{"id":"simplisafe","page":"https://escalate.alexgaoth.com/#/c/simplisafe","html":"https://escalate.alexgaoth.com/c/simplisafe/","generated":"2026-10-15","company":{"id":"simplisafe","name":"SimpliSafe","aliases":["simplisafe inc","simpli safe"],"sector":"home_services","website":"https://simplisafe.com","official_domains":["simplisafe.com"],"regulators":["ftc"],"notes":"DIY home security. Equipment is bought outright; professional monitoring is a separate month-to-month subscription that renews automatically and has no termination fee (Terms of Service, November 2025). Equipment bought directly from SimpliSafe has a 60-day return window from delivery. The Terms of Sale and the Terms of Service each require AAA arbitration with a 60-day email opt-out. Neither document has a 3-business-day cancellation notice. SimpliSafe publishes several phone numbers: 1-888-910-1458 (support contact page), 1-800-548-9508 (cancellation, Terms of Service), 1-800-297-1605 (payment methods, Terms of Service) and 1-888-957-4675 (warranty, Terms of Sale). No SimpliSafe page about phishing or impersonation was found.","channels":[{"id":"support-phone","type":"phone","label":"SimpliSafe phone support","value":"+1-888-910-1458","hours":"Every day, 8 a.m.-midnight EST","purposes":["billing_error","refund_request","poor_service","cancel_service"],"source":"https://support.simplisafe.com/pages/contact-us?lang=en_US","last_verified":"2026-10-13"},{"id":"live-chat","type":"chat","label":"SimpliSafe Live Chat (\"Start Chatting\" on the support contact page)","value":"https://support.simplisafe.com/pages/contact-us?lang=en_US","hours":"24/7","purposes":["billing_error","refund_request","poor_service"],"source":"https://support.simplisafe.com/pages/contact-us?lang=en_US","last_verified":"2026-10-13"},{"id":"cancellation-phone","type":"phone","label":"Customer Support line named in the Terms of Service for notice of termination","value":"+1-800-548-9508","purposes":["cancel_service"],"notes":"The Terms of Service say to give notice of termination by \"calling SimpliSafe Customer Support at 1-800-548-9508 and following the instructions provided.\" SimpliSafe may ask standard security questions to verify the request.","source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"},{"id":"app-cancellation","type":"app","label":"SimpliSafe app \"Initiate Cancellation\" process","value":"SimpliSafe mobile app, \"Initiate Cancellation\"","purposes":["cancel_service"],"access":"login","notes":"The Terms of Service say the app process \"may create a cancellation request\" \"resulting in a call back by SimpliSafe to a user provided phone number to confirm cancellation.\"","source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"},{"id":"cancellation-mail","type":"mail","label":"Written notice of termination by regular mail or overnight delivery (principal place of business)","value":"SimpliSafe, Inc., 100 Summer Street, 3rd Floor, Boston, MA 02110","purposes":["cancel_service"],"notes":"The Terms of Service allow notice of termination \"by (1) regular mail, postage prepaid, or overnight delivery\" to SimpliSafe's principal place of business but do not print the address in that section. The State Alarm Company Licenses page lists this address as the \"Mailing Address and Principal Place of Business\". The privacy policy gives 100 Summer St, Suite 300, Boston, MA 02110, Attention: Legal for privacy mail.","source":"https://simplisafe.com/legal/licenses","last_verified":"2026-10-13"},{"id":"billing-phone","type":"phone","label":"Plan & Billing line (update or remove a payment method)","value":"+1-800-297-1605","purposes":["billing_error"],"notes":"The Terms of Service print it as \"1800-297-1605\": \"Go to Plan & Billing under your account settings or contact us at 1800-297-1605.\"","source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"},{"id":"warranty-phone","type":"phone","label":"Customer Support for warranty service (1-888-95-SIMPLI)","value":"+1-888-957-4675","purposes":["warranty_claim"],"notes":"The Terms of Sale say \"For warranty service, please contact SimpliSafe Customer Support at 1-888-95-SIMPLI (957-4675)\".","source":"https://simplisafe.com/legal/terms-sale","last_verified":"2026-10-13"},{"id":"arbitration-opt-out-email","type":"email","label":"Arbitration opt-out and rejection of revised terms","value":"TOS@simplisafe.com","notes":"Opt out of arbitration within 60 days of the Terms of Sale or Terms of Service first becoming binding on you. Reject later changes to the Terms of Service within 30 days of their posting.","source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"}],"escalation":[{"rung":"frontline","channel":"support-phone"},{"rung":"retention","channel":"cancellation-phone","note":"The cancellation line named in the Terms of Service."},{"rung":"written_complaint","channel":"cancellation-mail","note":"Send by a method with proof of delivery."},{"rung":"payment_dispute","note":"Card dispute for monitoring charges after a confirmed cancellation, or for a return refund not paid."},{"rung":"state_agency","agency_kind":"attorney_general"},{"rung":"arbitration","note":"AAA consumer arbitration under the Terms of Sale and Terms of Service (both November 2025), no class actions. Opt out by emailing TOS@simplisafe.com within 60 days of the terms first becoming binding; reject later Terms of Service changes within 30 days of posting. Terms of Service section 39(d) excludes tort claims for bodily injury or property damage. Neither document mentions small claims court."}],"playbooks":[{"issue":"cancel_service","summary":"Monitoring is month-to-month with no termination fee. Cancel by phone at 1-800-548-9508, through the app's \"Initiate Cancellation\", or by mail. Cancellation takes effect when SimpliSafe receives and confirms it, and charges for a partial calendar month are not refunded.","evidence":["account email","date and time of the call or app request","cancellation confirmation","proof of mail delivery if sent by mail","card or bank statements"],"steps":[{"do":"Call the cancellation line in the Terms of Service and follow the instructions. Be ready for security questions. Write down the date, the representative's name and any confirmation.","channel":"cancellation-phone"},{"do":"Or start \"Initiate Cancellation\" in the app, then answer SimpliSafe's call-back at the phone number you give to confirm it.","channel":"app-cancellation"},{"do":"Or mail written notice of termination by regular or overnight mail with tracking.","channel":"cancellation-mail"},{"do":"Make sure you get a confirmation. SimpliSafe refunds unearned charges only for full calendar months after termination."