{"id":"fubo","page":"https://escalate.alexgaoth.com/#/c/fubo","html":"https://escalate.alexgaoth.com/c/fubo/","generated":"2026-10-15","company":{"id":"fubo","name":"Fubo","aliases":["fubotv","fubo tv","fubo.tv","fubo live tv","fubo sports"],"sector":"subscription","parent":"FuboTV Inc.","website":"https://www.fubo.tv","account_url":"https://www.fubo.tv/subscription/subscription","official_domains":["fubo.tv"],"security":{"never_asks":[{"kind":"policy","claim":"Fubo says it will never ask for personal information such as your password, your full credit card number or your Social Security number.","source":"https://support.fubo.tv/hc/en-us/articles/43884943357197-Is-this-Email-from-Fubo-real","last_verified":"2026-10-13"},{"kind":"policy","claim":"Fubo says legitimate Fubo emails come only from its official domains, such as fubo.tv, newsletters.fubo.tv and fubo.fubo.tv, and to be cautious of public domains like Gmail, Yahoo or Outlook. If you clicked a suspicious link, change your Fubo password immediately.","source":"https://support.fubo.tv/hc/en-us/articles/43884943357197-Is-this-Email-from-Fubo-real","last_verified":"2026-10-13"}]},"regulators":["ftc"],"notes":"Fubo is a live TV streaming service run by FuboTV Inc. Fubo's investor site (checked 2026-10-13) says \"FuboTV Inc. is an affiliate of The Walt Disney Company\" and that FuboTV Inc. owns Hulu + Live TV, Fubo and Molotov. Fubo's help center (article updated 2025-11-06) says Fubo and Hulu + Live TV \"are still separate\" services, with no changes to current plans or pricing. Hulu + Live TV bought through the Fubo website is managed on Hulu (see the disney-plus entry). Values come from support.fubo.tv articles read through the help center's public article feed; the article pages and the Terms of Service page (https://www.fubo.tv/documents/USA/terms-of-service) did not render for automated reading on 2026-10-13, so the Terms of Service text was not checked.","channels":[{"id":"web-account-subscription","type":"portal","label":"Fubo website, My Account, Subscription, Cancel (Fubo-billed subscriptions)","value":"https://www.fubo.tv/subscription/subscription","purposes":["cancel_service","billing_error","bill_increase"],"access":"login","notes":"Sign in at https://fubo.tv/signin, pick a profile, open the settings icon, My Account, Subscription, scroll to the bottom and select Cancel. A discount offer may appear; the subscription is not cancelled until you select CANCEL SUBSCRIPTION and see the confirmation page. The same page shows the termination date once a cancellation is set, and whether the subscription was created through Roku.","source":"https://support.fubo.tv/hc/en-us/articles/360021527991-How-do-I-Cancel-My-Fubo-Subscription","last_verified":"2026-10-13"},{"id":"roku-cancel","type":"portal","label":"Cancel Fubo billed by Roku (my.roku.com subscriptions, Unsubscribe)","value":"https://my.roku.com/subscription/subscriptions","purposes":["cancel_service"],"access":"login","notes":"Select Unsubscribe next to the Fubo plan, then Yes, Unsubscribe. On a Roku device, highlight the Fubo app, press the Star button, Manage subscription, Cancel subscription.","source":"https://support.fubo.tv/hc/en-us/articles/360021527991-How-do-I-Cancel-My-Fubo-Subscription","last_verified":"2026-10-13"},{"id":"support-phone","type":"phone","label":"Fubo Support phone","value":"+1-844-441-3826","hours":"10:00 AM-10:00 PM ET, 7 days a week (holiday hours may vary)","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge","account_access"],"source":"https://support.fubo.tv/hc/en-us/articles/360015151672-How-do-I-Contact-Fubo-Support","last_verified":"2026-10-13"},{"id":"live-chat","type":"chat","label":"Fubo live chat (chat icon in the lower right corner of the help center)","value":"https://support.fubo.tv/hc/en-us","hours":"10:00 AM-10:00 PM ET, 7 days a week (holiday hours may vary)","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge"],"notes":"Fubo calls live chat \"the quickest way to reach Fubo\". The Fubo Virtual Assistant behind the same icon is available 24 hours a day, and support requests answered by email can be sent at any time.","source":"https://support.fubo.tv/hc/en-us/articles/360015151672-How-do-I-Contact-Fubo-Support","last_verified":"2026-10-13"}],"escalation":[{"rung":"frontline","channel":"live-chat"},{"rung":"written_complaint"},{"rung":"payment_dispute","note":"Card dispute for charges after a cancellation."},{"rung":"regulator","regulator":"ftc"},{"rung":"state_agency","agency_kind":"attorney_general"}],"playbooks":[{"issue":"cancel_service","summary":"Cancel on the Fubo website (My Account, Subscription, Cancel) or with Roku if Roku bills you; a paid subscription runs to the end of the billing period, with no refund for the rest of the month.","evidence":["cancellation confirmation page or email","date cancelled","account email"],"steps":[{"do":"Sign in on the Fubo website, open My Account, Subscription, and select Cancel at the bottom. Decline the discount offer with CANCEL SUBSCRIPTION and wait for the confirmation page.","channel":"web-account-subscription"},{"do":"If the subscription page says \"Roku Subscription\", cancel with Roku instead.","channel":"roku-cancel"},{"do":"Cancel before the next billing date. Then check the subscription page, which should show the termination date.","channel":"web-account-subscription"},{"do":"If you cannot cancel online, use live chat or call Fubo Support.","channel":"live-chat"}],"facts":[{"kind":"policy","claim":"Paid Fubo subscriptions renew automatically each month until cancelled. After you cancel, service continues until the end of the current billing period and the subscription does not renew.","issues":["cancel_service"],"source":"https://support.fubo.tv/hc/en-us/articles/360004457571-What-Is-Fubo-s-Cancellation-Policy","last_verified":"2026-10-13"},{"kind":"fee","claim":"Most Fubo plans have no cancellation fee, but a promotional offer with a commitment period may carry an early cancellation fee if you cancel before the commitment ends.","issues":["cancel_service","early_termination_fee"],"source":"https://support.fubo.tv/hc/en-us/articles/360004457571-What-Is-Fubo-s-Cancellation-Policy","last_verified":"2026-10-13"},{"kind":"policy","claim":"Charges can continue if the cancellation steps were not fully completed, if you have a second Fubo account under another email, or if a third-party provider bills you; for a third party, \"the cancellation process will need to be completed directly with that provider.