Fubo: cancellation problem
Cancel on the Fubo website (My Account, Subscription, Cancel) or with Roku if Roku bills you; a paid subscription runs to the end of the billing period, with no refund for the rest of the month.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 19 sources are the organization's own pages or government sites.
Collect
- cancellation confirmation page or email
- date cancelled
- account email
Steps
Sign in on the Fubo website, open My Account, Subscription, and select Cancel at the bottom. Decline the discount offer with CANCEL SUBSCRIPTION and wait for the confirmation page.
If the subscription page says "Roku Subscription", cancel with Roku instead.
Cancel before the next billing date. Then check the subscription page, which should show the termination date.
If you cannot cancel online, use live chat or call Fubo Support.
More contacts for this issue
Facts you can cite
- Policy
Paid Fubo subscriptions renew automatically each month until cancelled. After you cancel, service continues until the end of the current billing period and the subscription does not renew.
Source: support.fubo.tv, verified 2026-10-13
- Fee
Most Fubo plans have no cancellation fee, but a promotional offer with a commitment period may carry an early cancellation fee if you cancel before the commitment ends.
Source: support.fubo.tv, verified 2026-10-13
- Policy
Charges can continue if the cancellation steps were not fully completed, if you have a second Fubo account under another email, or if a third-party provider bills you; for a third party, "the cancellation process will need to be completed directly with that provider."
Source: support.fubo.tv, verified 2026-10-13
- Policy
Hulu + Live TV bought through the Fubo website is a separate service; "all account changes, including cancellation, will be managed through the Hulu website directly."
Source: support.fubo.tv, verified 2026-10-13
- Policy
Fubo says the Fubo and Hulu + Live TV business combination did not change current plans or pricing for either service, and "Both services are still separate."
Source: support.fubo.tv, verified 2026-10-13
Rules in force
- Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements15 U.S.C. 8401-8405
A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.
Source: law.cornell.edu, verified 2026-10-12
3 citable points
- Policy
Before obtaining the consumer's billing information, the seller must provide text that "clearly and conspicuously discloses all material terms of the transaction".
Source: law.cornell.edu, verified 2026-10-12
- Policy
The seller must provide "simple mechanisms for a consumer to stop recurring charges" on the consumer's credit card, debit card, bank account or other financial account.
Source: law.cornell.edu, verified 2026-10-12
- Process
A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.
Source: law.cornell.edu, verified 2026-10-12
- Policy
Rules not in force (do not cite)
- FTC "Click-to-Cancel" amendments to the Negative Option Rule (2024) Vacated16 CFR part 425 (2024 amendments, published November 15, 2024)
Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).
Not in force. Do not cite it as current law.
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
Card dispute for charges after a cancellation.
Federal regulator
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Watch out
- Online cancellation needs the account holder's Fubo sign-in, or Roku sign-in for Roku-billed plans.
- The cancel flow shows a discount offer first; the subscription stays active unless you select CANCEL SUBSCRIPTION and reach the confirmation page.
- Fubo's help pages describe only Fubo-website and Roku billing; for other app-store billing, ask Fubo Support where the subscription is billed.
- Phone and live chat are open 10:00 AM-10:00 PM ET only.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
I cancelled Fubo on [date] and they still charge me. Use Escalate Anything to stop it and get refunded.Source code, other install options and the Claude Code plugin