},{"do":"If SimpliSafe charges you after the confirmed cancellation, ask support to reverse it, then dispute the charge with your card issuer.","channel":"support-phone"}],"facts":[{"kind":"process","claim":"The Terms of Service say \"Subscriber shall provide notice of termination to SimpliSafe by (1) regular mail, postage prepaid, or overnight delivery, (2) calling SimpliSafe Customer Support at 1-800-548-9508 and following the instructions provided\" or (3) any other cancellation method SimpliSafe deploys, including the app's \"Initiate Cancellation\" process.","issues":["cancel_service"],"source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"},{"kind":"process","claim":"Cancellation takes effect on SimpliSafe's receipt and confirmation of the notice. SimpliSafe may ask standard security questions to verify it. An app cancellation request results in a call-back to a user-provided phone number to confirm it.","issues":["cancel_service"],"source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"},{"kind":"fee","claim":"\"There are no termination fees.\" \"SimpliSafe shall refund any unearned service charges with respect to any full calendar month following any termination.\" \"SimpliSafe shall not refund any unearned service charges with respect to any partial calendar month following any termination.\"","issues":["cancel_service","early_termination_fee"],"source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"},{"kind":"policy","claim":"The Terms of Service say \"You agree to continue paying any relevant monthly service fee per your auto renewing subscription\" \"until you or SimpliSafe terminate your subscription\", and \"Service billing recurs thereafter on a monthly basis on that same day of the month as the original bill date\".","issues":["cancel_service","billing_error"],"source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"}]},{"issue":"refund_request","summary":"Equipment bought directly from SimpliSafe can be returned within 60 days of delivery for a full refund, and SimpliSafe pays return shipping. Equipment bought from a retailer goes back to that retailer.","evidence":["order number","delivery date","proof of purchase","return tracking number","date the warehouse received the return"],"steps":[{"do":"Check where you bought the equipment. Items from retail partners or other online sellers must be returned to that seller."},{"do":"Within 60 days of delivery, contact SimpliSafe support with your order number and ask for a prepaid return label.","channel":"live-chat"},{"do":"Ship the return with tracking. The refund goes to the original payment method, usually 5-7 business days after the warehouse receives it."},{"do":"Cancel monitoring separately if you have it. The return policy does not say that returning equipment cancels the monitoring subscription.","channel":"cancellation-phone"},{"do":"If the refund does not arrive, call support with the tracking number, then dispute the charge with your card issuer.","channel":"support-phone"}],"facts":[{"kind":"deadline","claim":"SimpliSafe's return policy says \"Test SimpliSafe® in your home for 60 days.\" The 60 days run from the delivery date. Returns to SimpliSafe are only for items bought from the SimpliSafe website or with a SimpliSafe representative; \"Products purchased from our retail partners or other online sellers must be returned at the same point of sale.\"","issues":["refund_request"],"source":"https://support.simplisafe.com/articles/orders-warranty/simplisafe-return-policy?lang=en_US","last_verified":"2026-10-13"},{"kind":"policy","claim":"The return policy says \"we'll even pay return shipping\"; support can create a prepaid shipping label. Have the order number ready when you contact support.","issues":["refund_request"],"source":"https://support.simplisafe.com/articles/orders-warranty/simplisafe-return-policy?lang=en_US","last_verified":"2026-10-13"},{"kind":"process","claim":"The refund goes to the original payment method. The return policy says to allow a standard 5-7 business days after the warehouse receives the return, and that processing may take longer.","issues":["refund_request"],"source":"https://support.simplisafe.com/articles/orders-warranty/simplisafe-return-policy?lang=en_US","last_verified":"2026-10-13"},{"kind":"deadline","claim":"The Terms of Sale say \"Unless specified otherwise, the time frame for any satisfaction guarantee is 60 days.\" It applies item by item, starts on the delivery date for direct orders or the purchase date for retailer purchases, is non-transferable, and may require proof of purchase. \"For online purchases where Delivery Date cannot be confirmed, Purchaser agrees that the start date for any relevant warranty or guarantee will be 30 days from the online purchase date.\"","issues":["refund_request"],"source":"https://simplisafe.com/legal/terms-sale","last_verified":"2026-10-13"}]},{"issue":"billing_error","summary":"Fix payment methods in Plan & Billing or at 1-800-297-1605. SimpliSafe can raise monitoring prices by email notice, effective immediately where the law allows.","evidence":["bill or card statement with the charge","plan price at sign-up","any price-change email","cancellation confirmation if charged after cancelling"],"steps":[{"do":"Compare the charge with your plan price and any price-change email from SimpliSafe."},{"do":"Call the billing line or support. Ask for a correction and a reference number.","channel":"billing-phone"},{"do":"If SimpliSafe does not fix it, dispute the charge with your card issuer within the deadline in rules/fcba-billing-error."}],"facts":[{"kind":"contact","claim":"The Terms of Service say \"Go to Plan & Billing under your account settings or contact us at 1800-297-1605\" to update or remove a payment method.","issues":["billing_error"],"source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"},{"kind":"policy","claim":"\"SimpliSafe may increase periodic recurring charges at any time under this Agreement by sending the notice to you by email\" to the email address on file, and \"any change in charges can be made effective immediately, after notice of such a pricing change is provided\". No minimum notice period is stated.","issues":["billing_error","bill_increase"],"source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"}]}],"facts":[{"kind":"limit","claim":"The Terms of Sale give a Limited Warranty that covered products \"will be free from defects in materials and workmanship under normal use and service for one (1) year\". SimpliSafe chooses the remedy (replacement, refund or store credit). Batteries, adhesive tapes and third-party items are excluded. SimpliSafe pays return shipping for warranty