89 FR 87983, November 6, 2024)","jurisdiction":"us-federal","status":"in_effect","summary":"Cable operators and satellite (DBS) TV providers must show the total \"all-in\" price for video programming as a single line item on bills, and as an aggregate price in any promotion that states a price. Providers may add an itemized breakdown, but the aggregate price must be stated. Bills must also say when a promotional price ends.","source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-C/part-76/subpart-H/section-76.310","last_verified":"2026-10-12","points_omitted":1,"points":[{"kind":"policy","claim":"Cable operators and DBS providers must state an aggregate price for the video programming they provide as a clear, easy-to-understand and accurate single line item on subscribers' bills, including bills for legacy or grandfathered plans. They may add an itemized explanation of the elements of that line item.","issues":["billing_error","bill_increase"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-C/part-76/subpart-H/section-76.310","last_verified":"2026-10-12"},{"kind":"policy","claim":"A provider that states a video programming price in promotional materials (advertising and marketing) must state the aggregate price clearly and accurately. If part of the price varies by location, it must say where and how the consumer can get the subscriber-specific all-in price. If the price is time-limited, it must state the post-promotion rate and how long each rate applies. This does not apply to marketing of legacy plans no longer generally available to new customers.","issues":["billing_error","price_negotiation"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-C/part-76/subpart-H/section-76.310","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Compliance was required by December 19, 2024, except that cable operators with annual receipts of $47 million or less had until March 19, 2025.","issues":["billing_error"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-C/part-76/subpart-H/section-76.310","last_verified":"2026-10-12"}]},{"id":"fcc-broadband-labels","title":"FCC broadband consumer labels","citation":"47 CFR 8.1 (Infrastructure Investment and Jobs Act section 60504); amended by FCC 26-48, 91 FR 52251 (August 13, 2026)","jurisdiction":"us-federal","status":"in_effect","summary":"Fixed and mobile broadband providers must show a standard \"broadband consumer label\" for each plan they sell, at every point of sale (website, stores, phone sales) and in the customer's online account. The label shows the monthly price, introductory rates, fees, data allowance and typical speeds. An August 2026 FCC order will relax some display rules, but most of those changes had not taken effect on 2026-10-12.","source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-8/section-8.1","last_verified":"2026-10-12","points":[{"kind":"policy","claim":"Each provider of broadband internet access service must create and display a broadband consumer label for each stand-alone plan it currently offers, prominently displayed, publicly available and easily accessible to consumers, in the format the FCC prescribes.","issues":["billing_error","bill_increase"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-8/section-8.1","last_verified":"2026-10-12"},{"kind":"policy","claim":"The label must be displayed at each point of sale, which includes the provider's website and any alternate sales channel (provider-owned and third-party retail stores and phone sales), and on websites it must be near the advertised plan. Providers with online account portals must make each customer's label easily accessible there.","issues":["billing_error","price_negotiation"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-8/section-8.1","last_verified":"2026-10-12"},{"kind":"policy","claim":"The label contains critical information about the plan, including pricing, introductory rates, data allowances and performance metrics. Phone sales representatives must cover the monthly price, typical speeds, latency, data allowance, contract term and early termination fees.","issues":["billing_error","bill_increase"],"source":"https://www.federalregister.gov/documents/2026/08/13/2026-16503/empowering-broadband-consumers-through-transparency","last_verified":"2026-10-12"},{"kind":"policy","claim":"Labels must be provided in English and in any other language in which the provider markets its services in the United States.","issues":["billing_error"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-8/section-8.1","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Under the current text, a provider must archive labels for at least two years after a plan stops being sold to new subscribers, and must give an existing customer on that plan the archived label within thirty days of a request. The August 2026 order eliminates the archiving requirement once its amendments to 8.1(a) take effect.","issues":["billing_error","bill_increase"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-8/section-8.1","last_verified":"2026-10-12"},{"kind":"policy","claim":"The FCC's August 2026 order (FCC 26-48) will let providers summarize the label orally on phone sales, show passthrough fees as a single \"up to\" amount split into government and third-party charges, use a link or icon instead of the full label at the point of sale and in account portals, and drop the machine-readable spreadsheet and archiving requirements. Its changes to 8.1(a) are delayed until the FCC publishes an effective date; its changes to 8.1(b) took effect September 14, 2026.","issues":["billing_error","bill_increase"],"source":"https://www.federalregister.gov/documents/2026/08/13/2026-16503/empowering-broadband-consumers-through-transparency","last_verified":"2026-10-12"}]},{"id":"fcc-informal-complaints","title":"FCC