TXU Energy: cancellation problem
Month-to-month plans cancel free; term plans owe the early cancellation fee on the EFL unless you move, cancel within 14 days of a terms-change notice, or cancel within 14 days of expiration.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 57 sources are the organization's own pages or government sites.
Collect
- EFL with the early cancellation fee
- contract end date
- proof of move and forwarding address
- any notice of changed terms
Steps
Check the EFL "Disclosure Chart" for the early cancellation fee and the contract end date.
If you are moving, give TXU evidence of the move and a forwarding address so no fee is charged.
If you just switched to TXU, rescind before midnight of the 3rd federal business day after receiving the TOSA, by phone, fax or email, and state that you rescind under the 3-day right of rescission.
Dispute any early cancellation fee charged despite an exception, then complain to the PUCT.
More contacts for this issue
Facts you can cite
- Policy
TXU charges no early cancellation fee if the customer moves and gives evidence of the move and a forwarding address, terminates within 14 days after TXU sends a notice of changed terms, or terminates within 14 days of the contract's expiration date.
Source: txu.com, verified 2026-10-12
- Fee
The early cancellation fee for a TXU contract is shown in the Disclosure Chart of the plan's EFL. Month-to-month contracts have no early cancellation fee.
Source: txu.com, verified 2026-10-12
- Deadline
A customer switching to TXU may rescind without fees before midnight of the 3rd federal business day after first receiving the TOSA, by calling 1-800-242-9113, faxing 1-800-232-9488 or emailing txuenergy@txu.com.
Source: txu.com, verified 2026-10-12
- Policy
If TXU terminates the contract after a disconnection, it may charge the early cancellation fee in the EFL.
Source: txu.com, verified 2026-10-12
Rules in force
- Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements15 U.S.C. 8401-8405
A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.
Source: law.cornell.edu, verified 2026-10-12
3 citable points
- Policy
Before obtaining the consumer's billing information, the seller must provide text that "clearly and conspicuously discloses all material terms of the transaction".
Source: law.cornell.edu, verified 2026-10-12
- Policy
The seller must provide "simple mechanisms for a consumer to stop recurring charges" on the consumer's credit card, debit card, bank account or other financial account.
Source: law.cornell.edu, verified 2026-10-12
- Process
A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.
Source: law.cornell.edu, verified 2026-10-12
- Policy
Rules not in force (do not cite)
- FTC "Click-to-Cancel" amendments to the Negative Option Rule (2024) Vacated16 CFR part 425 (2024 amendments, published November 15, 2024)
Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).
Not in force. Do not cite it as current law.
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Ask for a supervisory review; TXU must answer within 10 business days.
Written complaint
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Public Utility Commission of Texas. TXU must first have had the complaint; it must investigate within 21 days.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Texas Attorney General, Consumer Protection Division.
Watch out
- The TOSA used here is version TOSARESENT032022E (2022) and the YRAC is TXUEYRAC082023A; the plan's own EFL and TOSA control.
- Payment arrangements and plan changes need the account holder or sign-in.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
I cancelled TXU Energy on [date] and they still charge me. Use Escalate Anything to stop it and get refunded.Source code, other install options and the Claude Code plugin