returns.","issues":["warranty_claim"],"source":"https://simplisafe.com/legal/terms-sale","last_verified":"2026-10-13"},{"kind":"policy","claim":"The Terms of Service give a three-day \"Practice Mode Period\" after system activation. During it SimpliSafe will not notify authorities, the customer or emergency contacts about any alarm signal, even in an actual emergency.","issues":["poor_service"],"source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"},{"kind":"deadline","claim":"The Terms of Service and the Terms of Sale (both updated November 2025) require AAA consumer arbitration and bar class arbitration. Each lets you opt out \"BY EMAILING TOS@SIMPLISAFE.COM WITHIN 60 DAYS\" of the terms first becoming binding. Revised Terms of Service changes can be rejected within 30 days of posting by emailing the same address.","source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"}],"known_blockers":["Phone cancellation can include security questions, and app cancellation needs a call-back to the account holder's phone, so the person may need to take the call.","The app and Plan & Billing need sign-in.","Equipment bought from a retailer cannot be returned to SimpliSafe."]},"playbooks":{"cancel_service":{"company":{"id":"simplisafe","name":"SimpliSafe","sector":"home_services","website":"https://simplisafe.com","account_url":null},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Monitoring is month-to-month with no termination fee. Cancel by phone at 1-800-548-9508, through the app's \"Initiate Cancellation\", or by mail. Cancellation takes effect when SimpliSafe receives and confirms it, and charges for a partial calendar month are not refunded.","evidence":["account email","date and time of the call or app request","cancellation confirmation","proof of mail delivery if sent by mail","card or bank statements"],"steps":[{"do":"Call the cancellation line in the Terms of Service and follow the instructions. Be ready for security questions. Write down the date, the representative's name and any confirmation.","channel":{"id":"cancellation-phone","type":"phone","label":"Customer Support line named in the Terms of Service for notice of termination","value":"+1-800-548-9508","purposes":["cancel_service"],"notes":"The Terms of Service say to give notice of termination by \"calling SimpliSafe Customer Support at 1-800-548-9508 and following the instructions provided.\" SimpliSafe may ask standard security questions to verify the request.","source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"}},{"do":"Or start \"Initiate Cancellation\" in the app, then answer SimpliSafe's call-back at the phone number you give to confirm it.","channel":{"id":"app-cancellation","type":"app","label":"SimpliSafe app \"Initiate Cancellation\" process","value":"SimpliSafe mobile app, \"Initiate Cancellation\"","purposes":["cancel_service"],"access":"login","notes":"The Terms of Service say the app process \"may create a cancellation request\" \"resulting in a call back by SimpliSafe to a user provided phone number to confirm cancellation.\"","source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"}},{"do":"Or mail written notice of termination by regular or overnight mail with tracking.","channel":{"id":"cancellation-mail","type":"mail","label":"Written notice of termination by regular mail or overnight delivery (principal place of business)","value":"SimpliSafe, Inc., 100 Summer Street, 3rd Floor, Boston, MA 02110","purposes":["cancel_service"],"notes":"The Terms of Service allow notice of termination \"by (1) regular mail, postage prepaid, or overnight delivery\" to SimpliSafe's principal place of business but do not print the address in that section. The State Alarm Company Licenses page lists this address as the \"Mailing Address and Principal Place of Business\". The privacy policy gives 100 Summer St, Suite 300, Boston, MA 02110, Attention: Legal for privacy mail.","source":"https://simplisafe.com/legal/licenses","last_verified":"2026-10-13"}},{"do":"Make sure you get a confirmation. SimpliSafe refunds unearned charges only for full calendar months after termination."},{"do":"If SimpliSafe charges you after the confirmed cancellation, ask support to reverse it, then dispute the charge with your card issuer.","channel":{"id":"support-phone","type":"phone","label":"SimpliSafe phone support","value":"+1-888-910-1458","hours":"Every day, 8 a.m.-midnight EST","purposes":["billing_error","refund_request","poor_service","cancel_service"],"source":"https://support.simplisafe.com/pages/contact-us?lang=en_US","last_verified":"2026-10-13"}}],"channels":[{"id":"support-phone","type":"phone","label":"SimpliSafe phone support","value":"+1-888-910-1458","hours":"Every day, 8 a.m.-midnight EST","purposes":["billing_error","refund_request","poor_service","cancel_service"],"source":"https://support.simplisafe.com/pages/contact-us?lang=en_US","last_verified":"2026-10-13"},{"id":"cancellation-phone","type":"phone","label":"Customer Support line named in the Terms of Service for notice of termination","value":"+1-800-548-9508","purposes":["cancel_service"],"notes":"The Terms of Service say to give notice of termination by \"calling SimpliSafe Customer Support at 1-800-548-9508 and following the instructions provided.\" SimpliSafe may ask standard security questions to verify the request.","source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"},{"id":"app-cancellation","type":"app","label":"SimpliSafe app \"Initiate Cancellation\" process","value":"SimpliSafe mobile app, \"Initiate Cancellation\"","purposes":["cancel_service"],"access":"login","notes":"The Terms of Service say the app process \"may create a cancellation request\" \"resulting in a call back by SimpliSafe to a user provided phone number to confirm cancellation.