informal complaints against common carriers","citation":"47 CFR 1.711 and 1.716-1.718 (Communications Act section 208)","jurisdiction":"us-federal","status":"in_effect","summary":"A consumer can file a written informal complaint with the FCC against a common carrier under section 208 of the Communications Act. The FCC forwards it to the carrier, which must respond in writing to the FCC with a copy to the complainant, by a due date the FCC may set. If the complaint is not resolved, the complainant has 6 months from the carrier's response to file a formal complaint that keeps the original filing date.","source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.717","last_verified":"2026-10-12","points":[{"kind":"policy","claim":"Complaints against carriers under section 208 of the Communications Act may be either formal or informal.","issues":["billing_error","poor_service"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.711","last_verified":"2026-10-12"},{"kind":"process","claim":"An informal complaint must be in writing and should contain the complainant's name, address and telephone number; the name of the carrier; a complete statement of the facts showing that the carrier did or failed to do something in violation of the Communications Act; and the specific relief or satisfaction sought.","issues":["billing_error","unauthorized_charge","poor_service"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.716","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC forwards informal complaints to the carrier for investigation and may set a due date for a written response. The carrier's response goes to the FCC with a copy to the complainant and must say whether the carrier has satisfied the complaint or refuses or is unable to do so.","issues":["billing_error","unauthorized_charge","poor_service"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.717","last_verified":"2026-10-12"},{"kind":"deadline","claim":"If the informal complaint is not satisfied, the complainant may file a formal complaint (in the form in 47 CFR 1.721) within 6 months from the date of the carrier's response, or from the response due date if the carrier did not respond. A timely formal complaint relates back to the filing date of the informal complaint. If none is filed in time, the informal complaint proceeding is closed.","issues":["billing_error","unauthorized_charge","poor_service"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.718","last_verified":"2026-10-12"}]},{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":4,"points":[{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Mediacom customer service (also the cancellation and dispute line)","value":"+1-855-633-4226","hours":"24 hours a day, seven days a week","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"}},{"index":1,"rung":"retention","note":"Mediacom publishes no separate retention number.","candidate_channels":["customer-service-phone"]},{"index":2,"rung":"written_complaint","channel":{"id":"totalcare-email","type":"email","label":"Mediacom customer service email (named in the customer agreement)","value":"totalcare@mediacomcc.com","purposes":["billing_error","poor_service","service_outage"],"source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"}},{"index":3,"rung":"executive","note":"The agreement names the SVP, Customer Service at Mediacom Park.","channel":{"id":"customer-service-mail","type":"mail","label":"Written complaints - Mediacom Customer Service (SVP, Customer Service)","value":"Mediacom Communications, 1 Mediacom Way, Mediacom Park, NY 10918, Attention - SVP, Customer Service","purposes":["billing_error","poor_service"],"notes":"The broadband disclosures say written complaints can be mailed to the Customer Service Department at this address; the agreement names the SVP, Customer Service.","source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"}},{"index":4,"rung":"regulator","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}},{"index":5,"rung":"state_agency","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":6,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":7,"rung":"arbitration","note":"Tell Mediacom about the Dispute by phone or email first; arbitration applies if it cannot be resolved informally. Small claims court where service was received is allowed.","channel":{"id":"dispute-notice-email","type":"email","label":"Notice of a Dispute (arbitration pre-step) and arbitration opt-out by email","value":"mcc.legal@mediacomcc.com","notes":"The agreement lets customers inform Mediacom of a Dispute by calling 1-855-633-4226 or emailing this address. Opt-out emails should be sent with delivery confirmation.","source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"}}],"known_blockers":["The support portal contact page renders only by JavaScript.","The agreement gives two ZIP codes for Mediacom Park (10918 for customer service, 10036 for arbitration opt-out)."],"security":{"official_domains":["mediacomcable.com","mediacomcc.