Fubo
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 19 sources are the organization's own pages or government sites.
Get help with (5)
- Cancellation problemCancel on the Fubo website (My Account, Subscription, Cancel) or with Roku if Roku bills you; a paid subscription runs to the end of the billing period, with no refund for the rest of the month.
- Refund requestFubo does not refund prepaid or partial months; a pay-per-view order placed by mistake can be refunded if you contact Fubo before the event starts.
- Charged after a free trialA Fubo free trial needs a card and converts to a paid plan automatically; cancel before it ends. On the Fubo website, cancelling during the trial ends access at once.
- Unauthorized chargeTell Fubo first about a charge you did not make, a duplicate charge or a charge on a stolen card; have the charge date, amount and card details ready but give them only when asked.
- Bill went upIntroductory prices revert to the standard price without a separate notice; Fubo emails in advance about service-wide price changes. Cancel before the next billing date if you do not accept the new price.
Contacts (4)
Phone
- Fubo Support phone
Hours: 10:00 AM-10:00 PM ET, 7 days a week (holiday hours may vary)
Use for: Cancellation problem, Refund request, Billing error, Unauthorized charge, Account access
Source: support.fubo.tv, verified 2026-10-13
Chat
- Fubo live chat (chat icon in the lower right corner of the help center)
Hours: 10:00 AM-10:00 PM ET, 7 days a week (holiday hours may vary)
Fubo calls live chat "the quickest way to reach Fubo". The Fubo Virtual Assistant behind the same icon is available 24 hours a day, and support requests answered by email can be sent at any time.
Use for: Cancellation problem, Refund request, Billing error, Unauthorized charge
Source: support.fubo.tv, verified 2026-10-13
Online tools and accounts
- Fubo website, My Account, Subscription, Cancel (Fubo-billed subscriptions) Sign-in required
Sign in at https://fubo.tv/signin, pick a profile, open the settings icon, My Account, Subscription, scroll to the bottom and select Cancel. A discount offer may appear; the subscription is not cancelled until you select CANCEL SUBSCRIPTION and see the confirmation page. The same page shows the termination date once a cancellation is set, and whether the subscription was created through Roku.
Use for: Cancellation problem, Billing error, Bill went up
Source: support.fubo.tv, verified 2026-10-13
- Cancel Fubo billed by Roku (my.roku.com subscriptions, Unsubscribe) Sign-in required
Select Unsubscribe next to the Fubo plan, then Yes, Unsubscribe. On a Roku device, highlight the Fubo app, press the Star button, Manage subscription, Cancel subscription.
Use for: Cancellation problem
Source: support.fubo.tv, verified 2026-10-13
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
Card dispute for charges after a cancellation.
Federal regulator
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Known blockers
- Online cancellation needs the account holder's Fubo sign-in, or Roku sign-in for Roku-billed plans.
- The cancel flow shows a discount offer first; the subscription stays active unless you select CANCEL SUBSCRIPTION and reach the confirmation page.
- Fubo's help pages describe only Fubo-website and Roku billing; for other app-store billing, ask Fubo Support where the subscription is billed.
- Phone and live chat are open 10:00 AM-10:00 PM ET only.
Scam warnings
Official domains
fubo.tv
Real links and emails from Fubo end in one of these.
Fubo will never ask you for
Fubo says it will never ask for personal information such as your password, your full credit card number or your Social Security number.
Source: support.fubo.tv, verified 2026-10-13
Fubo says legitimate Fubo emails come only from its official domains, such as fubo.tv, newsletters.fubo.tv and fubo.fubo.tv, and to be cautious of public domains like Gmail, Yahoo or Outlook. If you clicked a suspicious link, change your Fubo password immediately.
Source: support.fubo.tv, verified 2026-10-13
For the whole industry, read Subscriptions — how complaints work.
Verification notes
Fubo is a live TV streaming service run by FuboTV Inc. Fubo's investor site (checked 2026-10-13) says "FuboTV Inc. is an affiliate of The Walt Disney Company" and that FuboTV Inc. owns Hulu + Live TV, Fubo and Molotov. Fubo's help center (article updated 2025-11-06) says Fubo and Hulu + Live TV "are still separate" services, with no changes to current plans or pricing. Hulu + Live TV bought through the Fubo website is managed on Hulu (see the disney-plus entry). Values come from support.fubo.tv articles read through the help center's public article feed; the article pages and the Terms of Service page (https://www.fubo.tv/documents/USA/terms-of-service) did not render for automated reading on 2026-10-13, so the Terms of Service text was not checked.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
My problem with Fubo: [what happened, with dates and amounts]. Use Escalate Anything to get it resolved.Source code, other install options and the Claude Code plugin