\"","source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"},{"id":"cancellation-mail","type":"mail","label":"Written notice of termination by regular mail or overnight delivery (principal place of business)","value":"SimpliSafe, Inc., 100 Summer Street, 3rd Floor, Boston, MA 02110","purposes":["cancel_service"],"notes":"The Terms of Service allow notice of termination \"by (1) regular mail, postage prepaid, or overnight delivery\" to SimpliSafe's principal place of business but do not print the address in that section. The State Alarm Company Licenses page lists this address as the \"Mailing Address and Principal Place of Business\". The privacy policy gives 100 Summer St, Suite 300, Boston, MA 02110, Attention: Legal for privacy mail.","source":"https://simplisafe.com/legal/licenses","last_verified":"2026-10-13"},{"id":"arbitration-opt-out-email","type":"email","label":"Arbitration opt-out and rejection of revised terms","value":"TOS@simplisafe.com","notes":"Opt out of arbitration within 60 days of the Terms of Sale or Terms of Service first becoming binding on you. Reject later changes to the Terms of Service within 30 days of their posting.","source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"}],"facts":[{"kind":"process","claim":"The Terms of Service say \"Subscriber shall provide notice of termination to SimpliSafe by (1) regular mail, postage prepaid, or overnight delivery, (2) calling SimpliSafe Customer Support at 1-800-548-9508 and following the instructions provided\" or (3) any other cancellation method SimpliSafe deploys, including the app's \"Initiate Cancellation\" process.","issues":["cancel_service"],"source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"},{"kind":"process","claim":"Cancellation takes effect on SimpliSafe's receipt and confirmation of the notice. SimpliSafe may ask standard security questions to verify it. An app cancellation request results in a call-back to a user-provided phone number to confirm it.","issues":["cancel_service"],"source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"},{"kind":"fee","claim":"\"There are no termination fees.\" \"SimpliSafe shall refund any unearned service charges with respect to any full calendar month following any termination.\" \"SimpliSafe shall not refund any unearned service charges with respect to any partial calendar month following any termination.\"","issues":["cancel_service","early_termination_fee"],"source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"},{"kind":"policy","claim":"The Terms of Service say \"You agree to continue paying any relevant monthly service fee per your auto renewing subscription\" \"until you or SimpliSafe terminate your subscription\", and \"Service billing recurs thereafter on a monthly basis on that same day of the month as the original bill date\".","issues":["cancel_service","billing_error"],"source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"},{"kind":"deadline","claim":"The Terms of Service and the Terms of Sale (both updated November 2025) require AAA consumer arbitration and bar class arbitration. Each lets you opt out \"BY EMAILING TOS@SIMPLISAFE.COM WITHIN 60 DAYS\" of the terms first becoming binding. Revised Terms of Service changes can be rejected within 30 days of posting by emailing the same address.","source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"ftc-cooling-off-rule","title":"FTC Cooling-Off Rule for door-to-door sales (Rule Concerning Cooling-Off Period for Sales Made at Homes or at Certain Other Locations)","citation":"16 CFR Part 429","jurisdiction":"us-federal","status":"in_effect","summary":"A buyer may cancel a covered door-to-door sale (made at the buyer's home, workplace or dormitory, or at a seller's temporary location such as a hotel room, convention center, fairground or restaurant) until midnight of the third business day after the sale, for any reason. The seller must tell the buyer about this right orally and in writing, give two cancellation forms, and refund all payments within 10 business days of a valid cancellation. Home security systems, alarm monitoring and pest control sold at the door are common examples. State laws may give more rights.","source":"https://consumer.ftc.gov/articles/buyers-remorse-ftcs-cooling-rule-may-help","last_verified":"2026-10-13","points":[{"kind":"limit","claim":"A \"door-to-door sale\" is a sale, lease or rental of consumer goods or services with a purchase price of $25 or more if made at the buyer's residence, or $130 or more if made at other locations, where the seller personally solicits the sale (even if the buyer invited the contact) and the buyer agrees to buy at a place other than the seller's place of business.","issues":["cancel_service","refund_request"],"source":"https://www.law.cornell.edu/cfr/text/16/429.0","last_verified":"2026-10-13"},{"kind":"limit","claim":"The definition excludes sales after the buyer visits the seller's permanent retail store, sales conducted entirely by mail or telephone with no other prior contact, buyer-initiated emergency sales where the buyer gives a handwritten, dated, signed waiver, home repair or maintenance the buyer asked for (extra goods or services sold during that visit are still covered), and sales of real property, insurance and certain securities.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/cfr/text/16/429.0","last_verified":"2026-10-13"},{"kind":"deadline","claim":"The seller must give a completed receipt or contract that states, near the buyer's signature, in bold type of at least 10 points: \"You, the buyer, may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction.\" A business day is any calendar day except Sunday and federal holidays, so Saturdays count.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/cfr/text/16/429.1","last_verified":"2026-10-13"},{"kind":"process","claim":"The seller must give the buyer two copies of a \"NOTICE OF CANCELLATION\" form and must tell the buyer orally, at the time the buyer signs, about the right to cancel. The seller may not misrepresent the buyer's right to cancel.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/cfr/text/16/429.1","last_verified":"2026-10-13"},{"kind":"deadline","claim":"Within 10 business days after receiving a valid cancellation notice, the seller must refund all payments, return any trade-in in substantially as good condition, cancel any negotiable instrument and security interest, and tell the buyer whether it will pick up or abandon any goods left with the buyer.","issues":["refund_request","cancel_service"],"source":"https://www.law.cornell.edu/cfr/text/16/429.1","last_verified":"2026-10-13"},{"kind":"deadline","claim":"Under the notice of cancellation form, if the seller does not pick up the goods within 20 days of the buyer's notice of cancellation, the buyer may keep or dispose of them without further obligation.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/cfr/text/16/429.1","last_verified":"2026-10-13"},{"kind":"process","claim":"To cancel, sign and date one copy of the cancellation form and mail it to the address given, postmarked before midnight of the third business day. If the seller gave no form, write a cancellation letter postmarked within three business days. The FTC suggests certified mail with a return receipt and keeping a copy. No reason is needed.","issues":["cancel_service"],"source":"https://consumer.ftc.gov/articles/buyers-remorse-ftcs-cooling-rule-may-help","last_verified":"2026-10-13"},{"kind":"process","claim":"Report a seller that does not honor the rule to the FTC at ReportFraud.ftc.gov and to your state attorney general or local consumer protection agency. For a credit card purchase, also dispute the charge with the card company.","issues":["cancel_service","refund_request"],"source":"https://consumer.ftc.gov/articles/buyers-remorse-ftcs-cooling-rule-may-help","last_verified":"2026-10-13"},{"kind":"limit","claim":"The rule does not apply to sellers of automobiles at auctions, tent sales or other temporary locations when the seller has a permanent place of business, or to sellers of arts or crafts at fairs or similar places.