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":18},"verified_from":{"page":18},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 18 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Mediacom Communications Corporation operates Mediacom cable service (Xtream1 app) and Mediacom Mobile. The residential agreement was last updated October 07, 2026 (effective June 1, 2026). No 2025-2026 ownership change was confirmed.","warnings":[]},"bill_increase":{"company":{"id":"mediacom","name":"Mediacom","sector":"internet_tv","website":"https://mediacomcable.com","account_url":"https://support.mediacomcable.com/Account/Dashboard"},"issue":{"id":"bill_increase","name":"Bill went up"},"playbook_source":"company","summary":"Mediacom must give at least 15 days notice of material changes; losing part of a bundle can end the discount.","evidence":["bills before and after","the change notice","promotion terms"],"steps":[{"do":"Check for the 15-day advance notice of the change. If none, dispute the increase.","channel":{"id":"customer-service-phone","type":"phone","label":"Mediacom customer service (also the cancellation and dispute line)","value":"+1-855-633-4226","hours":"24 hours a day, seven days a week","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"}},{"do":"Compare with the standard rate card and ask for a current offer.","channel":{"id":"rate-cards","type":"portal","label":"Mediacom standard rates","value":"https://support.mediacomcable.com/ratecards","source":"https://mediacomcable.com/","last_verified":"2026-10-12"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Mediacom customer service (also the cancellation and dispute line)","value":"+1-855-633-4226","hours":"24 hours a day, seven days a week","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"},{"id":"dispute-notice-email","type":"email","label":"Notice of a Dispute (arbitration pre-step) and arbitration opt-out by email","value":"mcc.legal@mediacomcc.com","notes":"The agreement lets customers inform Mediacom of a Dispute by calling 1-855-633-4226 or emailing this address. Opt-out emails should be sent with delivery confirmation.","source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"},{"id":"customer-agreement","type":"portal","label":"Mediacom Residential Customer and User Agreement (effective June 1, 2026)","value":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","access":"open","source":"https://mediacomcable.com/legal","last_verified":"2026-10-12"},{"id":"rate-cards","type":"portal","label":"Mediacom standard rates","value":"https://support.mediacomcable.com/ratecards","source":"https://mediacomcable.com/","last_verified":"2026-10-12"},{"id":"broadband-label","type":"portal","label":"Mediacom broadband consumer disclosure labels","value":"https://shop.mediacomcable.com/broadbandlabels","access":"open","source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"Mediacom sends notice at least 15 days in advance of material changes.","issues":["bill_increase"],"source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"},{"kind":"policy","claim":"Cancelling part of a promotion may lose the discount, and the standard rate then applies to the services kept.","issues":["bill_increase","cancel_service"],"source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Customers may opt out of arbitration within thirty (30) days after accepting the agreement, by mail to Arbitration Opt-Out, Mediacom Communications Corporation, 1 Mediacom Way, Mediacom Park, NY 10036, or by email with delivery confirmation to mcc.legal@mediacomcc.com.","source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"},{"kind":"contact","claim":"Broadband consumer disclosure labels are at shop.mediacomcable.com/broadbandlabels.","source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"fcc-all-in-video-pricing","title":"FCC \"all-in\" pricing rule for cable and satellite TV","citation":"47 CFR 76.310 (FCC 24-29, MB Docket No. 23-203, 89 FR 28660, April 19, 2024; compliance dates at 89 FR 87983, November 6, 2024)","jurisdiction":"us-federal","status":"in_effect","summary":"Cable operators and satellite (DBS) TV providers must show the total \"all-in\" price for video programming as a single line item on bills, and as an aggregate price in any promotion that states a price. Providers may add an itemized breakdown, but the aggregate price must be stated. Bills must also say when a promotional price ends.","source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-C/part-76/subpart-H/section-76.310","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Cable operators and DBS providers must state an aggregate price for the video programming they provide as a clear, easy-to-understand and accurate single line item on subscribers' bills, including bills for legacy or grandfathered plans. They may add an itemized explanation of the elements of that line item.","issues":["billing_error","bill_increase"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-C/part-76/subpart-H/section-76.310","last_verified":"2026-10-12"},{"kind":"deadline","claim":"If a price is introductory or limited in time, the bill must state when it ends (the length of the discount or the date the price changes), and must show the post-promotion rate 60 and 30 days before the end of the introductory period.","issues":["bill_increase","price_negotiation"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-C/part-76/subpart-H/section-76.310","last_verified":"2026-10-12"}]},{"id":"fcc-broadband-labels","title":"FCC broadband consumer labels","citation":"47 CFR 8.1 (Infrastructure Investment and Jobs Act section 60504); amended by FCC 26-48, 91 FR 52251 (August 13, 2026)","jurisdiction":"us-federal","status":"in_effect","summary":"Fixed and mobile broadband providers must show a standard \"broadband consumer label\" for each plan they sell, at every point of sale (website, stores, phone sales) and in the customer's online account. The label shows the monthly price, introductory rates, fees, data allowance and typical speeds. An August 2026 FCC order will relax some display rules, but most of those changes had not taken effect on 2026-10-12.","source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-8/section-8.1","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Each provider of broadband internet access service must create and display a broadband consumer label for each stand-alone plan it currently offers, prominently displayed, publicly available and easily accessible to consumers, in the