TurboTax: cancellation problem

Collect

• Intuit Account email
• renewal charge date and amount
• cancellation confirmation

Steps

1. Sign in to the Intuit Account and select Cancel Membership to cancel TurboTax Advantage.

   OnlineCancel TurboTax Advantage (sign in, then Cancel Membership) Sign-in required

2. If you missed the Advantage cancellation deadline, wait for the software download, submit a refund request within 60 days of receiving the product, then cancel the membership.

   OnlineIntuit Refund Request form (Intuit Account > Products & billing > Request or track a refund) Sign-in required

3. For other subscriptions, follow that service's cancel instructions (for example Account & Settings for Expert 365 Business). Deleting the mobile app does not cancel a subscription.

More contacts for this issue

Facts you can cite

• Policy

  Intuit Terms (Section A): "Your payment to Intuit will automatically renew at the end of the applicable subscription period." "Subscription cancellations will take effect the day after the last day of the current subscription period." "We do not provide refunds or credits for any cancellations or partial subscription period."

  Source: intuit.com, verified 2026-10-13

• Deadline

  If you miss the TurboTax Advantage auto-renewal cancellation deadline, submit a refund request "within 60 days of receiving your product," then cancel the membership.

  Source: ttlc.intuit.com, verified 2026-10-13

• Process

  FTC v. Intuit (FTC Docket No. 9408): on January 22, 2024 the Commission (3-0) found that Intuit "engaged in deceptive advertising" of "free" TurboTax products and issued a Final Order barring "free" claims unless the product is free for all or the qualifying share of consumers is disclosed. The press release describes no money for consumers.

  Source: ftc.gov, verified 2026-10-13

• Process

  On March 20, 2026 the U.S. Court of Appeals for the Fifth Circuit (No. 24-60040) held that adjudicating the deceptive advertising claim before an administrative law judge violated the separation of powers: "Intuit's petition for review is GRANTED; the FTC's order is VACATED; and the case is REMANDED to the agency for further proceedings." No later ruling was found on 2026-10-13; the FTC case page shows "Closed" and was last updated June 14, 2024.

  Source: ca5.uscourts.gov, verified 2026-10-13

• Policy

  The 2022 multistate settlement bars Intuit from misleading taxpayers about needing to upgrade, requires clear and conspicuous disclosure of free-product limits, disclosure at the earliest possible point that a user will not qualify, and bars making users re-enter data when they return to a free product. California's share was $11.4 million for about 370,000 Californians.

  Source: oag.ca.gov, verified 2026-10-13

Tips

• Company tip

  Do not open links in a suspicious email that claims to be from TurboTax. Forward it to security@intuit.com, and forward fake IRS emails to phishing@irs.gov.

  Source: turbotax.intuit.com, verified 2026-10-13

Rules in force

• Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements
  15 U.S.C. 8401-8405

  A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.

  Source: law.cornell.edu, verified 2026-10-12

  3 citable points

  • Policy

    Before obtaining the consumer's billing information, the seller must provide text that "clearly and conspicuously discloses all material terms of the transaction".

    Source: law.cornell.edu, verified 2026-10-12

  • Policy

    The seller must provide "simple mechanisms for a consumer to stop recurring charges" on the consumer's credit card, debit card, bank account or other financial account.

    Source: law.cornell.edu, verified 2026-10-12

  • Process

    A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.

    Source: law.cornell.edu, verified 2026-10-12

Rules not in force (do not cite)

• FTC "Click-to-Cancel" amendments to the Negative Option Rule (2024) Vacated
  16 CFR part 425 (2024 amendments, published November 15, 2024)

  Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).

  Not in force. Do not cite it as current law.

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneTurboTax customer support (1-800-4-INTUIT) +1-800-446-8848

2. Written complaint

   OnlineIntuit Refund Request form (Intuit Account > Products & billing > Request or track a refund) Sign-in required

3. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

   Card dispute for charges after a cancellation.

4. Federal regulator

   RegulatorFederal Trade Commission +1-877-382-4357

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

Related

• Cancellation problem at other companies
• How TurboTax complaints actually go (dossier, checked 2026-10-13)
• Subscriptions — how complaints work
• TurboTax: refund request
• TurboTax: unauthorized charge
• TurboTax: bill went up