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/cfr/text/16/429.3","last_verified":"2026-10-13"}]},{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"support-phone","type":"phone","label":"SimpliSafe phone support","value":"+1-888-910-1458","hours":"Every day, 8 a.m.-midnight EST","purposes":["billing_error","refund_request","poor_service","cancel_service"],"source":"https://support.simplisafe.com/pages/contact-us?lang=en_US","last_verified":"2026-10-13"}},{"index":1,"rung":"retention","note":"The cancellation line named in the Terms of Service.","channel":{"id":"cancellation-phone","type":"phone","label":"Customer Support line named in the Terms of Service for notice of termination","value":"+1-800-548-9508","purposes":["cancel_service"],"notes":"The Terms of Service say to give notice of termination by \"calling SimpliSafe Customer Support at 1-800-548-9508 and following the instructions provided.\" SimpliSafe may ask standard security questions to verify the request.","source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"}},{"index":2,"rung":"written_complaint","note":"Send by a method with proof of delivery.","channel":{"id":"cancellation-mail","type":"mail","label":"Written notice of termination by regular mail or overnight delivery (principal place of business)","value":"SimpliSafe, Inc., 100 Summer Street, 3rd Floor, Boston, MA 02110","purposes":["cancel_service"],"notes":"The Terms of Service allow notice of termination \"by (1) regular mail, postage prepaid, or overnight delivery\" to SimpliSafe's principal place of business but do not print the address in that section. The State Alarm Company Licenses page lists this address as the \"Mailing Address and Principal Place of Business\". The privacy policy gives 100 Summer St, Suite 300, Boston, MA 02110, Attention: Legal for privacy mail.","source":"https://simplisafe.com/legal/licenses","last_verified":"2026-10-13"}},{"index":3,"rung":"payment_dispute","note":"Card dispute for monitoring charges after a confirmed cancellation, or for a return refund not paid.","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"arbitration","note":"AAA consumer arbitration under the Terms of Sale and Terms of Service (both November 2025), no class actions. Opt out by emailing TOS@simplisafe.com within 60 days of the terms first becoming binding; reject later Terms of Service changes within 30 days of posting. Terms of Service section 39(d) excludes tort claims for bodily injury or property damage. Neither document mentions small claims court."}],"known_blockers":["Phone cancellation can include security questions, and app cancellation needs a call-back to the account holder's phone, so the person may need to take the call.","The app and Plan & Billing need sign-in.","Equipment bought from a retailer cannot be returned to SimpliSafe."],"security":{"official_domains":["simplisafe.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":21},"verified_from":{"page":21},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 21 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"DIY home security. Equipment is bought outright; professional monitoring is a separate month-to-month subscription that renews automatically and has no termination fee (Terms of Service, November 2025). Equipment bought directly from SimpliSafe has a 60-day return window from delivery. The Terms of Sale and the Terms of Service each require AAA arbitration with a 60-day email opt-out. Neither document has a 3-business-day cancellation notice. SimpliSafe publishes several phone numbers: 1-888-910-1458 (support contact page), 1-800-548-9508 (cancellation, Terms of Service), 1-800-297-1605 (payment methods, Terms of Service) and 1-888-957-4675 (warranty, Terms of Sale). No SimpliSafe page about phishing or impersonation was found.","warnings":[]},"refund_request":{"company":{"id":"simplisafe","name":"SimpliSafe","sector":"home_services","website":"https://simplisafe.com","account_url":null},"issue":{"id":"refund_request","name":"Refund request"},"playbook_source":"company","summary":"Equipment bought directly from SimpliSafe can be returned within 60 days of delivery for a full refund, and SimpliSafe pays return shipping. Equipment bought from a retailer goes back to that retailer.","evidence":["order number","delivery date","proof of purchase","return tracking number","date the warehouse received the return"],"steps":[{"do":"Check where you bought the equipment. Items from retail partners or other online sellers must be returned to that seller."},{"do":"Within 60 days of delivery, contact SimpliSafe support with your order number and ask for a prepaid return label.","channel":{"id":"live-chat","type":"chat","label":"SimpliSafe Live Chat (\"Start Chatting\" on the support contact page)","value":"https://support.simplisafe.com/pages/contact-us?lang=en_US","hours":"24/7","purposes":["billing_error","refund_request","poor_service"],"source":"https://support.simplisafe.com/pages/contact-us?lang=en_US","last_verified":"2026-10-13"}},{"do":"Ship the return with tracking. The refund goes to the original payment method, usually 5-7 business days after the warehouse receives it."},{"do":"Cancel monitoring separately if you have it. The return policy does not say that returning equipment cancels the monitoring subscription.","channel":{"id":"cancellation-phone","type":"phone","label":"Customer Support line named in the Terms of Service for notice of termination","value":"+1-800-548-9508","purposes":["cancel_service"],"notes":"The Terms of Service say to give notice of termination by \"calling SimpliSafe Customer Support at 1-800-548-9508 and following the instructions provided.\" SimpliSafe may ask standard security questions to verify the request.","source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"}},{"do":"If the refund does not arrive, call support with the tracking number, then dispute the charge with your card issuer.","channel":{"id":"support-phone","type":"phone","label":"SimpliSafe phone support","value":"+1-888-910-1458","hours":"Every day, 8 a.m.