\"","issues":["cancel_service","unauthorized_charge"],"source":"https://support.fubo.tv/hc/en-us/articles/31641239310093-Why-am-I-still-being-charged-after-canceling-my-Fubo-account","last_verified":"2026-10-13"}]},{"issue":"refund_request","summary":"Fubo does not refund prepaid or partial months; a pay-per-view order placed by mistake can be refunded if you contact Fubo before the event starts.","evidence":["billing history","date of cancellation","PPV order details"],"steps":[{"do":"For an accidental pay-per-view order, contact Fubo before the event starts and ask for a refund; PPV orders cannot be cancelled on the My Account page.","channel":"live-chat"},{"do":"For a charge after you cancelled, check the cancellation date against the billing date, then contact Fubo Support.","channel":"support-phone"}],"facts":[{"kind":"policy","claim":"\"Fubo doesn't provide refunds for prepaid or partial months of service.\" If the cancellation was completed after you were billed, Fubo charges for the full billing period.","issues":["refund_request","cancel_service"],"source":"https://support.fubo.tv/hc/en-us/articles/31641239310093-Why-am-I-still-being-charged-after-canceling-my-Fubo-account","last_verified":"2026-10-13"},{"kind":"deadline","claim":"Pay-per-view events are billed immediately for the full amount. For accidental orders, \"contact us at any point up to the start of the event, and our team can refund the charges.\"","issues":["refund_request"],"source":"https://support.fubo.tv/hc/en-us/articles/36676716172173-Can-I-Watch-Pay-Per-View-Events-on-Fubo","last_verified":"2026-10-13"},{"kind":"policy","claim":"A temporary $1.00 authorization charge may appear when you sign up; Fubo says it is automatically refunded within 7-10 business days.","issues":["refund_request","billing_error"],"source":"https://support.fubo.tv/hc/en-us/articles/115003536047-What-is-this-1-charge-on-my-credit-card","last_verified":"2026-10-13"}]},{"issue":"free_trial_conversion","summary":"A Fubo free trial needs a card and converts to a paid plan automatically; cancel before it ends. On the Fubo website, cancelling during the trial ends access at once.","evidence":["trial end date and time shown at checkout","cancellation confirmation"],"steps":[{"do":"Note the trial end date and time shown at checkout; trial lengths vary."},{"do":"Cancel before the trial ends to avoid the first charge.","channel":"web-account-subscription"},{"do":"If Roku billed the trial, cancel with Roku; the subscription then ends at the end of the trial.","channel":"roku-cancel"}],"facts":[{"kind":"policy","claim":"The free trial needs a credit or debit card and is only for new customers. At the end of the trial, the subscription moves to a paid plan and the card is charged for the first billing cycle; cancel before the trial ends to avoid being charged. \"The length of free trials offered can vary.\"","issues":["free_trial_conversion"],"source":"https://support.fubo.tv/hc/en-us/articles/115003648828-How-does-the-free-trial-work","last_verified":"2026-10-13"},{"kind":"policy","claim":"If you signed up on the Fubo website or through the Fubo Sales Team, cancelling during the free trial ends the subscription immediately and you lose access. If you signed up through Roku, the subscription ends at the end of the free trial. No second free trial is given.","issues":["free_trial_conversion","cancel_service"],"source":"https://support.fubo.tv/hc/en-us/articles/360004457571-What-Is-Fubo-s-Cancellation-Policy","last_verified":"2026-10-13"}]},{"issue":"unauthorized_charge","summary":"Tell Fubo first about a charge you did not make, a duplicate charge or a charge on a stolen card; have the charge date, amount and card details ready but give them only when asked.","evidence":["date and amount of each charge","last 4 digits and expiration date of the card","account email if known"],"steps":[{"do":"Contact Fubo through chat or the Virtual Assistant; it routes you to the right team. Give card details only when prompted.","channel":"live-chat"},{"do":"If Fubo does not fix it, dispute the charge with your card issuer."}],"facts":[{"kind":"process","claim":"For charges in error, duplicate charges, a stolen card or a charge from a service you do not recognize, Fubo says \"Alerting us is the fastest way to resolve this issue.\" Have the date and amount of each charge and the last 4 digits and expiration date of the card ready, but \"do not provide any of these requested details until prompted.\"","issues":["unauthorized_charge","billing_error"],"source":"https://support.fubo.tv/hc/en-us/articles/360002147792-How-do-I-report-an-unauthorized-charge-from-Fubo-on-my-credit-debit-card","last_verified":"2026-10-13"}]},{"issue":"bill_increase","summary":"Introductory prices revert to the standard price without a separate notice; Fubo emails in advance about service-wide price changes. Cancel before the next billing date if you do not accept the new price.","evidence":["last bill before the increase","first bill after","promotion terms","Fubo price-change email"],"steps":[{"do":"Compare the Subscription summary and Payment history in My Account to find what changed (promotion ended, add-on price, taxes or regional sports fees).","channel":"web-account-subscription"},{"do":"If you do not accept the new price, cancel before the next billing date.","channel":"web-account-subscription"}],"facts":[{"kind":"policy","claim":"After a promotional period, the subscription \"automatically reverts to the standard pricing\", and a promotion ending does not trigger a separate notification. \"You will be notified via email in advance of any service-wide pricing changes.\" Taxes, regulatory fees and regional sports fees vary by location.","issues":["bill_increase"],"source":"https://support.fubo.tv/hc/en-us/articles/37566340190349-Why-Did-My-Price-for-Fubo-Change","last_verified":"2026-10-13"},{"kind":"fee","claim":"Fubo's help center (article updated 2026-06-15) says existing Fubo TV plan subscribers' price \"will increase by $15/month\" and Fubo Sports (Sports + News) by $9/month, on a date that depends on when NBCUniversal channels become available in the area. Fubo emails the login address with details. \"you cannot opt out of these changes\", but you can change the subscription in My Account.","issues":["bill_increase"],"source":"https://support.fubo.tv/hc/en-us/articles/46604802430605-I-m-a-Fubo-Subscriber-Is-My-Price-Changing","last_verified":"2026-10-13"}]}],"facts":[{"kind":"policy","claim":"Hulu + Live TV bought through the Fubo website is a separate service; \"all account changes, including cancellation, will be managed through the Hulu website directly.\"","issues":["cancel_service"],"source":"https://support.fubo.tv/hc/en-us/articles/45642773853965-How-do-I-sign-up-for-Hulu-Live-TV-through-the-Fubo-website","last_verified":"2026-10-13"},{"kind":"policy","claim":"Fubo says the Fubo and Hulu + Live TV business combination did not change current plans or pricing for either service, and \"Both services are still separate.