format the FCC prescribes.","issues":["billing_error","bill_increase"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-8/section-8.1","last_verified":"2026-10-12"},{"kind":"policy","claim":"The label contains critical information about the plan, including pricing, introductory rates, data allowances and performance metrics. Phone sales representatives must cover the monthly price, typical speeds, latency, data allowance, contract term and early termination fees.","issues":["billing_error","bill_increase"],"source":"https://www.federalregister.gov/documents/2026/08/13/2026-16503/empowering-broadband-consumers-through-transparency","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Under the current text, a provider must archive labels for at least two years after a plan stops being sold to new subscribers, and must give an existing customer on that plan the archived label within thirty days of a request. The August 2026 order eliminates the archiving requirement once its amendments to 8.1(a) take effect.","issues":["billing_error","bill_increase"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-8/section-8.1","last_verified":"2026-10-12"},{"kind":"policy","claim":"The FCC's August 2026 order (FCC 26-48) will let providers summarize the label orally on phone sales, show passthrough fees as a single \"up to\" amount split into government and third-party charges, use a link or icon instead of the full label at the point of sale and in account portals, and drop the machine-readable spreadsheet and archiving requirements. Its changes to 8.1(a) are delayed until the FCC publishes an effective date; its changes to 8.1(b) took effect September 14, 2026.","issues":["billing_error","bill_increase"],"source":"https://www.federalregister.gov/documents/2026/08/13/2026-16503/empowering-broadband-consumers-through-transparency","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Mediacom customer service (also the cancellation and dispute line)","value":"+1-855-633-4226","hours":"24 hours a day, seven days a week","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"}},{"index":1,"rung":"retention","note":"Mediacom publishes no separate retention number.","candidate_channels":["customer-service-phone"]},{"index":2,"rung":"written_complaint","channel":{"id":"totalcare-email","type":"email","label":"Mediacom customer service email (named in the customer agreement)","value":"totalcare@mediacomcc.com","purposes":["billing_error","poor_service","service_outage"],"source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"}},{"index":3,"rung":"executive","note":"The agreement names the SVP, Customer Service at Mediacom Park.","channel":{"id":"customer-service-mail","type":"mail","label":"Written complaints - Mediacom Customer Service (SVP, Customer Service)","value":"Mediacom Communications, 1 Mediacom Way, Mediacom Park, NY 10918, Attention - SVP, Customer Service","purposes":["billing_error","poor_service"],"notes":"The broadband disclosures say written complaints can be mailed to the Customer Service Department at this address; the agreement names the SVP, Customer Service.","source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"}},{"index":4,"rung":"regulator","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}},{"index":5,"rung":"state_agency","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":6,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":7,"rung":"arbitration","note":"Tell Mediacom about the Dispute by phone or email first; arbitration applies if it cannot be resolved informally. Small claims court where service was received is allowed.","channel":{"id":"dispute-notice-email","type":"email","label":"Notice of a Dispute (arbitration pre-step) and arbitration opt-out by email","value":"mcc.legal@mediacomcc.com","notes":"The agreement lets customers inform Mediacom of a Dispute by calling 1-855-633-4226 or emailing this address. Opt-out emails should be sent with delivery confirmation.","source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"}}],"known_blockers":["The support portal contact page renders only by JavaScript.","The agreement gives two ZIP codes for Mediacom Park (10918 for customer service, 10036 for arbitration opt-out)."],"security":{"official_domains":["mediacomcable.com","mediacomcc.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":18},"verified_from":{"page":18},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 18 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Mediacom Communications Corporation operates Mediacom cable service (Xtream1 app) and Mediacom Mobile. The residential agreement was last updated October 07, 2026 (effective June 1, 2026). No 2025-2026 ownership change was confirmed.","warnings":[]},"cancel_service":{"company":{"id":"mediacom","name":"Mediacom","sector":"internet_tv","website":"https://mediacomcable.com","account_url":"https://support.mediacomcable.com/Account/Dashboard"},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Give at least 7 days notice by phone or at a store; return equipment within 7 days.","evidence":["cancellation confirmation","disconnect date","equipment return receipt"],"steps":[{"do":"Call 855-633-4226 or visit a customer service location to cancel. Give at least seven days notice. Some services can be cancelled in the online account or the Xtream1 app.","channel":{"id":"customer-service-phone","type":"phone","label":"Mediacom customer service (also the cancellation and dispute line)","value":"+1-855-633-4226","hours":"24 hours a day, seven days a week","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"}},{"do":"Return all Mediacom equipment within seven days after service ends.","channel":{"id":"locations","type":"in_person","label":"Mediacom customer service locations","value":"https://support.mediacomcable.com/About/Contact/#locations","purposes":["cancel_service","equipment_return"],"source":"https://mediacomcable.com/","last_verified":"2026-10-12"}},{"do":"Check the final bill; billing continues until the service is disconnected. Any deposit is refunded less unpaid amounts."