-midnight EST","purposes":["billing_error","refund_request","poor_service","cancel_service"],"source":"https://support.simplisafe.com/pages/contact-us?lang=en_US","last_verified":"2026-10-13"}}],"channels":[{"id":"support-phone","type":"phone","label":"SimpliSafe phone support","value":"+1-888-910-1458","hours":"Every day, 8 a.m.-midnight EST","purposes":["billing_error","refund_request","poor_service","cancel_service"],"source":"https://support.simplisafe.com/pages/contact-us?lang=en_US","last_verified":"2026-10-13"},{"id":"live-chat","type":"chat","label":"SimpliSafe Live Chat (\"Start Chatting\" on the support contact page)","value":"https://support.simplisafe.com/pages/contact-us?lang=en_US","hours":"24/7","purposes":["billing_error","refund_request","poor_service"],"source":"https://support.simplisafe.com/pages/contact-us?lang=en_US","last_verified":"2026-10-13"},{"id":"arbitration-opt-out-email","type":"email","label":"Arbitration opt-out and rejection of revised terms","value":"TOS@simplisafe.com","notes":"Opt out of arbitration within 60 days of the Terms of Sale or Terms of Service first becoming binding on you. Reject later changes to the Terms of Service within 30 days of their posting.","source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"}],"facts":[{"kind":"deadline","claim":"SimpliSafe's return policy says \"Test SimpliSafe® in your home for 60 days.\" The 60 days run from the delivery date. Returns to SimpliSafe are only for items bought from the SimpliSafe website or with a SimpliSafe representative; \"Products purchased from our retail partners or other online sellers must be returned at the same point of sale.\"","issues":["refund_request"],"source":"https://support.simplisafe.com/articles/orders-warranty/simplisafe-return-policy?lang=en_US","last_verified":"2026-10-13"},{"kind":"policy","claim":"The return policy says \"we'll even pay return shipping\"; support can create a prepaid shipping label. Have the order number ready when you contact support.","issues":["refund_request"],"source":"https://support.simplisafe.com/articles/orders-warranty/simplisafe-return-policy?lang=en_US","last_verified":"2026-10-13"},{"kind":"process","claim":"The refund goes to the original payment method. The return policy says to allow a standard 5-7 business days after the warehouse receives the return, and that processing may take longer.","issues":["refund_request"],"source":"https://support.simplisafe.com/articles/orders-warranty/simplisafe-return-policy?lang=en_US","last_verified":"2026-10-13"},{"kind":"deadline","claim":"The Terms of Sale say \"Unless specified otherwise, the time frame for any satisfaction guarantee is 60 days.\" It applies item by item, starts on the delivery date for direct orders or the purchase date for retailer purchases, is non-transferable, and may require proof of purchase. \"For online purchases where Delivery Date cannot be confirmed, Purchaser agrees that the start date for any relevant warranty or guarantee will be 30 days from the online purchase date.\"","issues":["refund_request"],"source":"https://simplisafe.com/legal/terms-sale","last_verified":"2026-10-13"},{"kind":"deadline","claim":"The Terms of Service and the Terms of Sale (both updated November 2025) require AAA consumer arbitration and bar class arbitration. Each lets you opt out \"BY EMAILING TOS@SIMPLISAFE.COM WITHIN 60 DAYS\" of the terms first becoming binding. Revised Terms of Service changes can be rejected within 30 days of posting by emailing the same address.","source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"ftc-cooling-off-rule","title":"FTC Cooling-Off Rule for door-to-door sales (Rule Concerning Cooling-Off Period for Sales Made at Homes or at Certain Other Locations)","citation":"16 CFR Part 429","jurisdiction":"us-federal","status":"in_effect","summary":"A buyer may cancel a covered door-to-door sale (made at the buyer's home, workplace or dormitory, or at a seller's temporary location such as a hotel room, convention center, fairground or restaurant) until midnight of the third business day after the sale, for any reason. The seller must tell the buyer about this right orally and in writing, give two cancellation forms, and refund all payments within 10 business days of a valid cancellation. Home security systems, alarm monitoring and pest control sold at the door are common examples. State laws may give more rights.","source":"https://consumer.ftc.gov/articles/buyers-remorse-ftcs-cooling-rule-may-help","last_verified":"2026-10-13","points_omitted":6,"points":[{"kind":"limit","claim":"A \"door-to-door sale\" is a sale, lease or rental of consumer goods or services with a purchase price of $25 or more if made at the buyer's residence, or $130 or more if made at other locations, where the seller personally solicits the sale (even if the buyer invited the contact) and the buyer agrees to buy at a place other than the seller's place of business.","issues":["cancel_service","refund_request"],"source":"https://www.law.cornell.edu/cfr/text/16/429.0","last_verified":"2026-10-13"},{"kind":"deadline","claim":"Within 10 business days after receiving a valid cancellation notice, the seller must refund all payments, return any trade-in in substantially as good condition, cancel any negotiable instrument and security interest, and tell the buyer whether it will pick up or abandon any goods left with the buyer.","issues":["refund_request","cancel_service"],"source":"https://www.law.cornell.edu/cfr/text/16/429.1","last_verified":"2026-10-13"},{"kind":"process","claim":"Report a seller that does not honor the rule to the FTC at ReportFraud.ftc.gov and to your state attorney general or local consumer protection agency. For a credit card purchase, also dispute the charge with the card company.","issues":["cancel_service","refund_request"],"source":"https://consumer.ftc.gov/articles/buyers-remorse-ftcs-cooling-rule-may-help","last_verified":"2026-10-13"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"support-phone","type":"phone","label":"SimpliSafe phone support","value":"+1-888-910-1458","hours":"Every day, 8 a.m.-midnight EST","purposes":["billing_error","refund_request","poor_service","cancel_service"],"source":"https://support.simplisafe.com/pages/contact-us?lang=en_US","last_verified":"2026-10-13"}},{"index":1,"rung":"retention","note":"The cancellation line named in the Terms of Service.","channel":{"id":"cancellation-phone","type":"phone","label":"Customer Support line named in the Terms of Service for notice of termination","value":"+1-800-548-9508","purposes":["cancel_service"],"notes":"The Terms of Service say to give notice of termination by \"calling SimpliSafe Customer Support at 1-800-548-9508 and following the instructions provided.