\"","source":"https://support.fubo.tv/hc/en-us/articles/40933004978445-Does-the-Fubo-Hulu-Live-TV-Business-Combination-Change-Anything-for-Me","last_verified":"2026-10-13"}],"known_blockers":["Online cancellation needs the account holder's Fubo sign-in, or Roku sign-in for Roku-billed plans.","The cancel flow shows a discount offer first; the subscription stays active unless you select CANCEL SUBSCRIPTION and reach the confirmation page.","Fubo's help pages describe only Fubo-website and Roku billing; for other app-store billing, ask Fubo Support where the subscription is billed.","Phone and live chat are open 10:00 AM-10:00 PM ET only."]},"playbooks":{"cancel_service":{"company":{"id":"fubo","name":"Fubo","sector":"subscription","website":"https://www.fubo.tv","account_url":"https://www.fubo.tv/subscription/subscription"},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Cancel on the Fubo website (My Account, Subscription, Cancel) or with Roku if Roku bills you; a paid subscription runs to the end of the billing period, with no refund for the rest of the month.","evidence":["cancellation confirmation page or email","date cancelled","account email"],"steps":[{"do":"Sign in on the Fubo website, open My Account, Subscription, and select Cancel at the bottom. Decline the discount offer with CANCEL SUBSCRIPTION and wait for the confirmation page.","channel":{"id":"web-account-subscription","type":"portal","label":"Fubo website, My Account, Subscription, Cancel (Fubo-billed subscriptions)","value":"https://www.fubo.tv/subscription/subscription","purposes":["cancel_service","billing_error","bill_increase"],"access":"login","notes":"Sign in at https://fubo.tv/signin, pick a profile, open the settings icon, My Account, Subscription, scroll to the bottom and select Cancel. A discount offer may appear; the subscription is not cancelled until you select CANCEL SUBSCRIPTION and see the confirmation page. The same page shows the termination date once a cancellation is set, and whether the subscription was created through Roku.","source":"https://support.fubo.tv/hc/en-us/articles/360021527991-How-do-I-Cancel-My-Fubo-Subscription","last_verified":"2026-10-13"}},{"do":"If the subscription page says \"Roku Subscription\", cancel with Roku instead.","channel":{"id":"roku-cancel","type":"portal","label":"Cancel Fubo billed by Roku (my.roku.com subscriptions, Unsubscribe)","value":"https://my.roku.com/subscription/subscriptions","purposes":["cancel_service"],"access":"login","notes":"Select Unsubscribe next to the Fubo plan, then Yes, Unsubscribe. On a Roku device, highlight the Fubo app, press the Star button, Manage subscription, Cancel subscription.","source":"https://support.fubo.tv/hc/en-us/articles/360021527991-How-do-I-Cancel-My-Fubo-Subscription","last_verified":"2026-10-13"}},{"do":"Cancel before the next billing date. Then check the subscription page, which should show the termination date.","channel":{"id":"web-account-subscription","type":"portal","label":"Fubo website, My Account, Subscription, Cancel (Fubo-billed subscriptions)","value":"https://www.fubo.tv/subscription/subscription","purposes":["cancel_service","billing_error","bill_increase"],"access":"login","notes":"Sign in at https://fubo.tv/signin, pick a profile, open the settings icon, My Account, Subscription, scroll to the bottom and select Cancel. A discount offer may appear; the subscription is not cancelled until you select CANCEL SUBSCRIPTION and see the confirmation page. The same page shows the termination date once a cancellation is set, and whether the subscription was created through Roku.","source":"https://support.fubo.tv/hc/en-us/articles/360021527991-How-do-I-Cancel-My-Fubo-Subscription","last_verified":"2026-10-13"}},{"do":"If you cannot cancel online, use live chat or call Fubo Support.","channel":{"id":"live-chat","type":"chat","label":"Fubo live chat (chat icon in the lower right corner of the help center)","value":"https://support.fubo.tv/hc/en-us","hours":"10:00 AM-10:00 PM ET, 7 days a week (holiday hours may vary)","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge"],"notes":"Fubo calls live chat \"the quickest way to reach Fubo\". The Fubo Virtual Assistant behind the same icon is available 24 hours a day, and support requests answered by email can be sent at any time.","source":"https://support.fubo.tv/hc/en-us/articles/360015151672-How-do-I-Contact-Fubo-Support","last_verified":"2026-10-13"}}],"channels":[{"id":"web-account-subscription","type":"portal","label":"Fubo website, My Account, Subscription, Cancel (Fubo-billed subscriptions)","value":"https://www.fubo.tv/subscription/subscription","purposes":["cancel_service","billing_error","bill_increase"],"access":"login","notes":"Sign in at https://fubo.tv/signin, pick a profile, open the settings icon, My Account, Subscription, scroll to the bottom and select Cancel. A discount offer may appear; the subscription is not cancelled until you select CANCEL SUBSCRIPTION and see the confirmation page. The same page shows the termination date once a cancellation is set, and whether the subscription was created through Roku.","source":"https://support.fubo.tv/hc/en-us/articles/360021527991-How-do-I-Cancel-My-Fubo-Subscription","last_verified":"2026-10-13"},{"id":"roku-cancel","type":"portal","label":"Cancel Fubo billed by Roku (my.roku.com subscriptions, Unsubscribe)","value":"https://my.roku.com/subscription/subscriptions","purposes":["cancel_service"],"access":"login","notes":"Select Unsubscribe next to the Fubo plan, then Yes, Unsubscribe. On a Roku device, highlight the Fubo app, press the Star button, Manage subscription, Cancel subscription.","source":"https://support.fubo.tv/hc/en-us/articles/360021527991-How-do-I-Cancel-My-Fubo-Subscription","last_verified":"2026-10-13"},{"id":"support-phone","type":"phone","label":"Fubo Support phone","value":"+1-844-441-3826","hours":"10:00 AM-10:00 PM ET, 7 days a week (holiday hours may vary)","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge","account_access"],"source":"https://support.fubo.tv/hc/en-us/articles/360015151672-How-do-I-Contact-Fubo-Support","last_verified":"2026-10-13"},{"id":"live-chat","type":"chat","label":"Fubo live chat (chat icon in the lower right corner of the help center)","value":"https://support.fubo.tv/hc/en-us","hours":"10:00 AM-10:00 PM ET, 7 days a week (holiday hours may vary)","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge"],"notes":"Fubo calls live chat \"the quickest way to reach Fubo\". The Fubo Virtual Assistant behind the same icon is available 24 hours a day, and support requests answered by email can be sent at any time.","source":"https://support.fubo.tv/hc/en-us/articles/360015151672-How-do-I-Contact-Fubo-Support","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"Paid Fubo subscriptions renew automatically each month until cancelled. After you cancel, service continues until the end of the current billing period and the subscription does not renew.","issues":["cancel_service"],"source":"https://support.fubo.tv/hc/en-us/articles/360004457571-What-Is-Fubo-s-Cancellation-Policy","last_verified":"2026-10-13"},{"kind":"fee","claim":"Most Fubo plans have no cancellation fee, but a promotional offer with a commitment period may carry an early cancellation fee if you cancel before the commitment ends.","issues":["cancel_service","early_termination_fee"],"source":"https://support.fubo.tv/hc/en-us/articles/360004457571-What-Is-Fubo-s-Cancellation-Policy","last_verified":"2026-10-13"},{"kind":"policy","claim":"Charges can continue if the cancellation steps were not fully completed, if you have a second Fubo account under another email, or if a third-party provider bills you; for a third party, \"the cancellation process will need to be completed directly with that provider.