TXU Energy: disconnection notice
Ask for a payment extension or deferred payment plan; Texas rules require a 10-day notice and protect critical care customers and extreme weather days.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 57 sources are the organization's own pages or government sites.
Collect
- disconnection notice
- account number
- physician statement for critical care
Steps
Call payment assistance before the disconnection date. Ask for a payment extension (up to the next bill's due date) or a deferred payment plan.
If an energy assistance agency will pay, have it send a pledge to TXU before the final due date.
If someone at home depends on electric life-support equipment, have the physician call and write to TXU confirming Critical Care status, and sign a deferred payment plan.
If TXU will not agree, complain to the PUCT before the disconnection date.
More contacts for this issue
Facts you can cite
- Deadline
The REP must issue a written disconnection notice at least 10 days before the disconnection date, mailed no earlier than the day after the bill's due date. Critical Care and Chronic Condition households get written notice at least 21 days before.
Source: txu.com, verified 2026-10-12
- Policy
The REP may not disconnect for nonpayment during an extreme weather emergency, or when an energy assistance provider will send enough payment by the final due date and the customer has paid or arranged the rest.
Source: txu.com, verified 2026-10-12
- Policy
A Critical Care Residential Customer is protected from disconnection for nonpayment for 63 days from the bill's issue date, if the physician contacts the REP, sends a written statement, and the customer enters a deferred payment plan.
Source: txu.com, verified 2026-10-12
- Fee
TXU may charge a Disconnect Notice Fee of up to $20 per notice, and a Disconnect Recovery Charge of up to $30 if the bill is not paid before the disconnection date.
Source: txu.com, verified 2026-10-12
- Policy
A TXU payment extension does not change the monthly due date and cannot go past the next bill's due date; late and notice fees may still apply.
Source: txu.com, verified 2026-10-12
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Ask for a supervisory review; TXU must answer within 10 business days.
Written complaint
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Public Utility Commission of Texas. TXU must first have had the complaint; it must investigate within 21 days.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Texas Attorney General, Consumer Protection Division.
Watch out
- The TOSA used here is version TOSARESENT032022E (2022) and the YRAC is TXUEYRAC082023A; the plan's own EFL and TOSA control.
- Payment arrangements and plan changes need the account holder or sign-in.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
TXU Energy says it will disconnect my service on [date]. Use Escalate Anything to stop it.Source code, other install options and the Claude Code plugin