\" SimpliSafe may ask standard security questions to verify the request.","source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"}},{"index":2,"rung":"written_complaint","note":"Send by a method with proof of delivery.","channel":{"id":"cancellation-mail","type":"mail","label":"Written notice of termination by regular mail or overnight delivery (principal place of business)","value":"SimpliSafe, Inc., 100 Summer Street, 3rd Floor, Boston, MA 02110","purposes":["cancel_service"],"notes":"The Terms of Service allow notice of termination \"by (1) regular mail, postage prepaid, or overnight delivery\" to SimpliSafe's principal place of business but do not print the address in that section. The State Alarm Company Licenses page lists this address as the \"Mailing Address and Principal Place of Business\". The privacy policy gives 100 Summer St, Suite 300, Boston, MA 02110, Attention: Legal for privacy mail.","source":"https://simplisafe.com/legal/licenses","last_verified":"2026-10-13"}},{"index":3,"rung":"payment_dispute","note":"Card dispute for monitoring charges after a confirmed cancellation, or for a return refund not paid.","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"arbitration","note":"AAA consumer arbitration under the Terms of Sale and Terms of Service (both November 2025), no class actions. Opt out by emailing TOS@simplisafe.com within 60 days of the terms first becoming binding; reject later Terms of Service changes within 30 days of posting. Terms of Service section 39(d) excludes tort claims for bodily injury or property damage. Neither document mentions small claims court."}],"known_blockers":["Phone cancellation can include security questions, and app cancellation needs a call-back to the account holder's phone, so the person may need to take the call.","The app and Plan & Billing need sign-in.","Equipment bought from a retailer cannot be returned to SimpliSafe."],"security":{"official_domains":["simplisafe.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":21},"verified_from":{"page":21},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 21 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"DIY home security. Equipment is bought outright; professional monitoring is a separate month-to-month subscription that renews automatically and has no termination fee (Terms of Service, November 2025). Equipment bought directly from SimpliSafe has a 60-day return window from delivery. The Terms of Sale and the Terms of Service each require AAA arbitration with a 60-day email opt-out. Neither document has a 3-business-day cancellation notice. SimpliSafe publishes several phone numbers: 1-888-910-1458 (support contact page), 1-800-548-9508 (cancellation, Terms of Service), 1-800-297-1605 (payment methods, Terms of Service) and 1-888-957-4675 (warranty, Terms of Sale). No SimpliSafe page about phishing or impersonation was found.","warnings":[]},"billing_error":{"company":{"id":"simplisafe","name":"SimpliSafe","sector":"home_services","website":"https://simplisafe.com","account_url":null},"issue":{"id":"billing_error","name":"Billing error"},"playbook_source":"company","summary":"Fix payment methods in Plan & Billing or at 1-800-297-1605. SimpliSafe can raise monitoring prices by email notice, effective immediately where the law allows.","evidence":["bill or card statement with the charge","plan price at sign-up","any price-change email","cancellation confirmation if charged after cancelling"],"steps":[{"do":"Compare the charge with your plan price and any price-change email from SimpliSafe."},{"do":"Call the billing line or support. Ask for a correction and a reference number.","channel":{"id":"billing-phone","type":"phone","label":"Plan & Billing line (update or remove a payment method)","value":"+1-800-297-1605","purposes":["billing_error"],"notes":"The Terms of Service print it as \"1800-297-1605\": \"Go to Plan & Billing under your account settings or contact us at 1800-297-1605.\"","source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"}},{"do":"If SimpliSafe does not fix it, dispute the charge with your card issuer within the deadline in rules/fcba-billing-error."}],"channels":[{"id":"support-phone","type":"phone","label":"SimpliSafe phone support","value":"+1-888-910-1458","hours":"Every day, 8 a.m.-midnight EST","purposes":["billing_error","refund_request","poor_service","cancel_service"],"source":"https://support.simplisafe.com/pages/contact-us?lang=en_US","last_verified":"2026-10-13"},{"id":"live-chat","type":"chat","label":"SimpliSafe Live Chat (\"Start Chatting\" on the support contact page)","value":"https://support.simplisafe.com/pages/contact-us?lang=en_US","hours":"24/7","purposes":["billing_error","refund_request","poor_service"],"source":"https://support.simplisafe.com/pages/contact-us?lang=en_US","last_verified":"2026-10-13"},{"id":"billing-phone","type":"phone","label":"Plan & Billing line (update or remove a payment method)","value":"+1-800-297-1605","purposes":["billing_error"],"notes":"The Terms of Service print it as \"1800-297-1605\": \"Go to Plan & Billing under your account settings or contact us at 1800-297-1605.\"","source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"},{"id":"arbitration-opt-out-email","type":"email","label":"Arbitration opt-out and rejection of revised terms","value":"TOS@simplisafe.com","notes":"Opt out of arbitration within 60 days of the Terms of Sale or Terms of Service first becoming binding on you. Reject later changes to the Terms of Service within 30 days of their posting.","source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"}],"facts":[{"kind":"contact","claim":"The Terms of Service say \"Go to Plan & Billing under your account settings or contact us at 1800-297-1605\" to update or remove a payment method.","issues":["billing_error"],"source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"},{"kind":"policy","claim":"\"SimpliSafe may increase periodic recurring charges at any time under this Agreement by sending the notice to you by email\" to the email address on file, and \"any change in charges can be made effective immediately, after notice of such a pricing change is provided\". No minimum notice period is stated.","issues":["billing_error","bill_increase"],"source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"},{"kind":"deadline","claim":"The Terms of Service and the Terms of Sale (both updated November 2025) require AAA consumer arbitration and bar class arbitration. Each lets you opt out \"BY EMAILING TOS@SIMPLISAFE.COM WITHIN 60 DAYS\" of the terms first becoming binding. Revised Terms of Service changes can be rejected within 30 days of posting by emailing the same address.","source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":4,"points":[{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"support-phone","type":"phone","label":"SimpliSafe phone support","value":"+1-888-910-1458","hours":"Every day, 8 a.m.