\"","issues":["cancel_service","unauthorized_charge"],"source":"https://support.fubo.tv/hc/en-us/articles/31641239310093-Why-am-I-still-being-charged-after-canceling-my-Fubo-account","last_verified":"2026-10-13"},{"kind":"policy","claim":"Hulu + Live TV bought through the Fubo website is a separate service; \"all account changes, including cancellation, will be managed through the Hulu website directly.\"","issues":["cancel_service"],"source":"https://support.fubo.tv/hc/en-us/articles/45642773853965-How-do-I-sign-up-for-Hulu-Live-TV-through-the-Fubo-website","last_verified":"2026-10-13"},{"kind":"policy","claim":"Fubo says the Fubo and Hulu + Live TV business combination did not change current plans or pricing for either service, and \"Both services are still separate.\"","source":"https://support.fubo.tv/hc/en-us/articles/40933004978445-Does-the-Fubo-Hulu-Live-TV-Business-Combination-Change-Anything-for-Me","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"live-chat","type":"chat","label":"Fubo live chat (chat icon in the lower right corner of the help center)","value":"https://support.fubo.tv/hc/en-us","hours":"10:00 AM-10:00 PM ET, 7 days a week (holiday hours may vary)","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge"],"notes":"Fubo calls live chat \"the quickest way to reach Fubo\". The Fubo Virtual Assistant behind the same icon is available 24 hours a day, and support requests answered by email can be sent at any time.","source":"https://support.fubo.tv/hc/en-us/articles/360015151672-How-do-I-Contact-Fubo-Support","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","candidate_channels":["live-chat"]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Online cancellation needs the account holder's Fubo sign-in, or Roku sign-in for Roku-billed plans.","The cancel flow shows a discount offer first; the subscription stays active unless you select CANCEL SUBSCRIPTION and reach the confirmation page.","Fubo's help pages describe only Fubo-website and Roku billing; for other app-store billing, ask Fubo Support where the subscription is billed.","Phone and live chat are open 10:00 AM-10:00 PM ET only."],"security":{"official_domains":["fubo.tv"],"never_asks":[{"kind":"policy","claim":"Fubo says it will never ask for personal information such as your password, your full credit card number or your Social Security number.","source":"https://support.fubo.tv/hc/en-us/articles/43884943357197-Is-this-Email-from-Fubo-real","last_verified":"2026-10-13"},{"kind":"policy","claim":"Fubo says legitimate Fubo emails come only from its official domains, such as fubo.tv, newsletters.fubo.tv and fubo.fubo.tv, and to be cautious of public domains like Gmail, Yahoo or Outlook. If you clicked a suspicious link, change your Fubo password immediately.","source":"https://support.fubo.tv/hc/en-us/articles/43884943357197-Is-this-Email-from-Fubo-real","last_verified":"2026-10-13"}],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":19},"verified_from":{"page":19},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 19 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Fubo is a live TV streaming service run by FuboTV Inc. Fubo's investor site (checked 2026-10-13) says \"FuboTV Inc. is an affiliate of The Walt Disney Company\" and that FuboTV Inc. owns Hulu + Live TV, Fubo and Molotov. Fubo's help center (article updated 2025-11-06) says Fubo and Hulu + Live TV \"are still separate\" services, with no changes to current plans or pricing. Hulu + Live TV bought through the Fubo website is managed on Hulu (see the disney-plus entry). Values come from support.fubo.tv articles read through the help center's public article feed; the article pages and the Terms of Service page (https://www.fubo.tv/documents/USA/terms-of-service) did not render for automated reading on 2026-10-13, so the Terms of Service text was not checked.","warnings":[]},"refund_request":{"company":{"id":"fubo","name":"Fubo","sector":"subscription","website":"https://www.fubo.tv","account_url":"https://www.fubo.tv/subscription/subscription"},"issue":{"id":"refund_request","name":"Refund request"},"playbook_source":"company","summary":"Fubo does not refund prepaid or partial months; a pay-per-view order placed by mistake can be refunded if you contact Fubo before the event starts.","evidence":["billing history","date of cancellation","PPV order details"],"steps":[{"do":"For an accidental pay-per-view order, contact Fubo before the event starts and ask for a refund; PPV orders cannot be cancelled on the My Account page.","channel":{"id":"live-chat","type":"chat","label":"Fubo live chat (chat icon in the lower right corner of the help center)","value":"https://support.fubo.tv/hc/en-us","hours":"10:00 AM-10:00 PM ET, 7 days a week (holiday hours may vary)","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge"],"notes":"Fubo calls live chat \"the quickest way to reach Fubo\". The Fubo Virtual Assistant behind the same icon is available 24 hours a day, and support requests answered by email can be sent at any time.","source":"https://support.fubo.tv/hc/en-us/articles/360015151672-How-do-I-Contact-Fubo-Support","last_verified":"2026-10-13"}},{"do":"For a charge after you cancelled, check the cancellation date against the billing date, then contact Fubo Support.","channel":{"id":"support-phone","type":"phone","label":"Fubo Support phone","value":"+1-844-441-3826","hours":"10:00 AM-10:00 PM ET, 7 days a week (holiday hours may vary)","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge","account_access"],"source":"https://support.fubo.tv/hc/en-us/articles/360015151672-How-do-I-Contact-Fubo-Support","last_verified":"2026-10-13"}}],"channels":[{"id":"support-phone","type":"phone","label":"Fubo Support phone","value":"+1-844-441-3826","hours":"10:00 AM-10:00 PM ET, 7 days a week (holiday hours may vary)","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge","account_access"],"source":"https://support.fubo.tv/hc/en-us/articles/360015151672-How-do-I-Contact-Fubo-Support","last_verified":"2026-10-13"},{"id":"live-chat","type":"chat","label":"Fubo live chat (chat icon in the lower right corner of the help center)","value":"https://support.fubo.tv/hc/en-us","hours":"10:00 AM-10:00 PM ET, 7 days a week (holiday hours may vary)","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge"],"notes":"Fubo calls live chat \"the quickest way to reach Fubo\". The Fubo Virtual Assistant behind the same icon is available 24 hours a day, and support requests answered by email can be sent at any time.","source":"https://support.fubo.tv/hc/en-us/articles/360015151672-How-do-I-Contact-Fubo-Support","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"\"Fubo doesn't provide refunds for prepaid or partial months of service.