TXU Energy: outage credit
Report outages to the TDU, not to TXU.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 57 sources are the organization's own pages or government sites.
Collect
- service address
- ESI ID
- outage start time
Steps
Call the TDU for the area: Oncor 1-888-313-4747, CenterPoint 1-800-332-7143 or 713-207-2222, AEP Texas 1-866-223-8508, TNMP 1-888-866-7456.
Facts you can cite
- Contact
TXU says the TDU maintains the power lines and restores power, and outages should be reported to the local TDU.
Source: txu.com, verified 2026-10-12
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Ask for a supervisory review; TXU must answer within 10 business days.
Written complaint
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Public Utility Commission of Texas. TXU must first have had the complaint; it must investigate within 21 days.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Texas Attorney General, Consumer Protection Division.
Watch out
- The TOSA used here is version TOSARESENT032022E (2022) and the YRAC is TXUEYRAC082023A; the plan's own EFL and TOSA control.
- Payment arrangements and plan changes need the account holder or sign-in.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
My TXU Energy service was down from [date] to [date]. Use Escalate Anything to get a credit.Source code, other install options and the Claude Code plugin