TXU Energy: deposit not returned
TXU refunds the deposit with interest after 12 consecutive on-time months, or when the account closes.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 57 sources are the organization's own pages or government sites.
Collect
- deposit amount and date
- payment history
- final bill
Steps
After 12 on-time payments, ask TXU to credit the deposit plus interest.
After closing, check that the deposit plus interest, less the final balance, was refunded.
More contacts for this issue
Facts you can cite
- Policy
After 12 consecutive months of bills paid in full with no late payments, TXU refunds the deposit and accrued interest as a bill credit. On account closure, it refunds the deposit and interest after deducting any balance owed.
Source: txu.com, verified 2026-10-12
- Limit
A TXU deposit is not more than the greater of one-fifth of the expected annual bill or the expected bill for the next two months.
Source: txu.com, verified 2026-10-12
- Policy
TXU says it may waive the deposit for customers who are 55 or older, victims of family violence with a prescribed letter, and medically indigent customers with proof. A deposit can be split into two equal installments.
Source: txu.com, verified 2026-10-12
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Ask for a supervisory review; TXU must answer within 10 business days.
Written complaint
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Public Utility Commission of Texas. TXU must first have had the complaint; it must investigate within 21 days.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Texas Attorney General, Consumer Protection Division.
Watch out
- The TOSA used here is version TOSARESENT032022E (2022) and the YRAC is TXUEYRAC082023A; the plan's own EFL and TOSA control.
- Payment arrangements and plan changes need the account holder or sign-in.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
TXU Energy has not returned my [amount] deposit. Use Escalate Anything to get it back.Source code, other install options and the Claude Code plugin