\" If the cancellation was completed after you were billed, Fubo charges for the full billing period.","issues":["refund_request","cancel_service"],"source":"https://support.fubo.tv/hc/en-us/articles/31641239310093-Why-am-I-still-being-charged-after-canceling-my-Fubo-account","last_verified":"2026-10-13"},{"kind":"deadline","claim":"Pay-per-view events are billed immediately for the full amount. For accidental orders, \"contact us at any point up to the start of the event, and our team can refund the charges.\"","issues":["refund_request"],"source":"https://support.fubo.tv/hc/en-us/articles/36676716172173-Can-I-Watch-Pay-Per-View-Events-on-Fubo","last_verified":"2026-10-13"},{"kind":"policy","claim":"A temporary $1.00 authorization charge may appear when you sign up; Fubo says it is automatically refunded within 7-10 business days.","issues":["refund_request","billing_error"],"source":"https://support.fubo.tv/hc/en-us/articles/115003536047-What-is-this-1-charge-on-my-credit-card","last_verified":"2026-10-13"},{"kind":"policy","claim":"Fubo says the Fubo and Hulu + Live TV business combination did not change current plans or pricing for either service, and \"Both services are still separate.\"","source":"https://support.fubo.tv/hc/en-us/articles/40933004978445-Does-the-Fubo-Hulu-Live-TV-Business-Combination-Change-Anything-for-Me","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"live-chat","type":"chat","label":"Fubo live chat (chat icon in the lower right corner of the help center)","value":"https://support.fubo.tv/hc/en-us","hours":"10:00 AM-10:00 PM ET, 7 days a week (holiday hours may vary)","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge"],"notes":"Fubo calls live chat \"the quickest way to reach Fubo\". The Fubo Virtual Assistant behind the same icon is available 24 hours a day, and support requests answered by email can be sent at any time.","source":"https://support.fubo.tv/hc/en-us/articles/360015151672-How-do-I-Contact-Fubo-Support","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","candidate_channels":["live-chat"]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Online cancellation needs the account holder's Fubo sign-in, or Roku sign-in for Roku-billed plans.","The cancel flow shows a discount offer first; the subscription stays active unless you select CANCEL SUBSCRIPTION and reach the confirmation page.","Fubo's help pages describe only Fubo-website and Roku billing; for other app-store billing, ask Fubo Support where the subscription is billed.","Phone and live chat are open 10:00 AM-10:00 PM ET only."],"security":{"official_domains":["fubo.tv"],"never_asks":[{"kind":"policy","claim":"Fubo says it will never ask for personal information such as your password, your full credit card number or your Social Security number.","source":"https://support.fubo.tv/hc/en-us/articles/43884943357197-Is-this-Email-from-Fubo-real","last_verified":"2026-10-13"},{"kind":"policy","claim":"Fubo says legitimate Fubo emails come only from its official domains, such as fubo.tv, newsletters.fubo.tv and fubo.fubo.tv, and to be cautious of public domains like Gmail, Yahoo or Outlook. If you clicked a suspicious link, change your Fubo password immediately.","source":"https://support.fubo.tv/hc/en-us/articles/43884943357197-Is-this-Email-from-Fubo-real","last_verified":"2026-10-13"}],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":19},"verified_from":{"page":19},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 19 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Fubo is a live TV streaming service run by FuboTV Inc. Fubo's investor site (checked 2026-10-13) says \"FuboTV Inc. is an affiliate of The Walt Disney Company\" and that FuboTV Inc. owns Hulu + Live TV, Fubo and Molotov. Fubo's help center (article updated 2025-11-06) says Fubo and Hulu + Live TV \"are still separate\" services, with no changes to current plans or pricing. Hulu + Live TV bought through the Fubo website is managed on Hulu (see the disney-plus entry). Values come from support.fubo.tv articles read through the help center's public article feed; the article pages and the Terms of Service page (https://www.fubo.tv/documents/USA/terms-of-service) did not render for automated reading on 2026-10-13, so the Terms of Service text was not checked.","warnings":[]},"free_trial_conversion":{"company":{"id":"fubo","name":"Fubo","sector":"subscription","website":"https://www.fubo.tv","account_url":"https://www.fubo.tv/subscription/subscription"},"issue":{"id":"free_trial_conversion","name":"Charged after a free trial"},"playbook_source":"company","summary":"A Fubo free trial needs a card and converts to a paid plan automatically; cancel before it ends. On the Fubo website, cancelling during the trial ends access at once.","evidence":["trial end date and time shown at checkout","cancellation confirmation"],"steps":[{"do":"Note the trial end date and time shown at checkout; trial lengths vary."},{"do":"Cancel before the trial ends to avoid the first charge.","channel":{"id":"web-account-subscription","type":"portal","label":"Fubo website, My Account, Subscription, Cancel (Fubo-billed subscriptions)","value":"https://www.fubo.tv/subscription/subscription","purposes":["cancel_service","billing_error","bill_increase"],"access":"login","notes":"Sign in at https://fubo.tv/signin, pick a profile, open the settings icon, My Account, Subscription, scroll to the bottom and select Cancel. A discount offer may appear; the subscription is not cancelled until you select CANCEL SUBSCRIPTION and see the confirmation page. The same page shows the termination date once a cancellation is set, and whether the subscription was created through Roku.","source":"https://support.fubo.tv/hc/en-us/articles/360021527991-How-do-I-Cancel-My-Fubo-Subscription","last_verified":"2026-10-13"}},{"do":"If Roku billed the trial, cancel with Roku; the subscription then ends at the end of the trial.","channel":{"id":"roku-cancel","type":"portal","label":"Cancel Fubo billed by Roku (my.roku.com subscriptions, Unsubscribe)","value":"https://my.roku.com/subscription/subscriptions","purposes":["cancel_service"],"access":"login","notes":"Select Unsubscribe next to the Fubo plan, then Yes, Unsubscribe. On a Roku device, highlight the Fubo app, press the Star button, Manage subscription, Cancel subscription.","source":"https://support.fubo.tv/hc/en-us/articles/360021527991-How-do-I-Cancel-My-Fubo-Subscription","last_verified":"2026-10-13"}}],"channels":[],"facts":[{"kind":"policy","claim":"The free trial needs a credit or debit card and is only for new customers. At the end of the trial, the subscription moves to a paid plan and the card is charged for the first billing cycle; cancel before the trial ends to avoid being charged. \"The length of free trials offered can vary.