}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Mediacom customer service (also the cancellation and dispute line)","value":"+1-855-633-4226","hours":"24 hours a day, seven days a week","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"},{"id":"dispute-notice-email","type":"email","label":"Notice of a Dispute (arbitration pre-step) and arbitration opt-out by email","value":"mcc.legal@mediacomcc.com","notes":"The agreement lets customers inform Mediacom of a Dispute by calling 1-855-633-4226 or emailing this address. Opt-out emails should be sent with delivery confirmation.","source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"},{"id":"locations","type":"in_person","label":"Mediacom customer service locations","value":"https://support.mediacomcable.com/About/Contact/#locations","purposes":["cancel_service","equipment_return"],"source":"https://mediacomcable.com/","last_verified":"2026-10-12"},{"id":"customer-agreement","type":"portal","label":"Mediacom Residential Customer and User Agreement (effective June 1, 2026)","value":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","access":"open","source":"https://mediacomcable.com/legal","last_verified":"2026-10-12"},{"id":"rate-cards","type":"portal","label":"Mediacom standard rates","value":"https://support.mediacomcable.com/ratecards","source":"https://mediacomcable.com/","last_verified":"2026-10-12"},{"id":"broadband-label","type":"portal","label":"Mediacom broadband consumer disclosure labels","value":"https://shop.mediacomcable.com/broadbandlabels","access":"open","source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"Customers can cancel any service with at least seven (7) days advance notice by calling 855-633-4226 or visiting a customer service location; some services can be cancelled in the online account or Xtream1 app. Billing continues until the service is disconnected.","issues":["cancel_service"],"source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"},{"kind":"policy","claim":"Mediacom refunds a deposit after deducting any unpaid amounts.","issues":["cancel_service","deposit_refund"],"source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Customers may opt out of arbitration within thirty (30) days after accepting the agreement, by mail to Arbitration Opt-Out, Mediacom Communications Corporation, 1 Mediacom Way, Mediacom Park, NY 10036, or by email with delivery confirmation to mcc.legal@mediacomcc.com.","source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"},{"kind":"contact","claim":"Broadband consumer disclosure labels are at shop.mediacomcable.com/broadbandlabels.","source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"fcc-informal-complaints","title":"FCC informal complaints against common carriers","citation":"47 CFR 1.711 and 1.716-1.718 (Communications Act section 208)","jurisdiction":"us-federal","status":"in_effect","summary":"A consumer can file a written informal complaint with the FCC against a common carrier under section 208 of the Communications Act. The FCC forwards it to the carrier, which must respond in writing to the FCC with a copy to the complainant, by a due date the FCC may set. If the complaint is not resolved, the complainant has 6 months from the carrier's response to file a formal complaint that keeps the original filing date.","source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.717","last_verified":"2026-10-12","points_omitted":4,"points":[]},{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Mediacom customer service (also the cancellation and dispute line)","value":"+1-855-633-4226","hours":"24 hours a day, seven days a week","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"}},{"index":1,"rung":"retention","note":"Mediacom publishes no separate retention number.","candidate_channels":["customer-service-phone"]},{"index":2,"rung":"written_complaint","channel":{"id":"totalcare-email","type":"email","label":"Mediacom customer service email (named in the customer agreement)","value":"totalcare@mediacomcc.com","purposes":["billing_error","poor_service","service_outage"],"source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"}},{"index":3,"rung":"executive","note":"The agreement names the SVP, Customer Service at Mediacom Park.","channel":{"id":"customer-service-mail","type":"mail","label":"Written complaints - Mediacom Customer Service (SVP, Customer Service)","value":"Mediacom Communications, 1 Mediacom Way, Mediacom Park, NY 10918, Attention - SVP, Customer Service","purposes":["billing_error","poor_service"],"notes":"The broadband disclosures say written complaints can be mailed to the Customer Service Department at this address; the agreement names the SVP, Customer Service.","source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"}},{"index":4,"rung":"regulator","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}},{"index":5,"rung":"state_agency","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":6,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":7,"rung":"arbitration","note":"Tell Mediacom about the Dispute by phone or email first; arbitration applies if it cannot be resolved informally. Small claims court where service was received is allowed.","channel":{"id":"dispute-notice-email","type":"email","label":"Notice of a Dispute (arbitration pre-step) and arbitration opt-out by email","value":"mcc.legal@mediacomcc.com","notes":"The agreement lets customers inform Mediacom of a Dispute by calling 1-855-633-4226 or emailing this address. Opt-out emails should be sent with delivery confirmation.","source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"}}],"known_blockers":["The support portal contact page renders only by JavaScript.","The agreement gives two ZIP codes for Mediacom Park (10918 for customer service, 10036 for arbitration opt-out)."],"security":{"official_domains":["mediacomcable.com","mediacomcc.