SimpliSafe: cancellation problem

Collect

• account email
• date and time of the call or app request
• cancellation confirmation
• proof of mail delivery if sent by mail
• card or bank statements

Steps

1. Call the cancellation line in the Terms of Service and follow the instructions. Be ready for security questions. Write down the date, the representative's name and any confirmation.

   PhoneCustomer Support line named in the Terms of Service for notice of termination +1-800-548-9508

2. Or start "Initiate Cancellation" in the app, then answer SimpliSafe's call-back at the phone number you give to confirm it.

   AppSimpliSafe app "Initiate Cancellation" process SimpliSafe mobile app, "Initiate Cancellation" Sign-in required

3. Or mail written notice of termination by regular or overnight mail with tracking.

   MailWritten notice of termination by regular mail or overnight delivery (principal place of business) SimpliSafe, Inc., 100 Summer Street, 3rd Floor, Boston, MA 02110

4. Make sure you get a confirmation. SimpliSafe refunds unearned charges only for full calendar months after termination.

5. If SimpliSafe charges you after the confirmed cancellation, ask support to reverse it, then dispute the charge with your card issuer.

   PhoneSimpliSafe phone support +1-888-910-1458

Facts you can cite

• Process

  The Terms of Service say "Subscriber shall provide notice of termination to SimpliSafe by (1) regular mail, postage prepaid, or overnight delivery, (2) calling SimpliSafe Customer Support at 1-800-548-9508 and following the instructions provided" or (3) any other cancellation method SimpliSafe deploys, including the app's "Initiate Cancellation" process.

  Source: simplisafe.com, verified 2026-10-13

• Process

  Cancellation takes effect on SimpliSafe's receipt and confirmation of the notice. SimpliSafe may ask standard security questions to verify it. An app cancellation request results in a call-back to a user-provided phone number to confirm it.

  Source: simplisafe.com, verified 2026-10-13

• Fee

  "There are no termination fees." "SimpliSafe shall refund any unearned service charges with respect to any full calendar month following any termination." "SimpliSafe shall not refund any unearned service charges with respect to any partial calendar month following any termination."

  Source: simplisafe.com, verified 2026-10-13

• Policy

  The Terms of Service say "You agree to continue paying any relevant monthly service fee per your auto renewing subscription" "until you or SimpliSafe terminate your subscription", and "Service billing recurs thereafter on a monthly basis on that same day of the month as the original bill date".

  Source: simplisafe.com, verified 2026-10-13

• Deadline

  The Terms of Service and the Terms of Sale (both updated November 2025) require AAA consumer arbitration and bar class arbitration. Each lets you opt out "BY EMAILING TOS@SIMPLISAFE.COM WITHIN 60 DAYS" of the terms first becoming binding. Revised Terms of Service changes can be rejected within 30 days of posting by emailing the same address.

  Source: simplisafe.com, verified 2026-10-13

Rules in force

• FTC Cooling-Off Rule for door-to-door sales (Rule Concerning Cooling-Off Period for Sales Made at Homes or at Certain Other Locations)
  16 CFR Part 429

  A buyer may cancel a covered door-to-door sale (made at the buyer's home, workplace or dormitory, or at a seller's temporary location such as a hotel room, convention center, fairground or restaurant) until midnight of the third business day after the sale, for any reason. The seller must tell the buyer about this right orally and in writing, give two cancellation forms, and refund all payments within 10 business days of a valid cancellation. Home security systems, alarm monitoring and pest control sold at the door are common examples. State laws may give more rights.

  Source: consumer.ftc.gov, verified 2026-10-13

  9 citable points

  • Limit

    A "door-to-door sale" is a sale, lease or rental of consumer goods or services with a purchase price of $25 or more if made at the buyer's residence, or $130 or more if made at other locations, where the seller personally solicits the sale (even if the buyer invited the contact) and the buyer agrees to buy at a place other than the seller's place of business.

    Source: law.cornell.edu, verified 2026-10-13

  • Limit

    The definition excludes sales after the buyer visits the seller's permanent retail store, sales conducted entirely by mail or telephone with no other prior contact, buyer-initiated emergency sales where the buyer gives a handwritten, dated, signed waiver, home repair or maintenance the buyer asked for (extra goods or services sold during that visit are still covered), and sales of real property, insurance and certain securities.