\"","issues":["free_trial_conversion"],"source":"https://support.fubo.tv/hc/en-us/articles/115003648828-How-does-the-free-trial-work","last_verified":"2026-10-13"},{"kind":"policy","claim":"If you signed up on the Fubo website or through the Fubo Sales Team, cancelling during the free trial ends the subscription immediately and you lose access. If you signed up through Roku, the subscription ends at the end of the free trial. No second free trial is given.","issues":["free_trial_conversion","cancel_service"],"source":"https://support.fubo.tv/hc/en-us/articles/360004457571-What-Is-Fubo-s-Cancellation-Policy","last_verified":"2026-10-13"},{"kind":"policy","claim":"Fubo says the Fubo and Hulu + Live TV business combination did not change current plans or pricing for either service, and \"Both services are still separate.\"","source":"https://support.fubo.tv/hc/en-us/articles/40933004978445-Does-the-Fubo-Hulu-Live-TV-Business-Combination-Change-Anything-for-Me","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"live-chat","type":"chat","label":"Fubo live chat (chat icon in the lower right corner of the help center)","value":"https://support.fubo.tv/hc/en-us","hours":"10:00 AM-10:00 PM ET, 7 days a week (holiday hours may vary)","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge"],"notes":"Fubo calls live chat \"the quickest way to reach Fubo\". The Fubo Virtual Assistant behind the same icon is available 24 hours a day, and support requests answered by email can be sent at any time.","source":"https://support.fubo.tv/hc/en-us/articles/360015151672-How-do-I-Contact-Fubo-Support","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","candidate_channels":["live-chat"]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Online cancellation needs the account holder's Fubo sign-in, or Roku sign-in for Roku-billed plans.","The cancel flow shows a discount offer first; the subscription stays active unless you select CANCEL SUBSCRIPTION and reach the confirmation page.","Fubo's help pages describe only Fubo-website and Roku billing; for other app-store billing, ask Fubo Support where the subscription is billed.","Phone and live chat are open 10:00 AM-10:00 PM ET only."],"security":{"official_domains":["fubo.tv"],"never_asks":[{"kind":"policy","claim":"Fubo says it will never ask for personal information such as your password, your full credit card number or your Social Security number.","source":"https://support.fubo.tv/hc/en-us/articles/43884943357197-Is-this-Email-from-Fubo-real","last_verified":"2026-10-13"},{"kind":"policy","claim":"Fubo says legitimate Fubo emails come only from its official domains, such as fubo.tv, newsletters.fubo.tv and fubo.fubo.tv, and to be cautious of public domains like Gmail, Yahoo or Outlook. If you clicked a suspicious link, change your Fubo password immediately.","source":"https://support.fubo.tv/hc/en-us/articles/43884943357197-Is-this-Email-from-Fubo-real","last_verified":"2026-10-13"}],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":19},"verified_from":{"page":19},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 19 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Fubo is a live TV streaming service run by FuboTV Inc. Fubo's investor site (checked 2026-10-13) says \"FuboTV Inc. is an affiliate of The Walt Disney Company\" and that FuboTV Inc. owns Hulu + Live TV, Fubo and Molotov. Fubo's help center (article updated 2025-11-06) says Fubo and Hulu + Live TV \"are still separate\" services, with no changes to current plans or pricing. Hulu + Live TV bought through the Fubo website is managed on Hulu (see the disney-plus entry). Values come from support.fubo.tv articles read through the help center's public article feed; the article pages and the Terms of Service page (https://www.fubo.tv/documents/USA/terms-of-service) did not render for automated reading on 2026-10-13, so the Terms of Service text was not checked.","warnings":[]},"unauthorized_charge":{"company":{"id":"fubo","name":"Fubo","sector":"subscription","website":"https://www.fubo.tv","account_url":"https://www.fubo.tv/subscription/subscription"},"issue":{"id":"unauthorized_charge","name":"Unauthorized charge"},"playbook_source":"company","summary":"Tell Fubo first about a charge you did not make, a duplicate charge or a charge on a stolen card; have the charge date, amount and card details ready but give them only when asked.","evidence":["date and amount of each charge","last 4 digits and expiration date of the card","account email if known"],"steps":[{"do":"Contact Fubo through chat or the Virtual Assistant; it routes you to the right team. Give card details only when prompted.","channel":{"id":"live-chat","type":"chat","label":"Fubo live chat (chat icon in the lower right corner of the help center)","value":"https://support.fubo.tv/hc/en-us","hours":"10:00 AM-10:00 PM ET, 7 days a week (holiday hours may vary)","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge"],"notes":"Fubo calls live chat \"the quickest way to reach Fubo\". The Fubo Virtual Assistant behind the same icon is available 24 hours a day, and support requests answered by email can be sent at any time.","source":"https://support.fubo.tv/hc/en-us/articles/360015151672-How-do-I-Contact-Fubo-Support","last_verified":"2026-10-13"}},{"do":"If Fubo does not fix it, dispute the charge with your card issuer."}],"channels":[{"id":"support-phone","type":"phone","label":"Fubo Support phone","value":"+1-844-441-3826","hours":"10:00 AM-10:00 PM ET, 7 days a week (holiday hours may vary)","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge","account_access"],"source":"https://support.fubo.tv/hc/en-us/articles/360015151672-How-do-I-Contact-Fubo-Support","last_verified":"2026-10-13"},{"id":"live-chat","type":"chat","label":"Fubo live chat (chat icon in the lower right corner of the help center)","value":"https://support.fubo.tv/hc/en-us","hours":"10:00 AM-10:00 PM ET, 7 days a week (holiday hours may vary)","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge"],"notes":"Fubo calls live chat \"the quickest way to reach Fubo\". The Fubo Virtual Assistant behind the same icon is available 24 hours a day, and support requests answered by email can be sent at any time.","source":"https://support.fubo.tv/hc/en-us/articles/360015151672-How-do-I-Contact-Fubo-Support","last_verified":"2026-10-13"}],"facts":[{"kind":"process","claim":"For charges in error, duplicate charges, a stolen card or a charge from a service you do not recognize, Fubo says \"Alerting us is the fastest way to resolve this issue.