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":18},"verified_from":{"page":18},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 18 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Mediacom Communications Corporation operates Mediacom cable service (Xtream1 app) and Mediacom Mobile. The residential agreement was last updated October 07, 2026 (effective June 1, 2026). No 2025-2026 ownership change was confirmed.","warnings":[]},"equipment_return":{"company":{"id":"mediacom","name":"Mediacom","sector":"internet_tv","website":"https://mediacomcable.com","account_url":"https://support.mediacomcable.com/Account/Dashboard"},"issue":{"id":"equipment_return","name":"Equipment return"},"playbook_source":"company","summary":"Return all equipment within seven days after service ends.","evidence":["return receipt","equipment serial numbers"],"steps":[{"do":"Call or check the website for return instructions, and return the equipment within seven days.","channel":{"id":"customer-service-phone","type":"phone","label":"Mediacom customer service (also the cancellation and dispute line)","value":"+1-855-633-4226","hours":"24 hours a day, seven days a week","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"}},{"do":"If charged an unreturned equipment fee after returning it, send the receipt by email.","channel":{"id":"totalcare-email","type":"email","label":"Mediacom customer service email (named in the customer agreement)","value":"totalcare@mediacomcc.com","purposes":["billing_error","poor_service","service_outage"],"source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Mediacom customer service (also the cancellation and dispute line)","value":"+1-855-633-4226","hours":"24 hours a day, seven days a week","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"},{"id":"dispute-notice-email","type":"email","label":"Notice of a Dispute (arbitration pre-step) and arbitration opt-out by email","value":"mcc.legal@mediacomcc.com","notes":"The agreement lets customers inform Mediacom of a Dispute by calling 1-855-633-4226 or emailing this address. Opt-out emails should be sent with delivery confirmation.","source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"},{"id":"locations","type":"in_person","label":"Mediacom customer service locations","value":"https://support.mediacomcable.com/About/Contact/#locations","purposes":["cancel_service","equipment_return"],"source":"https://mediacomcable.com/","last_verified":"2026-10-12"},{"id":"customer-agreement","type":"portal","label":"Mediacom Residential Customer and User Agreement (effective June 1, 2026)","value":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","access":"open","source":"https://mediacomcable.com/legal","last_verified":"2026-10-12"},{"id":"rate-cards","type":"portal","label":"Mediacom standard rates","value":"https://support.mediacomcable.com/ratecards","source":"https://mediacomcable.com/","last_verified":"2026-10-12"},{"id":"broadband-label","type":"portal","label":"Mediacom broadband consumer disclosure labels","value":"https://shop.mediacomcable.com/broadbandlabels","access":"open","source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"All Mediacom equipment must be returned within seven days after service ends, or the customer must pay an unreturned equipment fee.","issues":["equipment_return","cancel_service"],"source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Customers may opt out of arbitration within thirty (30) days after accepting the agreement, by mail to Arbitration Opt-Out, Mediacom Communications Corporation, 1 Mediacom Way, Mediacom Park, NY 10036, or by email with delivery confirmation to mcc.legal@mediacomcc.com.","source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"},{"kind":"contact","claim":"Broadband consumer disclosure labels are at shop.mediacomcable.com/broadbandlabels.","source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Mediacom customer service (also the cancellation and dispute line)","value":"+1-855-633-4226","hours":"24 hours a day, seven days a week","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"}},{"index":1,"rung":"retention","note":"Mediacom publishes no separate retention number.","candidate_channels":["customer-service-phone"]},{"index":2,"rung":"written_complaint","channel":{"id":"totalcare-email","type":"email","label":"Mediacom customer service email (named in the customer agreement)","value":"totalcare@mediacomcc.com","purposes":["billing_error","poor_service","service_outage"],"source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"}},{"index":3,"rung":"executive","note":"The agreement names the SVP, Customer Service at Mediacom Park.","channel":{"id":"customer-service-mail","type":"mail","label":"Written complaints - Mediacom Customer Service (SVP, Customer Service)","value":"Mediacom Communications, 1 Mediacom Way, Mediacom Park, NY 10918, Attention - SVP, Customer Service","purposes":["billing_error","poor_service"],"notes":"The broadband disclosures say written complaints can be mailed to the Customer Service Department at this address; the agreement names the SVP, Customer Service.","source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"}},{"index":4,"rung":"regulator","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}},{"index":5,"rung":"state_agency","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":6,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":7,"rung":"arbitration","note":"Tell