    Source: law.cornell.edu, verified 2026-10-13

  • Deadline

    The seller must give a completed receipt or contract that states, near the buyer's signature, in bold type of at least 10 points: "You, the buyer, may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction." A business day is any calendar day except Sunday and federal holidays, so Saturdays count.

    Source: law.cornell.edu, verified 2026-10-13

  • Process

    The seller must give the buyer two copies of a "NOTICE OF CANCELLATION" form and must tell the buyer orally, at the time the buyer signs, about the right to cancel. The seller may not misrepresent the buyer's right to cancel.

    Source: law.cornell.edu, verified 2026-10-13

  • Deadline

    Within 10 business days after receiving a valid cancellation notice, the seller must refund all payments, return any trade-in in substantially as good condition, cancel any negotiable instrument and security interest, and tell the buyer whether it will pick up or abandon any goods left with the buyer.

    Source: law.cornell.edu, verified 2026-10-13

  • Deadline

    Under the notice of cancellation form, if the seller does not pick up the goods within 20 days of the buyer's notice of cancellation, the buyer may keep or dispose of them without further obligation.

    Source: law.cornell.edu, verified 2026-10-13

  • Process

    To cancel, sign and date one copy of the cancellation form and mail it to the address given, postmarked before midnight of the third business day. If the seller gave no form, write a cancellation letter postmarked within three business days. The FTC suggests certified mail with a return receipt and keeping a copy. No reason is needed.

    Source: consumer.ftc.gov, verified 2026-10-13

  • Process

    Report a seller that does not honor the rule to the FTC at ReportFraud.ftc.gov and to your state attorney general or local consumer protection agency. For a credit card purchase, also dispute the charge with the card company.

    Source: consumer.ftc.gov, verified 2026-10-13

  • Limit

    The rule does not apply to sellers of automobiles at auctions, tent sales or other temporary locations when the seller has a permanent place of business, or to sellers of arts or crafts at fairs or similar places.

    Source: law.cornell.edu, verified 2026-10-13

• Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements
  15 U.S.C. 8401-8405

  A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.

  Source: law.cornell.edu, verified 2026-10-12

  3 citable points

  • Policy

    Before obtaining the consumer's billing information, the seller must provide text that "clearly and conspicuously discloses all material terms of the transaction".

    Source: law.cornell.edu, verified 2026-10-12

  • Policy

    The seller must provide "simple mechanisms for a consumer to stop recurring charges" on the consumer's credit card, debit card, bank account or other financial account.

    Source: law.cornell.edu, verified 2026-10-12

  • Process

    A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.

    Source: law.cornell.edu, verified 2026-10-12

Rules not in force (do not cite)

• FTC "Click-to-Cancel" amendments to the Negative Option Rule (2024) Vacated
  16 CFR part 425 (2024 amendments, published November 15, 2024)

  Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).

  Not in force. Do not cite it as current law.

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneSimpliSafe phone support +1-888-910-1458

2. Retention team

   PhoneCustomer Support line named in the Terms of Service for notice of termination +1-800-548-9508

   The cancellation line named in the Terms of Service.

3. Written complaint

   MailWritten notice of termination by regular mail or overnight delivery (principal place of business) SimpliSafe, Inc., 100 Summer Street, 3rd Floor, Boston, MA 02110

   Send by a method with proof of delivery.

4. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

   Card dispute for monitoring charges after a confirmed cancellation, or for a return refund not paid.

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

6. Arbitration

   AAA consumer arbitration under the Terms of Sale and Terms of Service (both November 2025), no class actions. Opt out by emailing TOS@simplisafe.com within 60 days of the terms first becoming binding; reject later Terms of Service changes within 30 days of posting. Terms of Service section 39(d) excludes tort claims for bodily injury or property damage. Neither document mentions small claims court.

Watch out

Related

• Cancellation problem at other companies
• Home security and pest control — how complaints work
• SimpliSafe: refund request
• SimpliSafe: billing error