\" Have the date and amount of each charge and the last 4 digits and expiration date of the card ready, but \"do not provide any of these requested details until prompted.\"","issues":["unauthorized_charge","billing_error"],"source":"https://support.fubo.tv/hc/en-us/articles/360002147792-How-do-I-report-an-unauthorized-charge-from-Fubo-on-my-credit-debit-card","last_verified":"2026-10-13"},{"kind":"policy","claim":"Fubo says the Fubo and Hulu + Live TV business combination did not change current plans or pricing for either service, and \"Both services are still separate.\"","source":"https://support.fubo.tv/hc/en-us/articles/40933004978445-Does-the-Fubo-Hulu-Live-TV-Business-Combination-Change-Anything-for-Me","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":1,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"A post-transaction third-party seller may not charge a consumer for an online sale unless it discloses the material terms and gets express informed consent, including the consumer's full account number, before charging. An initial merchant may not pass a customer's account number or other billing information to such a seller.","issues":["unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8402","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"live-chat","type":"chat","label":"Fubo live chat (chat icon in the lower right corner of the help center)","value":"https://support.fubo.tv/hc/en-us","hours":"10:00 AM-10:00 PM ET, 7 days a week (holiday hours may vary)","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge"],"notes":"Fubo calls live chat \"the quickest way to reach Fubo\". The Fubo Virtual Assistant behind the same icon is available 24 hours a day, and support requests answered by email can be sent at any time.","source":"https://support.fubo.tv/hc/en-us/articles/360015151672-How-do-I-Contact-Fubo-Support","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","candidate_channels":["live-chat"]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Online cancellation needs the account holder's Fubo sign-in, or Roku sign-in for Roku-billed plans.","The cancel flow shows a discount offer first; the subscription stays active unless you select CANCEL SUBSCRIPTION and reach the confirmation page.","Fubo's help pages describe only Fubo-website and Roku billing; for other app-store billing, ask Fubo Support where the subscription is billed.","Phone and live chat are open 10:00 AM-10:00 PM ET only."],"security":{"official_domains":["fubo.tv"],"never_asks":[{"kind":"policy","claim":"Fubo says it will never ask for personal information such as your password, your full credit card number or your Social Security number.","source":"https://support.fubo.tv/hc/en-us/articles/43884943357197-Is-this-Email-from-Fubo-real","last_verified":"2026-10-13"},{"kind":"policy","claim":"Fubo says legitimate Fubo emails come only from its official domains, such as fubo.tv, newsletters.fubo.tv and fubo.fubo.tv, and to be cautious of public domains like Gmail, Yahoo or Outlook. If you clicked a suspicious link, change your Fubo password immediately.","source":"https://support.fubo.tv/hc/en-us/articles/43884943357197-Is-this-Email-from-Fubo-real","last_verified":"2026-10-13"}],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":19},"verified_from":{"page":19},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 19 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Fubo is a live TV streaming service run by FuboTV Inc. Fubo's investor site (checked 2026-10-13) says \"FuboTV Inc. is an affiliate of The Walt Disney Company\" and that FuboTV Inc. owns Hulu + Live TV, Fubo and Molotov. Fubo's help center (article updated 2025-11-06) says Fubo and Hulu + Live TV \"are still separate\" services, with no changes to current plans or pricing. Hulu + Live TV bought through the Fubo website is managed on Hulu (see the disney-plus entry). Values come from support.fubo.tv articles read through the help center's public article feed; the article pages and the Terms of Service page (https://www.fubo.tv/documents/USA/terms-of-service) did not render for automated reading on 2026-10-13, so the Terms of Service text was not checked.","warnings":[]},"bill_increase":{"company":{"id":"fubo","name":"Fubo","sector":"subscription","website":"https://www.fubo.tv","account_url":"https://www.fubo.tv/subscription/subscription"},"issue":{"id":"bill_increase","name":"Bill went up"},"playbook_source":"company","summary":"Introductory prices revert to the standard price without a separate notice; Fubo emails in advance about service-wide price changes. Cancel before the next billing date if you do not accept the new price.","evidence":["last bill before the increase","first bill after","promotion terms","Fubo price-change email"],"steps":[{"do":"Compare the Subscription summary and Payment history in My Account to find what changed (promotion ended, add-on price, taxes or regional sports fees).","channel":{"id":"web-account-subscription","type":"portal","label":"Fubo website, My Account, Subscription, Cancel (Fubo-billed subscriptions)","value":"https://www.fubo.tv/subscription/subscription","purposes":["cancel_service","billing_error","bill_increase"],"access":"login","notes":"Sign in at https://fubo.tv/signin, pick a profile, open the settings icon, My Account, Subscription, scroll to the bottom and select Cancel. A discount offer may appear; the subscription is not cancelled until you select CANCEL SUBSCRIPTION and see the confirmation page. The same page shows the termination date once a cancellation is set, and whether the subscription was created through Roku.","source":"https://support.fubo.tv/hc/en-us/articles/360021527991-How-do-I-Cancel-My-Fubo-Subscription","last_verified":"2026-10-13"}},{"do":"If you do not accept the new price, cancel before the next billing date.","channel":{"id":"web-account-subscription","type":"portal","label":"Fubo website, My Account, Subscription, Cancel (Fubo-billed subscriptions)","value":"https://www.fubo.tv/subscription/subscription","purposes":["cancel_service","billing_error","bill_increase"],"access":"login","notes":"Sign in at https://fubo.tv/signin, pick a profile, open the settings icon, My Account, Subscription, scroll to the bottom and select Cancel. A discount offer may appear; the subscription is not cancelled until you select CANCEL SUBSCRIPTION and see the confirmation page. The same page shows the termination date once a cancellation is set, and whether the subscription was created through Roku.","source":"https://support.fubo.tv/hc/en-us/articles/360021527991-How-do-I-Cancel-My-Fubo-Subscription","last_verified":"2026-10-13"}}],"channels":[{"id":"web-account-subscription","type":"portal","label":"Fubo website, My Account, Subscription, Cancel (Fubo-billed subscriptions)","value":"https://www.fubo.tv/subscription/subscription","purposes":["cancel_service","billing_error","bill_increase"],"access":"login","notes":"Sign in at https://fubo.tv/signin, pick a profile, open the settings icon, My Account, Subscription, scroll to the bottom and select Cancel. A discount offer may appear; the subscription is not cancelled until you select CANCEL SUBSCRIPTION and see the confirmation page. The same page shows the termination date once a cancellation is set, and whether the subscription was created through Roku.","source":"https://support.fubo.tv/hc/en-us/articles/360021527991-How-do-I-Cancel-My-Fubo-Subscription","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"After a promotional period, the subscription \"automatically reverts to the standard pricing\", and a promotion ending does not trigger a separate notification. \"You will be notified via email in advance of any service-wide pricing changes.