Mediacom about the Dispute by phone or email first; arbitration applies if it cannot be resolved informally. Small claims court where service was received is allowed.","channel":{"id":"dispute-notice-email","type":"email","label":"Notice of a Dispute (arbitration pre-step) and arbitration opt-out by email","value":"mcc.legal@mediacomcc.com","notes":"The agreement lets customers inform Mediacom of a Dispute by calling 1-855-633-4226 or emailing this address. Opt-out emails should be sent with delivery confirmation.","source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"}}],"known_blockers":["The support portal contact page renders only by JavaScript.","The agreement gives two ZIP codes for Mediacom Park (10918 for customer service, 10036 for arbitration opt-out)."],"security":{"official_domains":["mediacomcable.com","mediacomcc.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":18},"verified_from":{"page":18},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 18 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Mediacom Communications Corporation operates Mediacom cable service (Xtream1 app) and Mediacom Mobile. The residential agreement was last updated October 07, 2026 (effective June 1, 2026). No 2025-2026 ownership change was confirmed.","warnings":[]},"service_outage":{"company":{"id":"mediacom","name":"Mediacom","sector":"internet_tv","website":"https://mediacomcable.com","account_url":"https://support.mediacomcable.com/Account/Dashboard"},"issue":{"id":"service_outage","name":"Outage credit"},"playbook_source":"company","summary":"Ask for a prorated credit when service is out for more than 24 hours.","evidence":["outage start and end","ticket number"],"steps":[{"do":"Check the outage map and report the outage.","channel":{"id":"outage-map","type":"portal","label":"Mediacom outage map","value":"https://support.mediacomcable.com/OutageMap","purposes":["service_outage"],"source":"https://mediacomcable.com/","last_verified":"2026-10-12"}},{"do":"If the outage lasted more than 24 hours, ask for a credit for the time lost.","channel":{"id":"customer-service-phone","type":"phone","label":"Mediacom customer service (also the cancellation and dispute line)","value":"+1-855-633-4226","hours":"24 hours a day, seven days a week","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Mediacom customer service (also the cancellation and dispute line)","value":"+1-855-633-4226","hours":"24 hours a day, seven days a week","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"},{"id":"totalcare-email","type":"email","label":"Mediacom customer service email (named in the customer agreement)","value":"totalcare@mediacomcc.com","purposes":["billing_error","poor_service","service_outage"],"source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"},{"id":"dispute-notice-email","type":"email","label":"Notice of a Dispute (arbitration pre-step) and arbitration opt-out by email","value":"mcc.legal@mediacomcc.com","notes":"The agreement lets customers inform Mediacom of a Dispute by calling 1-855-633-4226 or emailing this address. Opt-out emails should be sent with delivery confirmation.","source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"},{"id":"outage-map","type":"portal","label":"Mediacom outage map","value":"https://support.mediacomcable.com/OutageMap","purposes":["service_outage"],"source":"https://mediacomcable.com/","last_verified":"2026-10-12"},{"id":"customer-agreement","type":"portal","label":"Mediacom Residential Customer and User Agreement (effective June 1, 2026)","value":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","access":"open","source":"https://mediacomcable.com/legal","last_verified":"2026-10-12"},{"id":"rate-cards","type":"portal","label":"Mediacom standard rates","value":"https://support.mediacomcable.com/ratecards","source":"https://mediacomcable.com/","last_verified":"2026-10-12"},{"id":"broadband-label","type":"portal","label":"Mediacom broadband consumer disclosure labels","value":"https://shop.mediacomcable.com/broadbandlabels","access":"open","source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"}],"facts":[{"kind":"compensation","claim":"If service is interrupted for more than 24 hours, the customer can ask for a credit for the time lost, limited to the portion of the monthly fee allocated to the outage (for example, 1/30th of the fee for one day of a 30-day cycle). Interruptions from weather, power outages or others' actions are excluded.","issues":["service_outage"],"source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Customers may opt out of arbitration within thirty (30) days after accepting the agreement, by mail to Arbitration Opt-Out, Mediacom Communications Corporation, 1 Mediacom Way, Mediacom Park, NY 10036, or by email with delivery confirmation to mcc.legal@mediacomcc.com.","source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"},{"kind":"contact","claim":"Broadband consumer disclosure labels are at shop.mediacomcable.com/broadbandlabels.","source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"fcc-informal-complaints","title":"FCC informal complaints against common carriers","citation":"47 CFR 1.711 and 1.716-1.718 (Communications Act section 208)","jurisdiction":"us-federal","status":"in_effect","summary":"A consumer can file a written informal complaint with the FCC against a common carrier under section 208 of the Communications Act. The FCC forwards it to the carrier, which must respond in writing to the FCC with a copy to the complainant, by a due date the FCC may set. If the complaint is not resolved, the complainant has 6 months from the carrier's response to file a formal complaint that keeps the original filing