Starlink: cancellation problem
Cancel in the account before the billing day (UTC); there are no refunds for unused service.
What does this mean?
Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 11 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.
Collect
- cancellation confirmation
- billing date
- order date and delivery date
Steps
Cancel through the Starlink account. Make the change before 12:00 AM UTC on your billing day, or it is delayed to the next billing day.
If you are inside the 30-day hardware trial, choose to return the hardware when you cancel to get a refund.
If the cancel or return option is missing, open a support ticket.
More contacts for this issue
Facts you can cite
- Process
Service can be cancelled at any time through the Starlink account. Billing runs on UTC, so changes must be made before 12:00 AM UTC on the billing day; service continues until the date paid for.
Source: starlink.com, verified 2026-10-12
- Policy
Starlink does not issue refunds or credits for unused service; the subscription is month to month and not contingent on usage.
Source: starlink.com, verified 2026-10-12
- Process
Before starting arbitration, the customer must email a written description of the issue and desired resolution to starlinkresolutions@spacex.com; if it is not resolved within 60 days, the customer may start arbitration with the AAA. Starlink pays the AAA fees unless the claim is found frivolous.
Source: starlink.com, verified 2026-10-12
Rules in force
- FCC informal complaints against common carriers47 CFR 1.711 and 1.716-1.718 (Communications Act section 208)
A consumer can file a written informal complaint with the FCC against a common carrier under section 208 of the Communications Act. The FCC forwards it to the carrier, which must respond in writing to the FCC with a copy to the complainant, by a due date the FCC may set. If the complaint is not resolved, the complainant has 6 months from the carrier's response to file a formal complaint that keeps the original filing date.
Source: ecfr.gov, verified 2026-10-12
- Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements15 U.S.C. 8401-8405
A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.
Source: law.cornell.edu, verified 2026-10-12
3 citable points
- Policy
Before obtaining the consumer's billing information, the seller must provide text that "clearly and conspicuously discloses all material terms of the transaction".
Source: law.cornell.edu, verified 2026-10-12
- Policy
The seller must provide "simple mechanisms for a consumer to stop recurring charges" on the consumer's credit card, debit card, bank account or other financial account.
Source: law.cornell.edu, verified 2026-10-12
- Process
A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.
Source: law.cornell.edu, verified 2026-10-12
- Policy
Rules not in force (do not cite)
- FTC "Click-to-Cancel" amendments to the Negative Option Rule (2024) Vacated16 CFR part 425 (2024 amendments, published November 15, 2024)
Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).
Not in force. Do not cite it as current law.
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
Federal regulator
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Arbitration
Email a written description of the issue and the resolution you want first; arbitration may start if the dispute is not resolved within 60 days.
Watch out
- Most Starlink support goes through tickets in the signed-in account or app.
- starlink.com help and legal pages load by JavaScript; values here come from official-domain search snippets.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
I cancelled Starlink on [date] and they still charge me. Use Escalate Anything to stop it and get refunded.Source code, other install options and the Claude Code plugin