-midnight EST","purposes":["billing_error","refund_request","poor_service","cancel_service"],"source":"https://support.simplisafe.com/pages/contact-us?lang=en_US","last_verified":"2026-10-13"}},{"index":1,"rung":"retention","note":"The cancellation line named in the Terms of Service.","channel":{"id":"cancellation-phone","type":"phone","label":"Customer Support line named in the Terms of Service for notice of termination","value":"+1-800-548-9508","purposes":["cancel_service"],"notes":"The Terms of Service say to give notice of termination by \"calling SimpliSafe Customer Support at 1-800-548-9508 and following the instructions provided.\" SimpliSafe may ask standard security questions to verify the request.","source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"}},{"index":2,"rung":"written_complaint","note":"Send by a method with proof of delivery.","channel":{"id":"cancellation-mail","type":"mail","label":"Written notice of termination by regular mail or overnight delivery (principal place of business)","value":"SimpliSafe, Inc., 100 Summer Street, 3rd Floor, Boston, MA 02110","purposes":["cancel_service"],"notes":"The Terms of Service allow notice of termination \"by (1) regular mail, postage prepaid, or overnight delivery\" to SimpliSafe's principal place of business but do not print the address in that section. The State Alarm Company Licenses page lists this address as the \"Mailing Address and Principal Place of Business\". The privacy policy gives 100 Summer St, Suite 300, Boston, MA 02110, Attention: Legal for privacy mail.","source":"https://simplisafe.com/legal/licenses","last_verified":"2026-10-13"}},{"index":3,"rung":"payment_dispute","note":"Card dispute for monitoring charges after a confirmed cancellation, or for a return refund not paid.","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"arbitration","note":"AAA consumer arbitration under the Terms of Sale and Terms of Service (both November 2025), no class actions. Opt out by emailing TOS@simplisafe.com within 60 days of the terms first becoming binding; reject later Terms of Service changes within 30 days of posting. Terms of Service section 39(d) excludes tort claims for bodily injury or property damage. Neither document mentions small claims court."}],"known_blockers":["Phone cancellation can include security questions, and app cancellation needs a call-back to the account holder's phone, so the person may need to take the call.","The app and Plan & Billing need sign-in.","Equipment bought from a retailer cannot be returned to SimpliSafe."],"security":{"official_domains":["simplisafe.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":21},"verified_from":{"page":21},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 21 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"DIY home security. Equipment is bought outright; professional monitoring is a separate month-to-month subscription that renews automatically and has no termination fee (Terms of Service, November 2025). Equipment bought directly from SimpliSafe has a 60-day return window from delivery. The Terms of Sale and the Terms of Service each require AAA arbitration with a 60-day email opt-out. Neither document has a 3-business-day cancellation notice. SimpliSafe publishes several phone numbers: 1-888-910-1458 (support contact page), 1-800-548-9508 (cancellation, Terms of Service), 1-800-297-1605 (payment methods, Terms of Service) and 1-888-957-4675 (warranty, Terms of Sale). No SimpliSafe page about phishing or impersonation was found.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"support-phone","type":"phone","label":"SimpliSafe phone support","value":"+1-888-910-1458","hours":"Every day, 8 a.m.-midnight EST","purposes":["billing_error","refund_request","poor_service","cancel_service"],"source":"https://support.simplisafe.com/pages/contact-us?lang=en_US","last_verified":"2026-10-13"}},{"index":1,"rung":"retention","note":"The cancellation line named in the Terms of Service.","channel":{"id":"cancellation-phone","type":"phone","label":"Customer Support line named in the Terms of Service for notice of termination","value":"+1-800-548-9508","purposes":["cancel_service"],"notes":"The Terms of Service say to give notice of termination by \"calling SimpliSafe Customer Support at 1-800-548-9508 and following the instructions provided.\" SimpliSafe may ask standard security questions to verify the request.","source":"https://simplisafe.com/legal/terms-of-service","last_verified":"2026-10-13"}},{"index":2,"rung":"written_complaint","note":"Send by a method with proof of delivery.","channel":{"id":"cancellation-mail","type":"mail","label":"Written notice of termination by regular mail or overnight delivery (principal place of business)","value":"SimpliSafe, Inc., 100 Summer Street, 3rd Floor, Boston, MA 02110","purposes":["cancel_service"],"notes":"The Terms of Service allow notice of termination \"by (1) regular mail, postage prepaid, or overnight delivery\" to SimpliSafe's principal place of business but do not print the address in that section. The State Alarm Company Licenses page lists this address as the \"Mailing Address and Principal Place of Business\". The privacy policy gives 100 Summer St, Suite 300, Boston, MA 02110, Attention: Legal for privacy mail.","source":"https://simplisafe.com/legal/licenses","last_verified":"2026-10-13"}},{"index":3,"rung":"payment_dispute","note":"Card dispute for monitoring charges after a confirmed cancellation, or for a return refund not paid.","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"arbitration","note":"AAA consumer arbitration under the Terms of Sale and Terms of Service (both November 2025), no class actions. Opt out by emailing TOS@simplisafe.com within 60 days of the terms first becoming binding; reject later Terms of Service changes within 30 days of posting. Terms of Service section 39(d) excludes tort claims for bodily injury or property damage. Neither document mentions small claims court."}],"security":{"official_domains":["simplisafe.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":21},"verified_from":{"page":21},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 21 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"home_services","title":"Home security and pest control — how complaints work","last_verified":"2026-10-13","file":"guides/home_services.md","page":"https://escalate.alexgaoth.com/#/guides/home_services"}}