date.","source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.717","last_verified":"2026-10-12","points_omitted":4,"points":[]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Mediacom customer service (also the cancellation and dispute line)","value":"+1-855-633-4226","hours":"24 hours a day, seven days a week","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"}},{"index":1,"rung":"retention","note":"Mediacom publishes no separate retention number.","candidate_channels":["customer-service-phone"]},{"index":2,"rung":"written_complaint","channel":{"id":"totalcare-email","type":"email","label":"Mediacom customer service email (named in the customer agreement)","value":"totalcare@mediacomcc.com","purposes":["billing_error","poor_service","service_outage"],"source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"}},{"index":3,"rung":"executive","note":"The agreement names the SVP, Customer Service at Mediacom Park.","channel":{"id":"customer-service-mail","type":"mail","label":"Written complaints - Mediacom Customer Service (SVP, Customer Service)","value":"Mediacom Communications, 1 Mediacom Way, Mediacom Park, NY 10918, Attention - SVP, Customer Service","purposes":["billing_error","poor_service"],"notes":"The broadband disclosures say written complaints can be mailed to the Customer Service Department at this address; the agreement names the SVP, Customer Service.","source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"}},{"index":4,"rung":"regulator","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}},{"index":5,"rung":"state_agency","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":6,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":7,"rung":"arbitration","note":"Tell Mediacom about the Dispute by phone or email first; arbitration applies if it cannot be resolved informally. Small claims court where service was received is allowed.","channel":{"id":"dispute-notice-email","type":"email","label":"Notice of a Dispute (arbitration pre-step) and arbitration opt-out by email","value":"mcc.legal@mediacomcc.com","notes":"The agreement lets customers inform Mediacom of a Dispute by calling 1-855-633-4226 or emailing this address. Opt-out emails should be sent with delivery confirmation.","source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"}}],"known_blockers":["The support portal contact page renders only by JavaScript.","The agreement gives two ZIP codes for Mediacom Park (10918 for customer service, 10036 for arbitration opt-out)."],"security":{"official_domains":["mediacomcable.com","mediacomcc.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":18},"verified_from":{"page":18},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 18 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Mediacom Communications Corporation operates Mediacom cable service (Xtream1 app) and Mediacom Mobile. The residential agreement was last updated October 07, 2026 (effective June 1, 2026). No 2025-2026 ownership change was confirmed.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Mediacom customer service (also the cancellation and dispute line)","value":"+1-855-633-4226","hours":"24 hours a day, seven days a week","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://mediacomcable.com/legal/internet-broadband-disclosures","last_verified":"2026-10-12"}},{"index":1,"rung":"retention","note":"Mediacom publishes no separate retention number.","candidate_channels":["customer-service-phone"]},{"index":2,"rung":"written_complaint","channel":{"id":"totalcare-email","type":"email","label":"Mediacom customer service email (named in the customer agreement)","value":"totalcare@mediacomcc.com","purposes":["billing_error","poor_service","service_outage"],"source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"}},{"index":3,"rung":"executive","note":"The agreement names the SVP, Customer Service at Mediacom Park.","channel":{"id":"customer-service-mail","type":"mail","label":"Written complaints - Mediacom Customer Service (SVP, Customer Service)","value":"Mediacom Communications, 1 Mediacom Way, Mediacom Park, NY 10918, Attention - SVP, Customer Service","purposes":["billing_error","poor_service"],"notes":"The broadband disclosures say written complaints can be mailed to the Customer Service Department at this address; the agreement names the SVP, Customer Service.","source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"}},{"index":4,"rung":"regulator","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}},{"index":5,"rung":"state_agency","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":6,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":7,"rung":"arbitration","note":"Tell Mediacom about the Dispute by phone or email first; arbitration applies if it cannot be resolved informally. Small claims court where service was received is allowed.","channel":{"id":"dispute-notice-email","type":"email","label":"Notice of a Dispute (arbitration pre-step) and arbitration opt-out by email","value":"mcc.legal@mediacomcc.com","notes":"The agreement lets customers inform Mediacom of a Dispute by calling 1-855-633-4226 or emailing this address. Opt-out emails should be sent with delivery confirmation.","source":"https://mediacomcable.com/legal/residential-customer-and-user-agreement","last_verified":"2026-10-12"}}],"security":{"official_domains":["mediacomcable.com","mediacomcc.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":18},"verified_from":{"page":18},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 18 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"internet_tv","title":"Internet, cable and satellite TV — how complaints work","last_verified":"2026-10-12","file":"guides/internet_tv.md","page":"https://escalate.alexgaoth.com/#/guides/internet_tv"}}