SimpliSafe

Get help with (3)

• Cancellation problemMonitoring is month-to-month with no termination fee. Cancel by phone at 1-800-548-9508, through the app's "Initiate Cancellation", or by mail. Cancellation takes effect when SimpliSafe receives and confirms it, and charges for a partial calendar month are not refunded.
• Refund requestEquipment bought directly from SimpliSafe can be returned within 60 days of delivery for a full refund, and SimpliSafe pays return shipping. Equipment bought from a retailer goes back to that retailer.
• Billing errorFix payment methods in Plan & Billing or at 1-800-297-1605. SimpliSafe can raise monitoring prices by email notice, effective immediately where the law allows.

Contacts (8)

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneSimpliSafe phone support +1-888-910-1458

2. Retention team

   PhoneCustomer Support line named in the Terms of Service for notice of termination +1-800-548-9508

   The cancellation line named in the Terms of Service.

3. Written complaint

   MailWritten notice of termination by regular mail or overnight delivery (principal place of business) SimpliSafe, Inc., 100 Summer Street, 3rd Floor, Boston, MA 02110

   Send by a method with proof of delivery.

4. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

   Card dispute for monitoring charges after a confirmed cancellation, or for a return refund not paid.

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

6. Arbitration

   AAA consumer arbitration under the Terms of Sale and Terms of Service (both November 2025), no class actions. Opt out by emailing TOS@simplisafe.com within 60 days of the terms first becoming binding; reject later Terms of Service changes within 30 days of posting. Terms of Service section 39(d) excludes tort claims for bodily injury or property damage. Neither document mentions small claims court.

Known blockers

Scam warnings

More facts

• Limit

  The Terms of Sale give a Limited Warranty that covered products "will be free from defects in materials and workmanship under normal use and service for one (1) year". SimpliSafe chooses the remedy (replacement, refund or store credit). Batteries, adhesive tapes and third-party items are excluded. SimpliSafe pays return shipping for warranty returns.

  Source: simplisafe.com, verified 2026-10-13

• Policy

  The Terms of Service give a three-day "Practice Mode Period" after system activation. During it SimpliSafe will not notify authorities, the customer or emergency contacts about any alarm signal, even in an actual emergency.

  Source: simplisafe.com, verified 2026-10-13

Verification notes

DIY home security. Equipment is bought outright; professional monitoring is a separate month-to-month subscription that renews automatically and has no termination fee (Terms of Service, November 2025). Equipment bought directly from SimpliSafe has a 60-day return window from delivery. The Terms of Sale and the Terms of Service each require AAA arbitration with a 60-day email opt-out. Neither document has a 3-business-day cancellation notice. SimpliSafe publishes several phone numbers: 1-888-910-1458 (support contact page), 1-800-548-9508 (cancellation, Terms of Service), 1-800-297-1605 (payment methods, Terms of Service) and 1-888-957-4675 (warranty, Terms of Sale). No SimpliSafe page about phishing or impersonation was found.