Fubo: unauthorized charge
Tell Fubo first about a charge you did not make, a duplicate charge or a charge on a stolen card; have the charge date, amount and card details ready but give them only when asked.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 19 sources are the organization's own pages or government sites.
Collect
- date and amount of each charge
- last 4 digits and expiration date of the card
- account email if known
Steps
Contact Fubo through chat or the Virtual Assistant; it routes you to the right team. Give card details only when prompted.
If Fubo does not fix it, dispute the charge with your card issuer.
More contacts for this issue
Facts you can cite
- Process
For charges in error, duplicate charges, a stolen card or a charge from a service you do not recognize, Fubo says "Alerting us is the fastest way to resolve this issue." Have the date and amount of each charge and the last 4 digits and expiration date of the card ready, but "do not provide any of these requested details until prompted."
Source: support.fubo.tv, verified 2026-10-13
- Policy
Fubo says the Fubo and Hulu + Live TV business combination did not change current plans or pricing for either service, and "Both services are still separate."
Source: support.fubo.tv, verified 2026-10-13
Rules in force
- Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements15 U.S.C. 8401-8405
A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.
Source: law.cornell.edu, verified 2026-10-12
4 citable points
- Policy
Before obtaining the consumer's billing information, the seller must provide text that "clearly and conspicuously discloses all material terms of the transaction".
Source: law.cornell.edu, verified 2026-10-12
- Policy
The seller must obtain "a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account".
Source: law.cornell.edu, verified 2026-10-12
- Policy
A post-transaction third-party seller may not charge a consumer for an online sale unless it discloses the material terms and gets express informed consent, including the consumer's full account number, before charging. An initial merchant may not pass a customer's account number or other billing information to such a seller.
Source: law.cornell.edu, verified 2026-10-12
- Process
A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.
Source: law.cornell.edu, verified 2026-10-12
- Policy
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
Card dispute for charges after a cancellation.
Federal regulator
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Watch out
- Online cancellation needs the account holder's Fubo sign-in, or Roku sign-in for Roku-billed plans.
- The cancel flow shows a discount offer first; the subscription stays active unless you select CANCEL SUBSCRIPTION and reach the confirmation page.
- Fubo's help pages describe only Fubo-website and Roku billing; for other app-store billing, ask Fubo Support where the subscription is billed.
- Phone and live chat are open 10:00 AM-10:00 PM ET only.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
Fubo charged me [amount] on [date] and I did not authorize it. Use Escalate Anything to get it reversed.Source code, other install options and the Claude Code plugin