\" Taxes, regulatory fees and regional sports fees vary by location.","issues":["bill_increase"],"source":"https://support.fubo.tv/hc/en-us/articles/37566340190349-Why-Did-My-Price-for-Fubo-Change","last_verified":"2026-10-13"},{"kind":"fee","claim":"Fubo's help center (article updated 2026-06-15) says existing Fubo TV plan subscribers' price \"will increase by $15/month\" and Fubo Sports (Sports + News) by $9/month, on a date that depends on when NBCUniversal channels become available in the area. Fubo emails the login address with details. \"you cannot opt out of these changes\", but you can change the subscription in My Account.","issues":["bill_increase"],"source":"https://support.fubo.tv/hc/en-us/articles/46604802430605-I-m-a-Fubo-Subscriber-Is-My-Price-Changing","last_verified":"2026-10-13"},{"kind":"policy","claim":"Fubo says the Fubo and Hulu + Live TV business combination did not change current plans or pricing for either service, and \"Both services are still separate.\"","source":"https://support.fubo.tv/hc/en-us/articles/40933004978445-Does-the-Fubo-Hulu-Live-TV-Business-Combination-Change-Anything-for-Me","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"live-chat","type":"chat","label":"Fubo live chat (chat icon in the lower right corner of the help center)","value":"https://support.fubo.tv/hc/en-us","hours":"10:00 AM-10:00 PM ET, 7 days a week (holiday hours may vary)","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge"],"notes":"Fubo calls live chat \"the quickest way to reach Fubo\". The Fubo Virtual Assistant behind the same icon is available 24 hours a day, and support requests answered by email can be sent at any time.","source":"https://support.fubo.tv/hc/en-us/articles/360015151672-How-do-I-Contact-Fubo-Support","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","candidate_channels":["live-chat"]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Online cancellation needs the account holder's Fubo sign-in, or Roku sign-in for Roku-billed plans.","The cancel flow shows a discount offer first; the subscription stays active unless you select CANCEL SUBSCRIPTION and reach the confirmation page.","Fubo's help pages describe only Fubo-website and Roku billing; for other app-store billing, ask Fubo Support where the subscription is billed.","Phone and live chat are open 10:00 AM-10:00 PM ET only."],"security":{"official_domains":["fubo.tv"],"never_asks":[{"kind":"policy","claim":"Fubo says it will never ask for personal information such as your password, your full credit card number or your Social Security number.","source":"https://support.fubo.tv/hc/en-us/articles/43884943357197-Is-this-Email-from-Fubo-real","last_verified":"2026-10-13"},{"kind":"policy","claim":"Fubo says legitimate Fubo emails come only from its official domains, such as fubo.tv, newsletters.fubo.tv and fubo.fubo.tv, and to be cautious of public domains like Gmail, Yahoo or Outlook. If you clicked a suspicious link, change your Fubo password immediately.","source":"https://support.fubo.tv/hc/en-us/articles/43884943357197-Is-this-Email-from-Fubo-real","last_verified":"2026-10-13"}],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":19},"verified_from":{"page":19},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 19 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Fubo is a live TV streaming service run by FuboTV Inc. Fubo's investor site (checked 2026-10-13) says \"FuboTV Inc. is an affiliate of The Walt Disney Company\" and that FuboTV Inc. owns Hulu + Live TV, Fubo and Molotov. Fubo's help center (article updated 2025-11-06) says Fubo and Hulu + Live TV \"are still separate\" services, with no changes to current plans or pricing. Hulu + Live TV bought through the Fubo website is managed on Hulu (see the disney-plus entry). Values come from support.fubo.tv articles read through the help center's public article feed; the article pages and the Terms of Service page (https://www.fubo.tv/documents/USA/terms-of-service) did not render for automated reading on 2026-10-13, so the Terms of Service text was not checked.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"live-chat","type":"chat","label":"Fubo live chat (chat icon in the lower right corner of the help center)","value":"https://support.fubo.tv/hc/en-us","hours":"10:00 AM-10:00 PM ET, 7 days a week (holiday hours may vary)","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge"],"notes":"Fubo calls live chat \"the quickest way to reach Fubo\". The Fubo Virtual Assistant behind the same icon is available 24 hours a day, and support requests answered by email can be sent at any time.","source":"https://support.fubo.tv/hc/en-us/articles/360015151672-How-do-I-Contact-Fubo-Support","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","candidate_channels":["live-chat"]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["fubo.tv"],"never_asks":[{"kind":"policy","claim":"Fubo says it will never ask for personal information such as your password, your full credit card number or your Social Security number.","source":"https://support.fubo.tv/hc/en-us/articles/43884943357197-Is-this-Email-from-Fubo-real","last_verified":"2026-10-13"},{"kind":"policy","claim":"Fubo says legitimate Fubo emails come only from its official domains, such as fubo.tv, newsletters.fubo.tv and fubo.fubo.tv, and to be cautious of public domains like Gmail, Yahoo or Outlook. If you clicked a suspicious link, change your Fubo password immediately.","source":"https://support.fubo.tv/hc/en-us/articles/43884943357197-Is-this-Email-from-Fubo-real","last_verified":"2026-10-13"}],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":19},"verified_from":{"page":19},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 19 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"subscription","title":"Subscriptions — how complaints work","last_verified":"2026-10-12","file":"guides/subscription.md","page":"https://escalate.alexgaoth.com/#/guides/subscription"}}